BIANCA UNGURIANU
Summary
Dynamic and customer-focused professional with a diverse background in various industries particularly in Administration, Sales, and Customer Service roles. Recognized for delivering exceptional service and exceeding customer expectations.
Skilled administration receptionist with proven track record of success in managing office operations and coordinating events. Strong communicator and problem-solver with keen attention to detail. Experience with solid background in administrative support. Skilled in scheduling, data management and communication. Highly organised and with talent to multitask successfully. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
Offers honed competencies in data-entry, database management and scheduling Reception equipped to handle guest, staff and organisational needs. History maintaining professional reception desk and multitasking between different areas to manage daily demands. Clear, professional communicator always ready to help others.
Professional and knowledgeable senior receptionist versed in administrative support and customer service years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Versatile offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.
Overview
17
17
years of professional experience
Work history
Receptionist and Administration
Jai Medical Centre
London, United Kingdom
06.2022 - Current
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees, including copying, faxing and file management.
- Managed bookings using Booker software to schedule, cancel and re-arrange appointments.
- Reduced waiting times through effective time and resource management.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Scheduled meetings and client appointments for team
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Oversaw database to maintain updated records and accuracy.
Dinner Lady
Roe Green School
London, United Kingdom
01.2020 - 01.2022
- Cultivated safe and relaxed atmosphere to cater to students with additional needs throughout mealtimes.
- Flexibly covered various shift patterns to provide consistent service throughout academic year.
- Relayed feedback to kitchen management team to help continuously improve mealtime operations.
- Built positive rapport with students to facilitate welcoming dining experience.
- Adhered to health and safety and fire regulations.
- Maintained excellent food hygiene standards in line with national legislation.
Lettings Negotiator
Oyster Properties
Stanmore
01.2017 - 01.2019
- Coordinating and attending property viewings to facilitate successful property transactions
- Establishing effective communication channels and negotiating with landlords and potential tenants
- Delivering exceptional service that surpasses customer expectations
- Managing the registration process for new applicants
- Ensuring timely and transparent communication to keep all parties informed throughout the transaction process
- Handling customer inquiries promptly and efficiently
- Achieving targeted daily viewings, resulting in the desired number of successful property leases
- Promoting company services ethically and convincingly
- Conducting landlord marketing updates as directed to enhance property visibility
- Facilitating payment processing, including deposits and first month's rent
- Addressing telephone and email inquiries from prospective tenants in a professional manner
Customer Service Assistant
Elias Dry Cleaners
01.2007 - 01.2010
- Serving as the primary point of contact for customers, consistently delivering excellent customer service
- Directly engaging in delivering professional sales services to customers
- Enhancing sales through exceptional customer service and effectively managing queries and problem-solving
- Responsible for daily financial management and transaction processing
- Proficiently operating cash registers and computer systems
- Handling inbound telephone calls from customers, processing orders and requests
- Managing efficient deliveries and collections
- Ensuring meticulous product preparation from start to finish for customers
Education
Business Management
Buckinghamshire New University
2022
Sciences
2002
Skills
- Extensive 10-year background in delivering exceptional Customer Service
- Demonstrated capability to thrive in fast-paced and high-pressure environments
- Proficient in MS Office Suite, particularly MS Word and MS Excel
- Skilled in handling phone systems, exhibiting excellent telephone etiquette and a pleasant voice while managing multiple lines
- Exceptional multitasking abilities, adept at coordinating and prioritizing numerous tasks concurrently
- Strong organizational and planning skills
- Competency in managing computerized and physical filing systems
- Proficient in operating office machines, including typewriters, fax machines, copiers, scanners, and computers
- Mail handling
- Customer relations
- Appointment scheduling
- Database administration
- Document scanning and digitization
- Data entry
Languages
Romanian
Native
English
Fluent
Italian
Fluent
Timeline
Receptionist and Administration
Jai Medical Centre
06.2022 - Current
Dinner Lady
Roe Green School
01.2020 - 01.2022
Lettings Negotiator
Oyster Properties
01.2017 - 01.2019
Customer Service Assistant
Elias Dry Cleaners
01.2007 - 01.2010
Business Management
Buckinghamshire New University
Sciences
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