Bianca Stan
Cambridge
Summary
Dedicated professional with over 5 years of experience and a solid understanding of client relations. Demonstrated expertise in providing customer support including operational coordination, communication and maintaining a compliant work environment. Seeking to contribute my efficiency and enthusiasm to a dynamic HR team.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
Work history
Front of House Supervisor
Graduate Cambridge
Cambridge
2023.02 - Current
- Lead a team of guest service representatives, overseeing their daily tasks and ensuring exceptional customer experiences
- Implement and refine guest service procedures, resulting in a 15% increase in customer satisfaction scores within the first quarter of tenure
- Train new staff members on company policies, take responsibility as the Duty Manager on shift ensuring all of the fire and evacuation protocols are followed correctly by all departments.
- Established effective staffing rota, adapting staffing levels to business volume to maintain operational efficiencies.
Area Manager
Papa John's
, Cambridgeshire
2020.04 - 2023.01
- Directed the operations of 4 Papa John's locations and led a team of 4 store managers, ensuring consistent high-quality service and adherence to brand standards
- Conducted regular store visits and audits to assess operational compliance, customer service levels, and food safety standards, ensuring consistent excellence
- Analyzed sales data, customer feedback, and market trends to identify opportunities for growth and operational improvement.
Apple Sales Manager
U.S Air Force
Lakenheath, Suffolk
2019.01 - 2020.03
- Managed a team of 6 plus sales associates, providing ongoing training, coaching, and performance evaluations to elevate team performance and customer service
- Collaborated with cross-functional teams to ensure seamless product launches and promotions, contributing to a 20% boost in sales during new product releases
- Analyzed market trends, customer preferences, and competitor activities to identify opportunities for product positioning and increased market share.
Education
MA - Criminology
2022.01 - 2023.07
- Awarded with Master of Arts in Criminology
- Completed professional development in the characteristics of the criminal behaviour, principles of sociology and other non-legal fields including psychology, economics, ethics and anthropology
BA (Hons) - Crime and Investigative Studies
2018.09 - 2021.07
- Awarded with Bachelor of Science with Honours in Crime and Investigative Studies
- Member of The Chartered Society of Forensic Sciences
Baccalaureate Diploma A-Levels Equivalent - Science
2015.09 - 2018.06
Primary and Secondary Studies - Science
2005.09 - 2015.06
Skills
Communication Time management Problem solving Organization Relationship building Microsoft Office SEED Opera Oracle
Languages
English
Fluent
French
Intermediate
Spanish
Native
Romanian
Native
Italian
Intermediate
Timeline
Front of House Supervisor - Graduate Cambridge
2023.02 - Current
Anglia Ruskin University - MA, Criminology
2022.01 - 2023.07
Area Manager - Papa John's
2020.04 - 2023.01
Apple Sales Manager - U.S Air Force
2019.01 - 2020.03
Anglia Ruskin University - BA (Hons), Crime and Investigative Studies
2018.09 - 2021.07
"C.A Rosetti" - Baccalaureate Diploma A-Levels Equivalent, Science
2015.09 - 2018.06
Instituto Juan de Lanuza - Primary and Secondary Studies, Science
2005.09 - 2015.06