Bianca Swanepoel
Camp Hill Northampton
Summary
Proactive Customer Success Manager exceptional at building strong credible relationships. Thorough monitoring and measuring customer satisfaction and taking action to remedy any concerns. Demonstrable success in thinking strategically while providing consistent customer satisfaction and retention in fast-paced environments.
Overview
10
10
years of professional experience
Work history
Customer Success Manager
Festo Ltd
04.2022 - Current
- Managing a portfolio of accounts with focus on growing these accounts in order to gain customers full potential with Festo
- Building and maintaining successful customer relationships with both existing and new clients
- Collaborating with relevant departments within the business to ensure successful customer outcomes
- Dealing with day to day customer account queries and ensuring a good customer experience and journey
- Responsible for generating revenue and meeting expected target and growth rates
- Following up on leads from other areas of the business including targeted marketing campaigns
- Arranging customer visits where required, whether it be with myself or with a member of our technical teams.
Senior Premier Direct Associate
HSBC Bank PLC
Jersey
11.2019 - 04.2022
- Managing a portfolio of around five thousand medium to high net worth Expat personal customers
- Dealing with day to day customer account queries and ensuring a good customer experience and journey with the bank
- Conducting yearly Customer Due Diligence reviews on customers and ensuring the customer information is up to date and in line with the banks policies and cross boarder regulations
- Responsible for generating revenue by offering existing customers a new line of investments, mortgages or savings products
- Responsible for adding new customers to the portfolio through internal and external leads
- This includes assisting the customer through the onboarding process and ensuring customer cards and policy documents are delivered in a timely manner that ensures a good customer experience.
Client Liaison & Key Accounts Manager
K Light Import
06.2017 - 09.2019
- Responsible for assisting walk in customers in the showroom as well as dealing with any technical queries
- Calling on existing and new customers when required in order to spec for new projects or upgrades
- Responsible for creating customer proposals
- Responsible for handling and assisting all email and telephonic sales and technical queries and generating sales and sales leads
- Responsible for the management of the showroom as well as management of all stock levels
- This included stock transfers between national branches and creating the stock backorder lists
- Key accounts manager to a portfolio of customers
- This entailed managing the relationship and producing specialized pricing structures for each relationship
- This also included generating orders and invoices to meet client's needs
- Controlling of account payments and credit limits and ensuring payments are matched to the correct invoices
- Responsible for suspending and un-suspending accounts based on payments and credit limits agreed with the customer and the business
- Also responsible for scheduling weekly deliveries and liaising with the delivery team to ensure on time deliveries for the customers
- Responsible for warehouse staff clock in times and leave management.
Internal Sales
Lukas SA
10.2015 - 05.2017
- Daily Capturing of sales orders generated through sales leads both internal (counter sales) and external
- Generating quotes and invoices for both new and existing customers
- Capturing of sales data on excel spreadsheets in order to track sales and create forecasts
- Managing of stock transfers between national branches and monitoring of stock levels.
External Sales
Spartan Truck Hire
02.2015 - 09.2015
- For the Film Hire Division
- Job Description:
- Calling on existing customers and generating new sales through building a good customer relationship
- Finding new business and generating sales to meet agreed monthly targets
- Responsible for quotes and pricing structures for new and existing clients
- Meeting demands of the film industry by supplying the correct equipment at competitive rates.
Internal Sales - Truck Hire
Spartan Truck Hire
11.2013 - 02.2015
- Responsible for quotes and competitive tenders
- Responsible for following up on leads and generating sales
- Handlings Sales from initial lead and call up until the end of the hire contract (Maintenance of long term hires/ Customers)
- Responsible for reaching sales targets set out on a monthly basis.
Education
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Hoerskool Hans Moore
2012
Skills
- Computer Literacy:
- Highly Proficient in PowerPoint, Microsoft Excel, Word, SAP,Office as well as multiple accounting packages and bespoke banking systems
- Campaign development experience
- Pricing structures knowledge
- Communication skills
- Customer-focused
Timeline
Customer Success Manager
Festo Ltd
04.2022 - Current
Senior Premier Direct Associate
HSBC Bank PLC
11.2019 - 04.2022
Client Liaison & Key Accounts Manager
K Light Import
06.2017 - 09.2019
Internal Sales
Lukas SA
10.2015 - 05.2017
External Sales
Spartan Truck Hire
02.2015 - 09.2015
Internal Sales - Truck Hire
Spartan Truck Hire
11.2013 - 02.2015
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Hoerskool Hans Moore
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