Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
Generic

BIANCA ENACHE

CHELMSFORD,ESSEX

Summary

Accomplished professional with extensive expertise in customer service, digital marketing, and relationship management. Demonstrates proficiency in CRM systems and Microsoft Office Suite, with a strong focus on service improvement planning and health and safety compliance. Skilled in multitasking, conflict resolution, and data analysis, ensuring efficient order processing and technical support. Committed to leveraging market research insights to enhance service level agreements and drive business growth. Aspires to lead teams towards achieving organisational excellence through strategic digital marketing initiatives.

Experienced Customer Success Manager with knack for fostering client relationships and driving customer satisfaction. Delivered strategic solutions that improved client retention and optimised product adoption. Consistently turned feedback into actionable insights, leading to significant enhancements in service quality.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work history

CSM

ENTAIN -LADBROKES PLC
Chelmsford, Essex
04.2024 - 03.2025
  • Implemented feedback mechanisms; increased transparency in operations.
  • Established good client relationships to foster customer loyalty.
  • Developed training programmes for new employees resulting in improved performance levels.
  • Provided excellent after-sales support, increased repeat business from satisfied customers.
  • Managed CRM systems to enhance tracking of customer interactions and issues.
  • Increased retention rates through proficient problem-solving skills during escalated calls.
  • Advocated for customers within the organisation, ensuring their needs were met effectively.
  • Improved customer satisfaction by identifying and resolving complaints swiftly.

Sales assistant

River Island
Chelmsford, Essex
08.2024 - 01.2025
  • Trained new staff members, fostering a supportive working environment.
  • Demonstrated products effectively leading to increased sales conversions.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
  • Built strong relationships with regular customers for repeat business.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Utilised excellent communication skills to provide detailed product information.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.

Recruitment consultant

FRONT OF HOUSE
London
08.2023 - 06.2024
  • Kept abreast with latest trends in the recruitment industry by attending relevant seminars and trainings.
  • Ensured timely closure of open positions by proactively coordinating between clients and candidates throughout the recruitment process.
  • Provided constructive feedback to unsuccessful candidates post interviews, aiding their future job search efforts.
  • Assisted in negotiating employment terms between successful candidates and clients, ensuring a win-win situation.
  • Collaborated closely with other consultants within the agency for meeting larger client demands.
  • Formulated effective job descriptions for various roles across industries.
  • Attended regular meetings with team leads to discuss progress against targets and devise strategies for improvement if needed.
  • Identified potential candidates for client requirements through active sourcing methods.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Assessed employee capabilities and development areas to maximise individual potential.
  • Provided one-to-one coaching sessions to identify relevant training opportunities.

Sales assistant

Poundland
Chelmsford, Essex
05.2022 - 08.2023
  • Assisted customers with product selection for optimal satisfaction.
  • Collaborated effectively with team members to meet sales targets.
  • Monitored trends in consumer behaviour with keen attention to detail.
  • Delivered exceptional after-sales service, encouraging repeat business.
  • Offered personalised shopping advice to enhance customer experiences.
  • Built strong relationships with regular customers for repeat business.
  • Learnt about new products quickly, providing comprehensive guidance to customers.
  • Addressed customer needs promptly, resulting in positive feedback and loyalty.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Utilised excellent communication skills to provide detailed product information.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Trained new staff members, fostering a supportive working environment.
  • Demonstrated products effectively leading to increased sales conversions.
  • Managed till operations smoothly, reducing waiting time for customers.
  • Assisted customers in locating specific items to boost satisfaction.
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Hotel receptionist

PREMIER INN BOREHAM
Boreham, Essex
05.2019 - 07.2022
  • Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
  • Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
  • Processed wake-up calls reliably to maintain schedule adherence for guests.
  • Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
  • Facilitated easy communication with non-English speaking guests using translation skills when necessary.
  • Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
  • Managed lost property system effectively to return misplaced items quickly.
  • Managed room availability charts to ensure zero overbooking.
  • Processed payments accurately, guaranteeing smooth transactions for guests.
  • Maintained security measures, protecting guest personal information and privacy.
  • Maintained clean and organised reception area, creating a welcoming atmosphere.
  • Responded promptly to customer queries, ensuring an enjoyable stay.
  • Ensured guest comfort with prompt attention to their needs and requests.
  • Greeted and checked-in guests promptly and professionally.
  • Issued guest room keys with advice on location and access.
  • Processed and provided clear, accurate receipts for guest payments.
  • Coordinated housekeeping staff to prepare rooms for guest arrivals.

Education

GCSEs - MANAGEMENT AND FINANCE

London Metropolitan University
London
01.2020 - 05.2023

Skills

  • Multitasking proficiency
  • Service improvement planning
  • Proficient in crm systems
  • Digital marketing understanding
  • Service level agreement knowledge
  • Team Leadership
  • Relationship Management
  • Digital marketing
  • Market research
  • Technical support
  • CRM Software proficiency
  • Microsoft Office Suite
  • Order processing
  • Customer Service
  • Health and Safety Compliance
  • Attention to Detail
  • Conflict Resolution
  • Data analysis

Affiliations

  • PASSIONATE ABOUT STYLING AND REGULARLY SHARE FASHION TIPS ON INSTAGRAM
  • RUNNING AN ONLINE STORE

Languages

English
Fluent
Spanish
Intermediate
Romanian
Native

Timeline

Sales assistant

River Island
08.2024 - 01.2025

CSM

ENTAIN -LADBROKES PLC
04.2024 - 03.2025

Recruitment consultant

FRONT OF HOUSE
08.2023 - 06.2024

Sales assistant

Poundland
05.2022 - 08.2023

GCSEs - MANAGEMENT AND FINANCE

London Metropolitan University
01.2020 - 05.2023

Hotel receptionist

PREMIER INN BOREHAM
05.2019 - 07.2022

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BIANCA ENACHE