Bianca Vassell
Thornton Heath,Surrey
Summary
Experienced finance and accounts professional with around 15 years of experience across finance, contract support and customer operations. Skilled in billing, purchase ledger, sales ledger, credit control, payroll support, bank reconciliations, financial reporting, P&L reporting, WIP, purchase orders and stakeholder management. Recognised for improving processes, reducing costs and maintaining exceptional accuracy in fast-paced environments.
Overview
10
10
years of post-secondary education
17
17
years of professional experience
Work history
Contract support (contract transitioned from CBRE)
John’s Lang LaSalle (Cisco)
01.2024 - 07.2026
- Managed the end-to-end lifecycle of work orders, ensuring SLA compliance and contractual adherence.
- Reviewed service sheets, compliance documentation, SLA performance, and KPI metrics, ensuring operational compliance and service excellence.
- Coordinated billing, invoicing, and reconciliations, ensuring financial accuracy and maximising profitability.
- Produced and reviewed financial reports (P&L, WIP, unbilled revenue, debt) to inform strategic decision-making.
- Created and processed purchase orders, ensuring accuracy and timely approvals.
- Processed supplier invoices, goods receipting, and spend tracking, resolving queries efficiently.
- Supported contract review meetings and prepared monthly management packs for stakeholders.
- Delivered excellent customer service and operational support, driving efficiency and cost savings.
Contract support (contract transitioned to JLL)
CBRE
01.2024 - 01.2024
- Managed the full billing cycle, raising invoices and tracking margins, ensuring 100% of client payments were received on time.
- Monitored aged debt, WIP and OPOs, achieving a 20% reduction in outstanding balances and enhancing cashflow performance.
- Produced detailed financial reports (P&L, WIP, unbilled revenue, debt) that supported data-driven decision-making and enhanced reporting efficiency.
- Supported month-end reconciliations and financial controls, consistently achieving 100% accuracy in financial submissions.
- Processed supplier invoices and goods receipting with 98% accuracy, ensuring cost control and alignment with budgets.
- Partnered with stakeholders to deliver financial insights that improved operational efficiency and contributed to profitability.
Customer Accounts Specialist
Principle Link ltd
01.2020 - 01.2023
- Acted as the first point of contact for all customer account enquiries and orders via phone and email, providing timely and professional responses.
- Processed sales/service orders with accuracy and efficiency. Ensured proper configuration, pricing and delivery scheduling was done to a high standard. This was to ensure there were no discrepancies.
- Took ownership for the entire life cycle of the order and acted as liaison between Engineering, Production, Service and Accounts departments.
- Maintained accurate order files, ensuring up-to-date information for efficient processing and communication.
- Escalated issues appropriately and promptly to ensure optimum customer satisfaction.
- Effectively set priorities in order to meet workload deadlines and commitments.
- Supported team objectives by executing various administrative and operational tasks.
Facilities & Capital Projects Admin Assistant
Epsom & St Helier Hospital
01.2018 - 01.2020
- Created new procedures to enhance collaboration and streamline workflows within the team.
- Streamlined ordering system by implementing an alternative process, improving user experience.
- Acted as primary contact for inquiries by answering phones and responding to queries via email.
- Initiated and prepared materials for meetings related to a temporary project, ensuring clarity and focus.
- Updated time sheets for work carried out by project managers.
Finance Assistant/Admin
Procam TV
01.2015 - 01.2018
- Authorised and processed payments.
- Processed invoices daily on SAGE 200.
- Processed weekly payment runs.
- Dealt with purchase ledger related queries.
- Liaised with suppliers to make sure all invoices and payments were made on time.
- Developed relationships with external suppliers, renegotiating payment dates to improve cash flow management.
- Cut payroll costs by 30% by negotiating supplier fees while ensuring excellent service.
- Saved the department over £10,000 by identifying incorrect system entries.
- Processed expenses.
- Assisted the credit manager in accounts receivables by phone and mail.
- Reorganised filing systems, improving efficiency in finance department operations.
- Set up all new customer forms and input their information onto the server.
- Assisted with insurance and tax returns.
- Created positive and lasting relationships with vendors and suppliers.
- Cultivated relationships with media to improve brand visibility and public perception.
Assistant accountant
Wates
01.2010 - 01.2015
- Processed invoices on SAGE 50 to maintain accurate financial records.
- Processed VAT returns to ensure compliance with regulations.
- Resolved invoice and supplier queries in a timely manner.
- Resolved purchase ledger queries to facilitate timely payments and maintain supplier relationships.
- Managed office petty cash transactions to ensure accurate record-keeping.
- Updated filing system in order to make auditing more straight forward.
Education
High School -
St Mary's RC High School
01.2004 - 01.2008
Art and Design
Croydon College
01.2008 - 01.2010
Business Management
Greenwich University
01.2010 - 01.2014
Skills
Financial reporting
Billing management
Accounts Payable & Receivable
Credit Control
Sales ledger management
Bank Reconciliations
Purchase Orders
Supplier management
Sage 50 levels 1-4
Sage 200
Microsoft Excel
Process Improvement
Customer support
Payroll Support
References
References available upon request
Useful information
- Proven track record of improving processes, reducing costs, and maintaining high levels of accuracy in fast-paced environments.
- Strong knowledge of financial systems including SAGE 50, SAGE 200, billing, reconciliations, purchase ledger, and financial reporting.
Accomplishments
· Reduced outstanding debt by 20% through proactive credit control.
· Improved reporting efficiency by 15%.
· Consistantly achhieved 100% accuracy in financial submissions.
· Identified system issues that saved a previous employer over £10,000.
· Extensive experience supporting finance teams in busy commercial environments.
Timeline
Contract support (contract transitioned from CBRE)
John’s Lang LaSalle (Cisco)
01.2024 - 07.2026
Contract support (contract transitioned to JLL)
CBRE
01.2024 - 01.2024
Customer Accounts Specialist
Principle Link ltd
01.2020 - 01.2023
Facilities & Capital Projects Admin Assistant
Epsom & St Helier Hospital
01.2018 - 01.2020
Finance Assistant/Admin
Procam TV
01.2015 - 01.2018
Business Management
Greenwich University
01.2010 - 01.2014
Assistant accountant
Wates
01.2010 - 01.2015
Art and Design
Croydon College
01.2008 - 01.2010
High School -
St Mary's RC High School
01.2004 - 01.2008