Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Bhushan Srivastava

Hyderabad,India

Summary

Dynamic and results-driven professional with over 5 years of multi-sector experience in customer service, data analysis, and business operations across leading global organizations including Amazon, Apple, Optum, and Boots UK. Skilled in driving customer satisfaction, optimizing workflows, and leveraging CRM systems to deliver measurable results. Holds a Master’s in Marketing from Nottingham Trent University, UK, with a proven ability to align international best practices with Indian market demands. Certified in Six Sigma Green Belt and CIM, with expertise in compliance, process improvement, and performance management. Adept at building strong client relationships, enhancing operational efficiency, and supporting business growth in fast-paced, competitive environments.

Overview

10
10
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification

Work history

Self employed courier

Uber
Nottingham, East MIdlands
12.2024 - 07.2025
  • Provided proof of delivery to clients via digital platforms, enhancing communication transparency.
  • Secured parcels in the van properly before commencing journey ensuring no losses occurred.
  • Coordinated with team members at parcel hubs for smooth handover of goods.
  • Maintained vehicle to ensure safe operations for delivery tasks.
  • Built strong relationships with clients through excellent service, promoting repeat business.

Sales officer

Texaco
Nottingham, East Midlands
06.2024 - 11.2024
  • Advised customers on product features and benefits, facilitated informed purchasing decisions.
  • Coordinated cross-functional teams, improved communication and productivity.
  • Managed key accounts for enhanced customer retention.
  • Increased sales volume by cultivating strong relationships with clients.

Boots UK

CSC
Nottingham, Nottinghamshire
06.2023 - 04.2024
  • - Efficiently resolved customer complaints and escalated issues when necessary for timely resolution.
  • - Utilized proficiency in customer relationship management software to streamline service delivery and enhance customer interactions.
  • - Collaborated with internal teams to coordinate service requests, including returns and refunds, ensuring overall customer satisfaction.
  • - Raised requests with the digital operations team and effectively solved IT issues to improve service efficiency.
  • - Took appropriate action to address customer dissatisfaction and enhance loyalty.

Grading Analyst

Apple
Hyderabad, Telangana
11.2019 - 04.2021
  • - Meticulous Siri Annotation Analyst with extensive experience in analyzing and assessing various factors for precise grade results.
  • - Proficient in pattern recognition, data analysis, and generating actionable insights to refine grading procedures.
  • - Skilled at collaborating with cross-functional teams to optimize productivity and streamline processes.
  • - Dedicated to upholding the highest standards of integrity and quality in all grading-related tasks.

Senior Analyst collections

Optum Global solutions
Hyderabad, Telangana
04.2019 - 08.2019
  • - Conducted routine reviews of systems and produced reports highlighting efficiencies and areas for improvement.
  • - Prepared intricate reports for client meetings to showcase progress and suggest enhancements.
  • - Offered recommendations for personnel appointments, facilitated staff training, and offered timely feedback on performance evaluations and disciplinary actions.
  • - Stayed abreast of the latest technological advancements and technical developments.
  • - Evaluated and reconciled the needs of multiple departments to identify effective solutions.

CSA - Customer Service Assistant

Synchrony financial
Hyderabad, Telangana
07.2017 - 10.2018
  • - Managed customer files with daily transactions, ensuring accuracy and completeness.
  • - Filed records for deceased and bankruptcy cases in accordance with established procedures.
  • - Provided assistance to customers in navigating correct procedure codes, ensuring accuracy in documentation.
  • - Offered innovative ideas to streamline the third-party verification process, aiming to improve efficiency and accuracy in business operations.

Process Associate

Genpact
Hyderabad, Telangana
02.2017 - 07.2017
  • - Pilot batch of the G-Pay launch team
  • - Collaborated with development team to understand market and client expectations
  • - Analyzed existing apps to identify differences and assess user interface performance
  • - Simplified customer usage through discounts and feedback

CSA - Customer Service Assistant

Amazon india
Hyderabad, Telangana
09.2015 - 03.2016
  • Conducted call data analysis on 70-100 calls daily to gain insights into customer behaviour.
  • Contributed to Amazon.in pilot project success by integrating call data analysis into decision-making.
  • Achieved high customer satisfaction ratings through timely responses to inquiries.
  • Resolved complex client issues with professionalism and accurate information.

Education

MSc - Marketing

The Nottingham Trent University
Nottingham
01.2022 - 03.2023

Bachelor's degree - Commerce

Vivekananda Degree College
Hyderabad, Telangana
04.2011 - 12.2014

High School - MPC

Sri Chaitanya Junior Kalasala
Hyderabad
04.2011 - 11.2014

Certificate of Higher Education -

Model English High School
Kalyan

Skills

  • Communication skills
  • Leadership
  • Organisational skills
  • Administrative experience
  • Sales strategy familiarity
  • Campaign development experience
  • Telesales techniques
  • Sales negotiating
  • Dependability and reliability
  • Understanding of confidentiality protocols

Certification

  • Six Sigma Green Belt
  • NHS green impact auditing
  • CIM

Languages

English
Native
Hindi
Fluent
Marathi
Advanced
Telugu
Elementary

Timeline

Self employed courier

Uber
12.2024 - 07.2025

Sales officer

Texaco
06.2024 - 11.2024

Boots UK

CSC
06.2023 - 04.2024

MSc - Marketing

The Nottingham Trent University
01.2022 - 03.2023

Grading Analyst

Apple
11.2019 - 04.2021

Senior Analyst collections

Optum Global solutions
04.2019 - 08.2019

CSA - Customer Service Assistant

Synchrony financial
07.2017 - 10.2018

Process Associate

Genpact
02.2017 - 07.2017

CSA - Customer Service Assistant

Amazon india
09.2015 - 03.2016

High School - MPC

Sri Chaitanya Junior Kalasala
04.2011 - 11.2014

Bachelor's degree - Commerce

Vivekananda Degree College
04.2011 - 12.2014

Certificate of Higher Education -

Model English High School

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Bhushan Srivastava