Summary
Overview
Work history
Education
Skills
Certification
Languages
PASSIONS
Timeline
Generic

Bianca Adamo

Summary

Multifaceted personality with transferable skills, useful in all sectors that care and respect for others; An added value in a company or environment in which it aims to eliminate barriers and limits; Team workforce and an open mind for creative and alternative solutions; multitasking motivational drive with a pragmatic and intuitive approach.

Overview

21
21
years of professional experience
1
1
Certification

Work history

Customer service freight clerk

AMWORLD LTD
Colnbrook, Slough
2024.11 - Current
  • Documented customer interactions for future reference and problem resolution.
  • Checked shipments across various reports for accuracy.
  • Assisted shippers and consignees with customs clearance requirements.
  • Processed merchandise returns, fostering enhanced customer trust.
  • Tracked shipments using advanced logistics software to ensure timely deliveries.
  • Organised shipping details, facilitating smooth international transit.
  • Increased dispatch efficiency through meticulous attention to detail.
  • Coordinated with transport providers, maintaining effective delivery schedules.

Wellness Coach

Herbalife Nutrition
2023.08 - 2024.07
  • Monitored, tracked and reported on individual progress with wellness plans.
  • Provided individual health coaching to help clients optimize personal choices.
  • Performed screening every week for markers such as inches, weight and BMI.
  • Helped clients to set and achieve health and wellness goals.
  • Motivate others to become part of my team.
  • Informed clients about nutrition, lifestyle issues and weight control.
  • Educated clients on effective ways to exercise in and out-door.
  • Motivated clients to achieve their personal fitness goals through developing and modifying routine.
  • Promote a healthy lifestyle mind with nutrition plans and fitness plans created by myself considering all the elements to the best body-mind performance.

Learning Support Assistant

Pippins Primary School
2023.01 - 2023.10
  • Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop [Type] skills.
  • Prepared additional learning resources and aids to promote inclusivity in learning.
  • Created a friendly, positive and inspiring learning environment to facilitate interactions amongst students.
  • Assisted students to reach social development milestones.
  • Marked students work following directions from class teacher.
  • Observed children to identify changes in behaviour and reported such changes to classroom teacher.
  • Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
  • Provided feedback to students in relation to progress and attainment following instructions from teachers.
  • Helped children with eating, dressing and other aspects of personal care while encouraging independence.
  • Supervised students during break times, lunchtimes and after school clubs.
  • Monitored students response to learning activities and modified appropriately to achieve intended learning outcomes.
  • Assisted students with a range of learning differences, including ADD, ADHD, [Type] and [Type] to achieve their full potential for independence.
  • Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.

Room Attendant

Hilton Garden Inn Heathrow
2021.10 - 2022.01
  • Identified cleaning efficiencies to reduce average room preparation times.
  • Replenished consumables and refreshments to enhance guest comfort.
  • Addressed guests' problems and fulfilled special requests.
  • Prioritised tasks to consistently meet room readiness upon guest check-in.
  • Reported maintenance issues for prompt resolution.

Managing Director

Bianca's House Hotel
2017.01 - 2019.12
  • Maintaining and organising customers check in and check out.
  • Maintaining all records/correspondence and filing documents in order for audit purposes.
  • Financial management of the company, preparation and sending of invoices, balance, reconciliations, petty cash, month end.
  • Answering incoming calls enquires to customer satisfaction.
  • Replenishing and restocking the bar, always ensuring high level of stock management efficiency.
  • Resolving and dealing any problems on the day to day running of the Hotel/Restaurant.
  • Running professional errands running a concierge service for clients.
  • Working together with Booking.com and Expedia.com.
  • I made sure the rooms were in immaculate condition for new arriving guests.
  • Ability to multi task and wear different hats throughout the business.

Team Manager Insurance company

Alleanza Assicurazioni S.p.A. Generali Group
2013.12 - 2015.08
  • Acquisition of new customers through the sale of life insurance, financial and pension products.
  • Customer portfolio management.
  • Set achievable targets, motivating the team to swiftly progress and achieve in line with company goals.
  • Instilled dedication to brand values across assigned teams, maintaining constant high-quality professional service.
  • Expanded customer base through strong service and multi-channel marketing strategies.
  • Administrative management of company documents
  • Credit control.
  • Monitored team development, setting performance objectives and providing constructive feedback for continued growth.
  • Analysed sales to identify top-performing products.

Soldier

Italian Army
2005.02 - 2011.08
  • Developed training programmes for top-notch combat and non-combat performance.
  • Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
  • Trained personnel in de-escalation and conflict resolution techniques for use in foreign national negotiations and cooperative actions.
  • Administered first aid and followed basic lifesaving procedures in emergency situations.
  • Peace keeping operation Lebanon 2009.

Education

Diploma of Higher Education, Diploma - accounting and business

Business Technical Institute "Giuseppe Garibaldi"
Italy

Skills

  • Present
  • Resilient
  • Patient
  • Creative
  • Attentive to detail
  • Good listener
  • Trustworthy

Certification

  • NCFE Level 2 Certificate in Improving Personal Exercise, Health and Nutrition
  • NVQ Level 2 CACHE Counseling Skill- NCFE
  • Behaviors that Challenge - Dingley's Promise
  • Introduction to Early Years Inclusive Practice - Dingley's Promise
  • Prevent duty training- TES
  • Safeguarding and Duty care Online Safety training- TES
  • DBS 2023
  • Customer service certification
  • Fire extinguisher certification
  • First Aid Certified 2023
  • Full driver license B-C.

Languages

Italian: Native language

PASSIONS

I love writing, I am a passionate believer in the Grace of God through Christ Jesus, I love discovering life through prayer, meditation, study and research, I love taking care of myself and others.

Timeline

Customer service freight clerk

AMWORLD LTD
2024.11 - Current

Wellness Coach

Herbalife Nutrition
2023.08 - 2024.07

Learning Support Assistant

Pippins Primary School
2023.01 - 2023.10

Room Attendant

Hilton Garden Inn Heathrow
2021.10 - 2022.01

Managing Director

Bianca's House Hotel
2017.01 - 2019.12

Team Manager Insurance company

Alleanza Assicurazioni S.p.A. Generali Group
2013.12 - 2015.08

Soldier

Italian Army
2005.02 - 2011.08

Diploma of Higher Education, Diploma - accounting and business

Business Technical Institute "Giuseppe Garibaldi"
Bianca Adamo