Summary
Overview
Work history
Education
Skills
Languages
Driving licence
Affiliations
Languages
Timeline
Generic
Bianca Lutz-köküner

Bianca Lutz-köküner

Dundee,Angus

Summary

I am a passionate, driven and dedicated South African professional with many years of Customer Service, Teaching, Coordinating and Reception Work experience. I have lived in Cape Town, Istanbul, London and currently reside in Dundee as I enjoy travelling and meeting different individuals from all walks of life. I am eager and determined to use my experience in contributing and giving the finest service to your company. Growth is a key factor in my life and I am always looking for opportunities to develop myself. I have been living in the United Kingdom for 5 years and hold a full UK drivers licence.

Overview

15
15
years of professional experience

Work history

Sales Advisor

Big Yellow Self Storage
Dundee, Scotland
2022.06 - 2026.03
  • Checking that all security systems are in place-CCTV cameras and gates are working.
  • Oversee the opening and closing of the store.
  • Do morning and evening safety walk arounds, ensuring the premises is safe and secure.
  • Ensure all administration tasks are dealt with and attending to all customer queries.
  • Banking of cash taken on site.
  • Call all customers who have enquired for storage by assisting with quotes, selling of space, meeting and greeting of walk in customers.
  • Ensuring the premises is clean and adequate.
  • Assist Management with all facilities issues.
  • Forklift all customer packages and deliveries off vehicles.
  • Creating positive energy and environments with colleagues for a successful teamwork.
  • Providing the highest level of customer service by determining their needs and providing solutions.
  • Following up on all competitor pricing and updates in the area.

Receptionist and Hostess

Flight Club Victoria
London
2021.04 - 2021.11
  • Controlling the diary of guests, checking and make relevant changes and accepting payment.
  • Radio colleagues when guests arrive and seating them, explaining how the dart games work.
  • Hosting corporate events for year end functions and celebrations in the venue.
  • Contacting security for any issues, filing all admin work for events.
  • Ensuring reception was clean.
  • Training and developing new staff members.

English Teacher

Bahcesehir College
Istanbul, TR
2016.09 - 2021.02
  • Taught English as a 2nd language to young Turkish learners.
  • Taught all grades from Kindergarten to primary and middle school.
  • Created lesson plans, attended quarterly parent meetings.
  • Invigilated tests and exams.
  • Marked and graded weekly test papers.
  • Joined staff meetings and supervised safety-care duty during break time.
  • Attended monthly parent meetings.
  • Ensuring all discipline levels were met.

Social Activity Coordinator

Hotel and Accommodation
Cape Town, Western Cape
2011.07 - 2015.12
  • Managed the accommodation for students from abroad.
  • Reception work including filing, airport transfers, coordinating social events for students.
  • Welcomed and arranged orientation for new students on their first day.
  • Took all students on a city walking tour.
  • Compiled sign up activity sheets for students.
  • Sent off weekly program budgets to Management.
  • Daily class announcements regarding weekly activity updates.
  • Oversee all interns.
  • Answered telephonic calls.
  • Bookings for tours and trips around the city.
  • Accompany students for hospital visitation.
  • Managed expenses and spreadsheets for residence payments.

Education

Associate Degree in Education -

University of Cape Town
Cape Town

Skills

  • Computer Skills
  • Scheduling
  • Data Entry
  • Filing
  • Communication
  • Leadership
  • Customer Service
  • Organisation
  • Team Work

Languages

English
Afrikaans
Turkish

Driving licence

  • Full UK Drivers License, code B

Affiliations

  • I enjoy running as I come from a family back home in South Africa who are marathon runners. Every opportunity I get I always ensure I travel as seeing the world is considered a gift.

Languages

English - First Language, written & spoken

Afrikaans - 2nd Language, written & spoken

Turkish - 3rd Language, spoken

Timeline

Sales Advisor

Big Yellow Self Storage
2022.06 - 2026.03

Receptionist and Hostess

Flight Club Victoria
2021.04 - 2021.11

English Teacher

Bahcesehir College
2016.09 - 2021.02

Social Activity Coordinator

Hotel and Accommodation
2011.07 - 2015.12

Associate Degree in Education -

University of Cape Town
Bianca Lutz-köküner