Bianca Nothando Mpofu
King's Lynn,Norfolk
Summary
Highly skilled professional with expertise in coordination, sales and marketing, and administration processes. Demonstrates exceptional analytic abilities and a keen eye for detail, ensuring sound judgement and effective decision-making. Proficient in MS Office, with excellent communication and multi-tasking skills. Adept at conflict resolution, developing others, and problem-solving. Strong focus on KPI monitoring and analysis, target achievement, budget control acumen, and profit margin enhancement. Committed to leveraging skills to drive organisational success and achieve career growth.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Sales Manager
Access Forex
Bulawayo, Zimbabwe
05.2022 - 01.2023
- Company Overview: Access Forex (Zimbabwe)
- Managing a branch network of 52 branches in the Bulawayo, Matabeleland south and Midlands region resulting in a 20% increase in sales revenue in the last quarter
- Sales and Business development initiatives
- Coordination of branches and their operations
- Customer relationship management
- Cash counts
- Ensuring branches security
- Ensuring smooth branch operations
- Float movements and management
- Training and development of staff
- Ensuring compliance with regulatory requirements
- Customer relationship management
- Sales and business development initiatives
- Access Forex (Zimbabwe)
- Improved bottom-line results with meticulous budget control.
- Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
- Conducted detailed market analysis to identify new opportunities.
- Developed robust client relationships for improved business growth.
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Streamlined sales processes to enhance team productivity.
- Enhanced market penetration with effective territory management.
- Negotiated lucrative contracts to secure long-term client commitment.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
Customer Services Officer
Access Forex
04.2021 - 04.2022
- Client servicing
- New business development
- Retaining existing customers
- Query resolution
Back Office Clerk
Central African Building Society
01.2019 - 12.2020
- Company Overview: Central African Building Society (Zimbabwe)
- Opening accounts
- Card processing
- Issuing, accepting and processing RTGS and Telegraphic transfers
- Assisting customers with information in terms of bank products and services
- Attending to customer queries
- Preparation and submission of reports
- Custodianship of debit, credit and master cards
- Custodianship of Internet Banking Tokens
- Processing of internet banking applications
- Central African Building Society (Zimbabwe)
Sales Consultant
Central African Building Society
01.2018 - 12.2018
- Opening accounts
- Client servicing
- Processing loans
- New business development
- Retaining existing customers
- Query resolution
- Providing sound financial advice to clients
- Cross selling the organization’s products
Bank Teller
Central African Building Society
03.2016 - 12.2017
- Client servicing
- To provide clients with information
- Opening accounts
- Issuing, accepting and processing RTGS and Telegraphic transfers
- Assisting customers with information in terms of bank products and services
- Attending to customer queries
- Preparation and submission of reports
- Building the bank’s image
- Cross selling bank’s products
- Gathering market intelligence
- Acting as a brand ambassador to the bank
Education
Bachelor of Commerce Honors Degree - Business Management
National University of Science and Technology
Zimbambwe 09.2011 - 11.2015
Skills
- Coordination
- MS office
- Sales and marketing
- Analytic and great attention to detail
- Administration processes
- Excellent communication and multi-tasking skills
- Conflict resolution
- Developing others
- Sound judgement
- Keen eye for detail and good decision-making skills
- Problem solving
- KPI monitoring and analysis
- Target achievement focus
- Budget control acumen
- Profit margin enhancement
Languages
English
Ndebele
Shona
Custom
- Miss Precocious Ncube, Area Manager, Access Forex, precociousn@accessforex.com, +263782439193
- Mrs Sikhumbuzo Sibanda, Regional Manager, CABS, ssibanda@oldmutual.co.zw, +263772301910
Affiliations
- Photography
- Volunteering
- Cooking and Baking
- Learning languages
Timeline
Sales Manager
Access Forex
05.2022 - 01.2023
Customer Services Officer
Access Forex
04.2021 - 04.2022
Back Office Clerk
Central African Building Society
01.2019 - 12.2020
Sales Consultant
Central African Building Society
01.2018 - 12.2018
Bank Teller
Central African Building Society
03.2016 - 12.2017
Bachelor of Commerce Honors Degree - Business Management
National University of Science and Technology
09.2011 - 11.2015
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