Bianca Adamo
Summary
Multifaceted personality with transferable skills, useful in all sectors that care and respect for others; An added value in a company or environment in which it aims to eliminate barriers and limits; Team workforce and an open mind for creative and alternative solutions; multitasking motivational drive with a pragmatic and intuitive approach.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Customer service freight clerk
AMWORLD LTD
Colnbrook, Slough
2024.11 - Current
- Documented customer interactions for future reference and problem resolution.
- Checked shipments across various reports for accuracy.
- Assisted shippers and consignees with customs clearance requirements.
- Processed merchandise returns, fostering enhanced customer trust.
- Tracked shipments using advanced logistics software to ensure timely deliveries.
- Organised shipping details, facilitating smooth international transit.
- Increased dispatch efficiency through meticulous attention to detail.
- Coordinated with transport providers, maintaining effective delivery schedules.
Wellness Coach
Herbalife Nutrition
2023.08 - 2024.07
- Monitored, tracked and reported on individual progress with wellness plans.
- Provided individual health coaching to help clients optimize personal choices.
- Performed screening every week for markers such as inches, weight and BMI.
- Helped clients to set and achieve health and wellness goals.
- Motivate others to become part of my team.
- Informed clients about nutrition, lifestyle issues and weight control.
- Educated clients on effective ways to exercise in and out-door.
- Motivated clients to achieve their personal fitness goals through developing and modifying routine.
- Promote a healthy lifestyle mind with nutrition plans and fitness plans created by myself considering all the elements to the best body-mind performance.
Learning Support Assistant
Pippins Primary School
2023.01 - 2023.10
- Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop [Type] skills.
- Prepared additional learning resources and aids to promote inclusivity in learning.
- Created a friendly, positive and inspiring learning environment to facilitate interactions amongst students.
- Assisted students to reach social development milestones.
- Marked students work following directions from class teacher.
- Observed children to identify changes in behaviour and reported such changes to classroom teacher.
- Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
- Provided feedback to students in relation to progress and attainment following instructions from teachers.
- Helped children with eating, dressing and other aspects of personal care while encouraging independence.
- Supervised students during break times, lunchtimes and after school clubs.
- Monitored students response to learning activities and modified appropriately to achieve intended learning outcomes.
- Assisted students with a range of learning differences, including ADD, ADHD, [Type] and [Type] to achieve their full potential for independence.
- Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
Room Attendant
Hilton Garden Inn Heathrow
2021.10 - 2022.01
- Identified cleaning efficiencies to reduce average room preparation times.
- Replenished consumables and refreshments to enhance guest comfort.
- Addressed guests' problems and fulfilled special requests.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Reported maintenance issues for prompt resolution.
Managing Director
Bianca's House Hotel
2017.01 - 2019.12
- Maintaining and organising customers check in and check out.
- Maintaining all records/correspondence and filing documents in order for audit purposes.
- Financial management of the company, preparation and sending of invoices, balance, reconciliations, petty cash, month end.
- Answering incoming calls enquires to customer satisfaction.
- Replenishing and restocking the bar, always ensuring high level of stock management efficiency.
- Resolving and dealing any problems on the day to day running of the Hotel/Restaurant.
- Running professional errands running a concierge service for clients.
- Working together with Booking.com and Expedia.com.
- I made sure the rooms were in immaculate condition for new arriving guests.
- Ability to multi task and wear different hats throughout the business.
Team Manager Insurance company
Alleanza Assicurazioni S.p.A. Generali Group
2013.12 - 2015.08
- Acquisition of new customers through the sale of life insurance, financial and pension products.
- Customer portfolio management.
- Set achievable targets, motivating the team to swiftly progress and achieve in line with company goals.
- Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service.
- Expanded customer base through strong service and multi-channel marketing strategies.
- Administrative management of company documents
- Credit control.
- Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
- Analysed sales to identify top-performing products.
Soldier
Italian Army
2005.02 - 2011.08
- Developed training programmes for top-notch combat and non-combat performance.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
- Administered first aid and followed basic lifesaving procedures in emergency situations.
- Peace keeping operation Lebanon 2009.
Education
Diploma of Higher Education, Diploma - accounting and business
Business Technical Institute "Giuseppe Garibaldi"
ItalySkills
- Present
- Resilient
- Patient
- Creative
- Attentive to detail
- Good listener
- Trustworthy
Certification
- NCFE Level 2 Certificate in Improving Personal Exercise, Health and Nutrition
- NVQ Level 2 CACHE Counseling Skill- NCFE
- Behaviors that Challenge - Dingley's Promise
- Introduction to Early Years Inclusive Practice - Dingley's Promise
- Prevent duty training- TES
- Safeguarding and Duty care Online Safety training- TES
- DBS 2023
- Customer service certification
- Fire extinguisher certification
- First Aid Certified 2023
- Full driver license B-C.
Languages
Italian: Native language
PASSIONS
I love writing, I am a passionate believer in the Grace of God through Christ Jesus, I love discovering life through prayer, meditation, study and research, I love taking care of myself and others.
Timeline
Customer service freight clerk
AMWORLD LTD
2024.11 - Current
Wellness Coach
Herbalife Nutrition
2023.08 - 2024.07
Learning Support Assistant
Pippins Primary School
2023.01 - 2023.10
Room Attendant
Hilton Garden Inn Heathrow
2021.10 - 2022.01
Managing Director
Bianca's House Hotel
2017.01 - 2019.12
Team Manager Insurance company
Alleanza Assicurazioni S.p.A. Generali Group
2013.12 - 2015.08
Soldier
Italian Army
2005.02 - 2011.08
Diploma of Higher Education, Diploma - accounting and business
Business Technical Institute "Giuseppe Garibaldi"