Bianca Stan
Cambridge
Summary
Dedicated professional with over 5 years of experience and a solid understanding of client relations. Demonstrated expertise in providing customer support including operational coordination, communication and maintaining a compliant work environment. Seeking to contribute my efficiency and enthusiasm to a dynamic HR team.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
Work history
Front of House Supervisor
Graduate Cambridge
Cambridge
02.2023 - Current
- Lead a team of guest service representatives, overseeing their daily tasks and ensuring exceptional customer experiences
- Implement and refine guest service procedures, resulting in a 15% increase in customer satisfaction scores within the first quarter of tenure
- Train new staff members on company policies, take responsibility as the Duty Manager on shift ensuring all of the fire and evacuation protocols are followed correctly by all departments.
- Established effective staffing rota, adapting staffing levels to business volume to maintain operational efficiencies.
Area Manager
Papa John's
, Cambridgeshire
04.2020 - 01.2023
- Directed the operations of 4 Papa John's locations and led a team of 4 store managers, ensuring consistent high-quality service and adherence to brand standards
- Conducted regular store visits and audits to assess operational compliance, customer service levels, and food safety standards, ensuring consistent excellence
- Analyzed sales data, customer feedback, and market trends to identify opportunities for growth and operational improvement.
Apple Sales Manager
U.S Air Force
Lakenheath, Suffolk
01.2019 - 03.2020
- Managed a team of 6 plus sales associates, providing ongoing training, coaching, and performance evaluations to elevate team performance and customer service
- Collaborated with cross-functional teams to ensure seamless product launches and promotions, contributing to a 20% boost in sales during new product releases
- Analyzed market trends, customer preferences, and competitor activities to identify opportunities for product positioning and increased market share.
Education
MA - Criminology
01.2022 - 07.2023
- Awarded with Master of Arts in Criminology
- Completed professional development in the characteristics of the criminal behaviour, principles of sociology and other non-legal fields including psychology, economics, ethics and anthropology
BA (Hons) - Crime and Investigative Studies
09.2018 - 07.2021
- Awarded with Bachelor of Science with Honours in Crime and Investigative Studies
- Member of The Chartered Society of Forensic Sciences
Baccalaureate Diploma A-Levels Equivalent - Science
09.2015 - 06.2018
Primary and Secondary Studies - Science
09.2005 - 06.2015
Skills
Communication Time management Problem solving Organization Relationship building Microsoft Office SEED Opera Oracle
Languages
English
Fluent
French
Intermediate
Spanish
Native
Romanian
Native
Italian
Intermediate
Timeline
Front of House Supervisor - Graduate Cambridge
02.2023 - Current
Anglia Ruskin University - MA, Criminology
01.2022 - 07.2023
Area Manager - Papa John's
04.2020 - 01.2023
Apple Sales Manager - U.S Air Force
01.2019 - 03.2020
Anglia Ruskin University - BA (Hons), Crime and Investigative Studies
09.2018 - 07.2021
"C.A Rosetti" - Baccalaureate Diploma A-Levels Equivalent, Science
09.2015 - 06.2018
Instituto Juan de Lanuza - Primary and Secondary Studies, Science
09.2005 - 06.2015
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