Summary
Overview
Work history
Education
Skills
Websites
Timeline
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BHUWAN KAUSHIK

London

Summary

Accomplished professional with extensive expertise in Shared Services & Transformation, specialising in end-to-end SSC transitions from the UK to India and Poland. Demonstrates proficiency in transition strategy, RAID, cutover, hypercare, and stabilisation, alongside governance frameworks and SteerCo reporting. Skilled in KT, SOPs, RACIs, and capability uplift with a strong command of D365 Finance & ERP. Adept at core finance design including COA, workflows, and dimensions. Proven leadership in UAT cycles and issue triage with a focus on localisation and statutory mapping. Expertise in system–process integration and finance operations covering R2R, P2P, O2C, Treasury, Intercompany processes. Committed to month-end close optimisation with SOX-aligned controls ensuring risk management and governance. Experienced in statutory compliance and audit readiness while excelling in leadership & stakeholder management across multiple countries. Proficient in vendor & outsourcing partner management as well as change management & communications to drive high-performing teams towards strategic goals.

Overview

29
29
years of professional experience

Work history

Senior Transformation Consultant – Shared Services, Finance Operations & ERP

GANAP IT Ltd
London
03.2022 - 11.2025

PROJECT 1 – UK → INDIA FINANCE SHARED SERVICES TRANSITION (2022–2024)

  • Client: Global Engineering Group
  • Role: Finance Shared Services Transition Lead & D365 UAT Lead
  • Countries: UK, India.
  • Transition & UAT Leadership
  • Directed the full migration of AP, AR, R2R, Treasury, FA, Tax support, and Payroll admin from UK to India SSC.
  • Designed transition scope, roadmap, timelines, RAID, readiness criteria and detailed cutover plans.
  • Orchestrated all transition stages: Assessment → KT → Shadowing → Reverse-Shadow → Hypercare → Steady State.
  • Served as primary liaison between UK Finance, India SSC, IT, and the D365 System Implementor.
  • Led complete D365 UAT cycles, including strategy, script creation, execution, defect management and final sign-off.
  • Stakeholder & Change Management
  • Unified communication across UK CFO office, India SSC leaders, outsourcing vendor, IT and executive sponsors.
  • Delivered change impact assessments, communication packs, and training sessions.
  • KT, SOPs & Process Governance
  • Built full SOP library (100+ docs), RACIs, swimlanes and control mappings.
  • Designed and executed KT programme with competency evaluations and certification.
  • Controls, SLAs, KPIs & Performance
  • Defined transition-period KPIs, SLA baselines, stabilisation metrics and productivity benchmarks.
  • Created dashboards to track performance, quality and SLA adherence.
  • Risk & Governance
  • Developed risk register, control documentation, mitigation strategies and business continuity plans.
  • Ensured compliance with UK GAAP, audit requirements and internal control frameworks.
  • Outcome
  • Delivered on time and under budget.
  • 38% cost reduction.
  • Month-end close improved by 3 days.
  • India SSC achieved steady state within 8 weeks.




Finance Process & Transition Lead

PCL
London
03.2020 - 01.2022

PROJECT 2 – POLAND FINANCE STANDARDISATION, TRANSITION & CONTROL UPLIFT (2021–2022)

  • Client: European Shared Services Programme
  • Role: Finance Process & Transition Lead
  • Countries: Poland, UK
  • Transition Planning & Operational Readiness
  • Led transition planning, maturity assessments, future-state readiness, resource planning and cutover strategies across 4 countries.
  • Directed all phases of transition including KT → Shadow → Reverse Shadow → Pilot → Hypercare → Stabilisation.
  • Stakeholder Engagement & Governance
  • Acted as central liaison between Poland SSC, local finance teams, controllers, IT and global sponsors.
  • Set up governance cadence: weekly SteerCo, RAID reviews, transition metrics, issue escalation.
  • Process Standardisation & Documentation
  • Delivered end-to-end AS-IS vs TO-BE harmonisation across R2R, P2P, O2C, Treasury and Intercompany.
  • Created 80+ SOPs, process handbooks, control matrices, month-end calendars, and standard reconciliation templates.
  • Knowledge Transfer & Capability Uplift
  • Designed KT programme with competency scorecards, certification, shadowing scripts and readiness gates.
  • Conducted process training on reconciliations, accruals, intercompany and substantiation.
  • Controls, Risk, Audit & Compliance
  • Implemented SOX-aligned internal controls with preventive/detective frameworks.
  • Developed risk register, impact assessments, and audit readiness packs.
  • Performance Management
  • Defined SLAs/KPIs for timeliness, accuracy, productivity and quality.
  • Introduced tracking dashboards with RAG scoring for stabilisation.
  • Outcome
  • GL accuracy improved from 87% → 98%.
  • Elimination of audit findings.
  • Productivity improved by 26% across R2R/P2P.
  • Successful steady-state within planned timeframe.




XY

Quantum IT Lab Ltd
03.2014 - 12.2021

PROJECT 3 – UK BANKING DIGITAL TRANSFORMATION (2019–2020)

  • Role: Transformation Lead
  • Countries: UK, India
  • Delivered digital onboarding transformation: KYC/AML workflows, automated checks, customer journey redesign.
  • Reengineered payments (SWIFT/SEPA), exceptions, reconciliations.
  • Led UAT cycles with IT, managed defects and ensured readiness for production.
  • Produced future-state TOM, SOP library, controls mapping and training materials.
  • Outcome:
  • Onboarding cycle time reduced 60%.
  • Payment error events reduced 45%.



PROJECT 4 – UK → INDIA OUTSOURCING TRANSITION (2018–2019)

  • Role: Global Transition Manager
  • Countries: UK, India
  • Transitioned finance, HR & operations to India GBS.
  • Designed governance, SLAs, SOPs, KT and stabilisation.
  • Delivered risk assessments, fallback strategies and business continuity plans.
  • Outcome:
  • £2.4M annual savings.
  • 99% SLA adherence in 4 months.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Increased customer satisfaction by resolving issues.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Completed customer orders with speed and accuracy.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.
  • Improved efficiency and productivity by acquiring new skills.



PROJECT 5 – AI CASHFLOW PREDICTION ENGINE (2020–2023)

  • ML models forecasting SME cashflows with 92% accuracy.
  • Cloud microservices design (AWS), API integrations (banking + accounting).
  • Delivered product UAT, regression testing and defect governance.
  • Created SOPs, process logic and documentation.

PROJECT 6 – FX INTELLIGENCE & ANALYTICS PLATFORM (2018–2020)

  • Built FX aggregation engine with anomaly detection, spread leakage, and real-time analysis.
  • Delivered dashboards, performance KPIs, automation logic and UAT.

PROJECT 7 – CLOUD ACCOUNTING AUTOMATION PLATFORM (2014–2017)

  • Created multi-tenant API-based integration hub for Xero/Sage/QuickBooks.
  • Automated reconciliation, categorisation and invoice processing.
  • Delivered KT, SOPs, change management and testing.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Vice President & Business Head – Retail

KOTAK MAHINDRA UK LTD
01.2008 - 01.2013
  • Designed and launched UK-regulated NRI banking operating model.
  • Built regulatory compliance processes, product governance, SOPs and risk frameworks.
  • Launched digital onboarding, UK–India remittance platform, and wealth product suite.
  • Defined outsourcing model to India with full KT, SLAs, controls and process design.

Area Manager / Branch Manager

KOTAK MAHINDRA BANK INDIA
01.2005 - 01.2008
  • Transformed lowest-performing region to top 1 nationally within 12 months.
  • Designed local operating model, team structure, compliance frameworks and audit controls.

IDBI BANK, STANDARD CHARTERED GRINDLAYS, ANDROMEDA/CITIBANK, INDIA TODAY GROUP
01.1997 - 01.2005
  • Held progressively senior roles in branch management, operations, relationship management and business development.
  • Built early expertise in regulatory controls, KYC/AML, audit processes and customer lifecycle operations.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Education

Executive Programme - Finance & Portfolio Management

IIM Bangalore

PG Diploma - Business Administration

Symbiosis Institute

B.Sc. - Electronics & Communications

Kurukshetra University

Skills

  • Shared Services & Transformation
  • End-to-end SSC transitions (UK → India/Poland)
  • Transition strategy, RAID, cutover, hypercare, stabilisation
  • Governance frameworks & SteerCo reporting
  • KT, SOPs, RACIs, capability uplift
  • D365 Finance & ERP
  • Core finance design (COA, workflows, dimensions)
  • UAT leadership, test cycles, issue triage
  • Localisation & statutory mapping
  • System–process integration
  • Finance Operations & Controls
  • R2R, P2P, O2C, Treasury, Intercompany
  • Month-end close optimisation
  • SOX-aligned controls, risk & governance
  • Statutory compliance & audit readiness
  • Leadership & Stakeholder Management
  • Multi-country stakeholder engagement
  • Vendor & outsourcing partner management
  • Change management & communications
  • High-performing team leadership

Timeline

Senior Transformation Consultant – Shared Services, Finance Operations & ERP

GANAP IT Ltd
03.2022 - 11.2025

Finance Process & Transition Lead

PCL
03.2020 - 01.2022

XY

Quantum IT Lab Ltd
03.2014 - 12.2021

Vice President & Business Head – Retail

KOTAK MAHINDRA UK LTD
01.2008 - 01.2013

Area Manager / Branch Manager

KOTAK MAHINDRA BANK INDIA
01.2005 - 01.2008

IDBI BANK, STANDARD CHARTERED GRINDLAYS, ANDROMEDA/CITIBANK, INDIA TODAY GROUP
01.1997 - 01.2005

PG Diploma - Business Administration

Symbiosis Institute

B.Sc. - Electronics & Communications

Kurukshetra University

Executive Programme - Finance & Portfolio Management

IIM Bangalore
BHUWAN KAUSHIK