Bhushan Srivastava
Hyderabad,India
Summary
Dynamic and results-driven professional with over 5 years of multi-sector experience in customer service, data analysis, and business operations across leading global organizations including Amazon, Apple, Optum, and Boots UK. Skilled in driving customer satisfaction, optimizing workflows, and leveraging CRM systems to deliver measurable results. Holds a Master’s in Marketing from Nottingham Trent University, UK, with a proven ability to align international best practices with Indian market demands. Certified in Six Sigma Green Belt and CIM, with expertise in compliance, process improvement, and performance management. Adept at building strong client relationships, enhancing operational efficiency, and supporting business growth in fast-paced, competitive environments.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work history
Self employed courier
Uber
Nottingham, East MIdlands
2024.12 - 2025.07
- Provided proof of delivery to clients via digital platforms, enhancing communication transparency.
- Secured parcels in the van properly before commencing journey ensuring no losses occurred.
- Coordinated with team members at parcel hubs for smooth handover of goods.
- Maintained vehicle to ensure safe operations for delivery tasks.
- Built strong relationships with clients through excellent service, promoting repeat business.
Sales officer
Texaco
Nottingham, East Midlands
2024.06 - 2024.11
- Advised customers on product features and benefits, facilitated informed purchasing decisions.
- Coordinated cross-functional teams, improved communication and productivity.
- Managed key accounts for enhanced customer retention.
- Increased sales volume by cultivating strong relationships with clients.
Boots UK
CSC
Nottingham, Nottinghamshire
2023.06 - 2024.04
- - Efficiently resolved customer complaints and escalated issues when necessary for timely resolution.
- - Utilized proficiency in customer relationship management software to streamline service delivery and enhance customer interactions.
- - Collaborated with internal teams to coordinate service requests, including returns and refunds, ensuring overall customer satisfaction.
- - Raised requests with the digital operations team and effectively solved IT issues to improve service efficiency.
- - Took appropriate action to address customer dissatisfaction and enhance loyalty.
Grading Analyst
Apple
Hyderabad, Telangana
2019.11 - 2021.04
- - Meticulous Siri Annotation Analyst with extensive experience in analyzing and assessing various factors for precise grade results.
- - Proficient in pattern recognition, data analysis, and generating actionable insights to refine grading procedures.
- - Skilled at collaborating with cross-functional teams to optimize productivity and streamline processes.
- - Dedicated to upholding the highest standards of integrity and quality in all grading-related tasks.
Senior Analyst collections
Optum Global solutions
Hyderabad, Telangana
2019.04 - 2019.08
- - Conducted routine reviews of systems and produced reports highlighting efficiencies and areas for improvement.
- - Prepared intricate reports for client meetings to showcase progress and suggest enhancements.
- - Offered recommendations for personnel appointments, facilitated staff training, and offered timely feedback on performance evaluations and disciplinary actions.
- - Stayed abreast of the latest technological advancements and technical developments.
- - Evaluated and reconciled the needs of multiple departments to identify effective solutions.
CSA - Customer Service Assistant
Synchrony financial
Hyderabad, Telangana
2017.07 - 2018.10
- - Managed customer files with daily transactions, ensuring accuracy and completeness.
- - Filed records for deceased and bankruptcy cases in accordance with established procedures.
- - Provided assistance to customers in navigating correct procedure codes, ensuring accuracy in documentation.
- - Offered innovative ideas to streamline the third-party verification process, aiming to improve efficiency and accuracy in business operations.
Process Associate
Genpact
Hyderabad, Telangana
2017.02 - 2017.07
- - Pilot batch of the G-Pay launch team
- - Collaborated with development team to understand market and client expectations
- - Analyzed existing apps to identify differences and assess user interface performance
- - Simplified customer usage through discounts and feedback
CSA - Customer Service Assistant
Amazon india
Hyderabad, Telangana
2015.09 - 2016.03
- Conducted call data analysis on 70-100 calls daily to gain insights into customer behaviour.
- Contributed to Amazon.in pilot project success by integrating call data analysis into decision-making.
- Achieved high customer satisfaction ratings through timely responses to inquiries.
- Resolved complex client issues with professionalism and accurate information.
Education
MSc - Marketing
The Nottingham Trent University
Nottingham 2022.01 - 2023.03
Bachelor's degree - Commerce
Vivekananda Degree College
Hyderabad, Telangana 2011.04 - 2014.12
High School - MPC
Sri Chaitanya Junior Kalasala
Hyderabad 2011.04 - 2014.11
Certificate of Higher Education -
Model English High School
KalyanSkills
- Communication skills
- Leadership
- Organisational skills
- Administrative experience
- Sales strategy familiarity
- Campaign development experience
- Telesales techniques
- Sales negotiating
- Dependability and reliability
- Understanding of confidentiality protocols
Certification
- Six Sigma Green Belt
- NHS green impact auditing
- CIM
Languages
English
Native
Hindi
Fluent
Marathi
Advanced
Telugu
Elementary
Timeline
Self employed courier
Uber
2024.12 - 2025.07
Sales officer
Texaco
2024.06 - 2024.11
Boots UK
CSC
2023.06 - 2024.04
MSc - Marketing
The Nottingham Trent University
2022.01 - 2023.03
Grading Analyst
Apple
2019.11 - 2021.04
Senior Analyst collections
Optum Global solutions
2019.04 - 2019.08
CSA - Customer Service Assistant
Synchrony financial
2017.07 - 2018.10
Process Associate
Genpact
2017.02 - 2017.07
CSA - Customer Service Assistant
Amazon india
2015.09 - 2016.03
High School - MPC
Sri Chaitanya Junior Kalasala
2011.04 - 2014.11
Bachelor's degree - Commerce
Vivekananda Degree College
2011.04 - 2014.12
Certificate of Higher Education -
Model English High School