Bethany Holden
Dudley
Summary
Offering strong foundation in communication and relationship management, eager to learn and develop in sales environment. Brings understanding of customer needs and problem-solving skills, with focus on effective communication and product knowledge. Ready to use and develop negotiation and relationship-building skills in Sales/Administration role.
Overview
8
8
years of professional experience
Work History
Sales Representative
Earthmet Ltd
06.2023 - Current
- After a structure change within the company, a Sales position became available which gave me an opportunity to progress in my career
- On a day to day basis, I deal with new customers as well as my allocated customer accounts in which I have built excellent relationships with. I provide quotations, advise and guidance within the sector, with majority of the interaction with customers is via email or telephone, but I also go on customer visits from time to time
- I have a lot of interaction with suppliers in regards to pricing to make sure I am looking after my customers the best I can
Sales Administration & Transport
Earthmet Ltd
03.2022 - 06.2023
- During my first year at Earthmet, I dealt with the Transport for the company
- On a day to day basis, I would book all of the outgoing pallet and parcel deliveries for the UK and Europe, as well as organize any incoming deliveries from suppliers. All deliveries had to be monitored to ensure they arrived on time without any issues
- As well as the above, I keyed in all sales orders, raised PO's and sent them through to suppliers, as well as book in all deliveries and dispatch our materials out to our customers
- This was a fast paced role, where I had to manage my time efficiently in order to complete all tasks within deadlines
Client Service Advisor
MNA Media
08.2020 - 03.2022
- During the Coronavirus Pandemic, due to a lot of staff leaving / being made redundant, a new job opportunity arose of a Client Service Advisor which I was offered
- On a day to day basis, I dealt with Public & Legal Notices which were placed by all councils throughout the West Midlands and Shropshire as well as local businesses' who need to place a Public Notice in the local newspaper
- I sized, booked, and took payment for all of these notices as well as dealt with regular enquiries and queries from new and existing customers
- I also dealt with private customers who were looking for advice on advertising items for sale such as their vehicle, furniture etc, dealt with queries about our online booking site and book Family Announcements
- I also used to cover the Reception area when needed which included dealing with customers face to face, dealing with cash, card and cheque payments, filing and paperwork
Sales Advisor
MNA Media
10.2018 - 08.2020
- I worked as a sales advisor for MNA Media for nearly 2 years where I dealt with advertisers within the West Midlands who were looking to promote in their local newspaper or online
- I dealt with new and existing clients on a daily basis either face to face or on the telephone
- I sold the benefits of promoting their business through various platforms to help each customer get the best response
Customer Service Advisor
The AA
06.2017 - 10.2018
- I worked at The AA as a customer service advisor dealing with customers motor insurance policies
- I dealt with incoming calls and enquiries from existing and new customers to change and create their policy
Kitchen Assistant
The Crooked House
12.2016 - 06.2017
- I helped with the preparation of food, sort out all of the ingredients, washing / cleaning up as well as tidying the cupboards out and polishing plates
Education
GCSE -
Ellowes Hall Sports College
Dudley, United Kingdom06.2016
Skills
- Customer service
- Sales expertise
- Product and service knowledge
- Upselling and cross selling
- Account management
- Time management
- Social media marketing
- Exceeds sales goals
- Attention to detail
References
References available on request.
Qualifications
- English Language (GCSE) - B
- English Literature (GCSE) - B
- Mathematics (GCSE) - C
- Science (GCSE) - C
- Business Studies (GCSE) - C
- Health & Social Care (BTEC) - B
Timeline
Sales Representative
Earthmet Ltd
06.2023 - Current
Sales Administration & Transport
Earthmet Ltd
03.2022 - 06.2023
Client Service Advisor
MNA Media
08.2020 - 03.2022
Sales Advisor
MNA Media
10.2018 - 08.2020
Customer Service Advisor
The AA
06.2017 - 10.2018
Kitchen Assistant
The Crooked House
12.2016 - 06.2017
GCSE -
Ellowes Hall Sports College
Similar Profiles
Abigail RudaAbigail Ruda
Banquet Server at Pleasant Valley Country ClubBanquet Server at Pleasant Valley Country Club
Salynna LauziereSalynna Lauziere
Shared Living Provider at Open Sky Community ServicesShared Living Provider at Open Sky Community Services
Alvante BoyetteAlvante Boyette
Cook at Hardee'sCook at Hardee's