Summary
Overview
Work history
Education
Skills
Timeline
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BIANCA DODOI

Hounslow,Hounslow

Summary

Dynamic and adaptable professional with a strong focus on leadership and mentoring, adept at multitasking and handling multiple priorities. Proven expertise in team building, motivation, and conflict resolution, complemented by a keen attention to detail and performance management skills. Demonstrates resilience in challenging situations and excels in quick decision-making within dynamic work environments. Committed to continuous learning and adaptation to new technologies, with a goal of enhancing customer relationship management through effective planning and coordination.

Overview

6
6
years of professional experience

Work history

Assistent maganer

The Hanword pub
Hounslow, Hounslow
04.2025 - 08.2025
  • Compiled data to generate comprehensive reports.
  • Facilitated smooth running of operations through efficient task management.
  • Processed invoices, ensuring timely payments.
  • Managed executives' schedules for improved daily workflow.
  • Answered phone calls promptly, providing excellent customer service.
  • Support staff members with administrative tasks, reducing workload stress.
  • Recorded meeting minutes accurately, aiding in accountability and record keeping.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Took on additional tasks on manager's request.
  • Managed time effectively to meet deadlines.

Team Leader

No. 1 Lounge-Heathrow Airport
London
06.2022 - 09.2023
  • Foster a positive and collaborative work environment, promoting teamwork and effective communication.
  • Coordinate and allocate tasks among team members to optimize workflow and meet service standards.
  • Conduct regular quality checks to ensure that services, amenities, and facilities meet or exceed established standards.
  • Collaborate with airport security personnel to maintain a safe and secure environment for passengers and staff.
  • Maintain accurate records of daily operations, including passenger counts, incidents, and service feedback.
  • Actively participate in meetings and training sessions to stay informed about industry trends and best practices.

Shift Manager

KARALI (BURGER KING) LTD-Holborn
London
09.2020 - 06.2022
  • Oversee daily operations, ensuring the smooth functioning of the restaurant in accordance with company policies.
  • Supervise and train staff members, including cashiers, kitchen staff, and cleaning crew.
  • Manage inventory levels, place orders for supplies, and monitor stock rotation to minimize waste.
  • Implement and enforce food safety and hygiene standards to ensure compliance with health regulations.
  • Handle customer complaints and concerns, providing effective resolutions to maintain customer satisfaction.
  • Ensure adherence to Burger King's operational standards and quality control measures.

Cashier Assistant and Cooker

KARALI (BURGER KING) LTD-UXBRIDGE
09.2019 - 03.2020
  • Greet and assist customers in a friendly and efficient manner at the point of sale.
  • Operate cash registers, handling transactions accurately and providing change to customers.
  • Maintain cleanliness and organization of the cashier station and surrounding areas.
  • Assist in restocking and arranging items at the counter and in the dining area.
  • Handle customer inquiries and resolve basic concerns or direct them to the appropriate staff member.
  • Collaborate with the kitchen and service staff to ensure timely and accurate order delivery.
  • Follow cash handling procedures and maintain a secure and accountable cash drawer.
  • Uphold Burger King's customer service standards and contribute to a positive dining experience.

Education

Global Business Management -

University of Suffolk

Skills

  • Leadership and mentoring
  • Multitasking and handling multiple priorities
  • Team building and motivation
  • Attention to detail
  • Performance management and coaching
  • Flexibility in dynamic work environments
  • Conflict resolution and mediation
  • Quick decision-making in changing situations
  • Delegation and task allocation
  • Adaptation to new technologies and tools
  • Problem-solving and conflict resolution
  • Openness to feedback and willingness to learn
  • Customer relationship management
  • Planning and coordination
  • Resilience in challenging situations

Timeline

Assistent maganer

The Hanword pub
04.2025 - 08.2025

Team Leader

No. 1 Lounge-Heathrow Airport
06.2022 - 09.2023

Shift Manager

KARALI (BURGER KING) LTD-Holborn
09.2020 - 06.2022

Cashier Assistant and Cooker

KARALI (BURGER KING) LTD-UXBRIDGE
09.2019 - 03.2020

Global Business Management -

University of Suffolk

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BIANCA DODOI