Bianca Lutz-köküner
Dundee,Angus
Summary
I am a passionate, driven and dedicated South African professional with many years of Customer Service, Teaching, Coordinating and Reception Work experience. I have lived in Cape Town, Istanbul, London and currently reside in Dundee as I enjoy travelling and meeting different individuals from all walks of life. I am eager and determined to use my experience in contributing and giving the finest service to your company. Growth is a key factor in my life and I am always looking for opportunities to develop myself. I have been living in the United Kingdom for 5 years and hold a full UK drivers licence.
Overview
15
15
years of professional experience
Work history
Sales Advisor
Big Yellow Self Storage
Dundee, Scotland
2022.06 - 2026.03
- Checking that all security systems are in place-CCTV cameras and gates are working.
- Oversee the opening and closing of the store.
- Do morning and evening safety walk arounds, ensuring the premises is safe and secure.
- Ensure all administration tasks are dealt with and attending to all customer queries.
- Banking of cash taken on site.
- Call all customers who have enquired for storage by assisting with quotes, selling of space, meeting and greeting of walk in customers.
- Ensuring the premises is clean and adequate.
- Assist Management with all facilities issues.
- Forklift all customer packages and deliveries off vehicles.
- Creating positive energy and environments with colleagues for a successful teamwork.
- Providing the highest level of customer service by determining their needs and providing solutions.
- Following up on all competitor pricing and updates in the area.
Receptionist and Hostess
Flight Club Victoria
London
2021.04 - 2021.11
- Controlling the diary of guests, checking and make relevant changes and accepting payment.
- Radio colleagues when guests arrive and seating them, explaining how the dart games work.
- Hosting corporate events for year end functions and celebrations in the venue.
- Contacting security for any issues, filing all admin work for events.
- Ensuring reception was clean.
- Training and developing new staff members.
English Teacher
Bahcesehir College
Istanbul, TR
2016.09 - 2021.02
- Taught English as a 2nd language to young Turkish learners.
- Taught all grades from Kindergarten to primary and middle school.
- Created lesson plans, attended quarterly parent meetings.
- Invigilated tests and exams.
- Marked and graded weekly test papers.
- Joined staff meetings and supervised safety-care duty during break time.
- Attended monthly parent meetings.
- Ensuring all discipline levels were met.
Social Activity Coordinator
Hotel and Accommodation
Cape Town, Western Cape
2011.07 - 2015.12
- Managed the accommodation for students from abroad.
- Reception work including filing, airport transfers, coordinating social events for students.
- Welcomed and arranged orientation for new students on their first day.
- Took all students on a city walking tour.
- Compiled sign up activity sheets for students.
- Sent off weekly program budgets to Management.
- Daily class announcements regarding weekly activity updates.
- Oversee all interns.
- Answered telephonic calls.
- Bookings for tours and trips around the city.
- Accompany students for hospital visitation.
- Managed expenses and spreadsheets for residence payments.
Education
Associate Degree in Education -
University of Cape Town
Cape TownSkills
- Computer Skills
- Scheduling
- Data Entry
- Filing
- Communication
- Leadership
- Customer Service
- Organisation
- Team Work
Languages
English
Afrikaans
Turkish
Driving licence
- Full UK Drivers License, code B
Affiliations
- I enjoy running as I come from a family back home in South Africa who are marathon runners. Every opportunity I get I always ensure I travel as seeing the world is considered a gift.
Languages
English - First Language, written & spoken
Afrikaans - 2nd Language, written & spoken
Turkish - 3rd Language, spoken
Timeline
Sales Advisor
Big Yellow Self Storage
2022.06 - 2026.03
Receptionist and Hostess
Flight Club Victoria
2021.04 - 2021.11
English Teacher
Bahcesehir College
2016.09 - 2021.02
Social Activity Coordinator
Hotel and Accommodation
2011.07 - 2015.12
Associate Degree in Education -
University of Cape Town