Bianca Steenkamp
Hornchurch,UK
Summary
Dedicated and customer-focused professional with extensive experience across the mortgage and financial services sectors. Known for building strong relationships, communicating clearly, and providing a calm, supportive experience for customers and partners. Highly organised, reliable, and thorough, with a natural ability to handle tasks with care and professionalism. Brings empathy, attention to detail, and a positive approach to delivering excellent service and maintaining smooth day-to-day operations.
Overview
19
19
years of professional experience
Work history
Field Team Manager / National Sales Financial Education Manager
Police Friendly & Metfriendly
Orpington
2025.02 - 2026.07
- Support nationwide field teams with training, product knowledge, and customer engagement.
- Deliver financial education events and community programmes to increase brand awareness.
- Assist with operational processes, reporting accuracy, and KPI tracking.
Mortgage Operations Support
Mojo Mortgages
2024.11 - 2024.12
- Responded to inbound customer calls to provide assistance and information. and completed application updates and DIP submissions.
- Streamlined communications between customers and lenders to enhance service delivery.
- Coordinated with mortgage experts and case managers to facilitate seamless customer journeys.
Specialist Business Development Manager
Market Harborough Building Society
2023.03 - 2024.07
- Residential
- Buy to Let
- Holiday Let
- Bridging
- Built strong broker relationships and increased product awareness.
- Delivered high-quality customer service and case support.
- Worked closely with underwriting teams to ensure clarity and efficiency.
Intermediary Manager
Gen H
2022.04 - 2023.03
- Residential
- Supported intermediary partners through training, presentations, and relationship management.
- Helped expand lending distribution by onboarding clubs, networks, and DAs.
- Represented the brand at industry events and partner engagements.
Head of Intermediary Business Relations
State Bank of India
2021.02 - 2022.03
- Managed relationships across the intermediary network.
- Supported new business generation and monitored performance.
- Liaised with external vendors to maintain SLAs and operational delivery.
Business Development Manager
State Bank of India
2017.07 - 2021.02
- Promoted mortgage products within the intermediary market.
- Delivered strong customer service and broker support.
- Assisted underwriting teams with case clarity and documentation.
Mortgage Consultant Roles
Lawton Financial Services
2016.02 - 2017.07
- Provided mortgage advice across residential, BTL, and commercial sectors.
- Referred specialist products including bridging loans, second charges, equity release, and protection.
- Advised on life, critical illness, income protection, and home insurance.
Mortgage Consultant Roles
Springtide Capital
2015.08 - 2015.10
- Provided mortgage advice across residential, BTL, and commercial sectors.
- Referred specialist products including bridging loans, second charges, equity release, and protection.
- Advised on life, critical illness, income protection, and home insurance.
Mortgage Consultant Roles
John Charcol
2013.05 - 2015.07
- Whole of Market – Residential
- Buy to Let
- Commercial
- Provided mortgage advice across residential, BTL, and commercial sectors.
- Referred specialist products including bridging loans, second charges, equity release, and protection.
- Advised on life, critical illness, income protection, and home insurance.
Mortgage Manager
HSBC
2011.01 - 2013.05
- Delivered residential mortgage advice and secured loan sales.
- Provided protection advice including life, critical illness, and income protection.
- Referred customers for savings, current accounts, and investment products.
- Supported branch staff through coaching and team meetings.
Sales Manager
Northern Rock
2007.07 - 2010.09
- Advised on residential and BTL mortgages, insurance, and protection products.
- Delivered secured loan sales and referrals for wider financial needs.
- Managed cashiering, account openings, and customer reviews.
- Trained branch staff in lead generation and objection handling.
Education
CeMAP 1, 2 & 3 - Qualified Mortgage Advisor
Financial Protection RO5
Public Relations & Education Course – NHA
System Administrator Magic Total Service Desk (MTSD)
Skills
- Business development and intermediary relations
- Sales leadership and team management
- Customer service and relationship building
- Mortgage and protection advice
- Financial education
- Stakeholder engagement and partner onboarding
- Training, coaching, and presentation delivery
- Operational efficiency and KPI management
Timeline
Field Team Manager / National Sales Financial Education Manager
Police Friendly & Metfriendly
2025.02 - 2026.07
Mortgage Operations Support
Mojo Mortgages
2024.11 - 2024.12
Specialist Business Development Manager
Market Harborough Building Society
2023.03 - 2024.07
Intermediary Manager
Gen H
2022.04 - 2023.03
Head of Intermediary Business Relations
State Bank of India
2021.02 - 2022.03
Business Development Manager
State Bank of India
2017.07 - 2021.02
Mortgage Consultant Roles
Lawton Financial Services
2016.02 - 2017.07
Mortgage Consultant Roles
Springtide Capital
2015.08 - 2015.10
Mortgage Consultant Roles
John Charcol
2013.05 - 2015.07
Mortgage Manager
HSBC
2011.01 - 2013.05
Sales Manager
Northern Rock
2007.07 - 2010.09