Summary
Overview
Work history
Education
Skills
Languages
Custom
Affiliations
Timeline
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Bianca Nothando Mpofu

King's Lynn,Norfolk

Summary

Highly skilled professional with expertise in coordination, sales and marketing, and administration processes. Demonstrates exceptional analytic abilities and a keen eye for detail, ensuring sound judgement and effective decision-making. Proficient in MS Office, with excellent communication and multi-tasking skills. Adept at conflict resolution, developing others, and problem-solving. Strong focus on KPI monitoring and analysis, target achievement, budget control acumen, and profit margin enhancement. Committed to leveraging skills to drive organisational success and achieve career growth.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work history

Sales Manager

Access Forex
Bulawayo, Zimbabwe
05.2022 - 01.2023
  • Company Overview: Access Forex (Zimbabwe)
  • Managing a branch network of 52 branches in the Bulawayo, Matabeleland south and Midlands region resulting in a 20% increase in sales revenue in the last quarter
  • Sales and Business development initiatives
  • Coordination of branches and their operations
  • Customer relationship management
  • Cash counts
  • Ensuring branches security
  • Ensuring smooth branch operations
  • Float movements and management
  • Training and development of staff
  • Ensuring compliance with regulatory requirements
  • Customer relationship management
  • Sales and business development initiatives
  • Access Forex (Zimbabwe)
  • Improved bottom-line results with meticulous budget control.
  • Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
  • Conducted detailed market analysis to identify new opportunities.
  • Developed robust client relationships for improved business growth.
  • Drove revenue growth by identifying and capitalising on emerging market trends.
  • Achieved increased customer satisfaction by implementing innovative sales strategies.
  • Streamlined sales processes to enhance team productivity.
  • Enhanced market penetration with effective territory management.
  • Negotiated lucrative contracts to secure long-term client commitment.
  • Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
  • Analysed sales reports to identify trends and update strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Supported front-line sales teams with well-coordinated administrative operations.

Customer Services Officer

Access Forex
04.2021 - 04.2022
  • Client servicing
  • New business development
  • Retaining existing customers
  • Query resolution

Back Office Clerk

Central African Building Society
01.2019 - 12.2020
  • Company Overview: Central African Building Society (Zimbabwe)
  • Opening accounts
  • Card processing
  • Issuing, accepting and processing RTGS and Telegraphic transfers
  • Assisting customers with information in terms of bank products and services
  • Attending to customer queries
  • Preparation and submission of reports
  • Custodianship of debit, credit and master cards
  • Custodianship of Internet Banking Tokens
  • Processing of internet banking applications
  • Central African Building Society (Zimbabwe)

Sales Consultant

Central African Building Society
01.2018 - 12.2018
  • Opening accounts
  • Client servicing
  • Processing loans
  • New business development
  • Retaining existing customers
  • Query resolution
  • Providing sound financial advice to clients
  • Cross selling the organization’s products

Bank Teller

Central African Building Society
03.2016 - 12.2017
  • Client servicing
  • To provide clients with information
  • Opening accounts
  • Issuing, accepting and processing RTGS and Telegraphic transfers
  • Assisting customers with information in terms of bank products and services
  • Attending to customer queries
  • Preparation and submission of reports
  • Building the bank’s image
  • Cross selling bank’s products
  • Gathering market intelligence
  • Acting as a brand ambassador to the bank

Education

Bachelor of Commerce Honors Degree - Business Management

National University of Science and Technology
Zimbambwe
09.2011 - 11.2015

Skills

  • Coordination
  • MS office
  • Sales and marketing
  • Analytic and great attention to detail
  • Administration processes
  • Excellent communication and multi-tasking skills
  • Conflict resolution
  • Developing others
  • Sound judgement
  • Keen eye for detail and good decision-making skills
  • Problem solving
  • KPI monitoring and analysis
  • Target achievement focus
  • Budget control acumen
  • Profit margin enhancement

Languages

English
Ndebele
Shona

Custom

  • Miss Precocious Ncube, Area Manager, Access Forex, precociousn@accessforex.com, +263782439193
  • Mrs Sikhumbuzo Sibanda, Regional Manager, CABS, ssibanda@oldmutual.co.zw, +263772301910

Affiliations

  • Photography
  • Volunteering
  • Cooking and Baking
  • Learning languages

Timeline

Sales Manager

Access Forex
05.2022 - 01.2023

Customer Services Officer

Access Forex
04.2021 - 04.2022

Back Office Clerk

Central African Building Society
01.2019 - 12.2020

Sales Consultant

Central African Building Society
01.2018 - 12.2018

Bank Teller

Central African Building Society
03.2016 - 12.2017

Bachelor of Commerce Honors Degree - Business Management

National University of Science and Technology
09.2011 - 11.2015

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Bianca Nothando Mpofu