Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bianca Belcher

Birminham,West Midlands

Summary

Dedicated professional with a strong commitment to continuous improvement and efficient scheduling. Experienced in mental health care, demonstrating flexibility in task handling and proficiency in data inputting. Well-versed in GDPR compliance, aiming to leverage these skills to contribute effectively to organisational goals.

Driven employee with focus on team development and customer satisfaction. Improved response times and boosted customer retention through strategic training and process enhancements. Known for creating supportive environments that empower team members to excel in high-pressure settings.

Overview

6
6
years of professional experience

Work History

Clinical Logistics Manager

Prometheus Safe and Secure
Birmingham, West Midlands
05.2021 - Current
  • Planned logistics routes to optimise fuel consumption.
  • Liaised directly with clients, enhancing relations and service excellence.
  • Developed contingency plans to minimise disruption during unexpected events.
  • Organised employee rosters for better manpower allocation.
  • Cultivated relationships with clients to ensure timely collections.
  • Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
  • Managed high volume of calls daily for prompt service delivery.

Senior health care assistant

Prometheus safe and secure
Birmingham
10.2019 - Current
  • Conducted risk assessments, increased safety measures.
  • Complied with regulations and policies; upheld high standard of care.
  • Maintained strict confidentiality with sensitive patient information.
  • Advocated on behalf of patients to secure resources.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Increased customer satisfaction by resolving issues.

Education

GCSEs -

Fairfax school
Birmingham

Skills

  • Commitment to continuous improvement
  • Efficient scheduling
  • Mental health care
  • Flexibility in task handling
  • Data inputting
  • Knowledge of gdpr compliance

References

References available upon request.

Timeline

Clinical Logistics Manager

Prometheus Safe and Secure
05.2021 - Current

Senior health care assistant

Prometheus safe and secure
10.2019 - Current

GCSEs -

Fairfax school

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Bianca Belcher