Bhushan Gopalani
www.linkedin.com/in/bhushan-gopalani
Summary
Strategic business and product leader with 15+ years of experience building and scaling 0→1 enterprises across mobility, e-commerce, fintech, and tech, driving growth through P&L ownership, program execution and data-driven automation.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Head – Mobility
Frido
06.2024 - Current
- Built a 0-to-1 assisted mobility vertical, launching 26 products across 10 categories (15 in the pipeline), creating a scalable, structured portfolio.
- Achieved #1 Amazon Bestseller within 1 month by driving data-led GTM with rapid experimentation and iteration loops.
- Scaled revenue 4.1x (₹35L to ₹1.44Cr MRR) through P&L ownership, channel expansion, and automation-led growth.
- Implemented Salesforce with no-code workflow automation, enabling real-time pipeline visibility and faster decision making.
- Transformed CX and fulfilment via standardised workflows and automation, improving consistency and personalisation at scale.
- Built a doctor-led GTM engine with structured data systems and repeatable playbooks, driving trust, adoption, and conversion.
Sr. Program Manager, PMO
Swiggy
09.2022 - 01.2024
- Led CEO office programs end-to-end, driving AOP planning, GTM, and execution across tech and business
- Drove AOP roadmap via structured execution, ensuring optimal staffing and delivery alignment
- Led 30+ cross-functional programs across driver lifecycle, impacting 300K+ partners and delivering ₹1100K+/day savings, ₹0.80 UE reduction, and +4% CSAT
- Scaled execution through automation, dashboards, and governance, improving visibility and decision speed
- Reduced PRD-to-execution cycle time by 10% by solving early-stage bottlenecks and standardizing workflows
- Improved DS efficiency and driver lifecycle via structured governance and automation-led workflows
Manager Central Support Team, External Fulfillment
Amazon
05.2021 - 08.2022
- Led a team of 45+, managing 11K sellers and 200K shipments per day with 99.97% accuracy, leveraging automation-backed operations for seamless, high-scale execution.
- Drove peak efficiency via volume-based restructuring, IVR, Sx Dashboard, and Seller Flex automation, reducing manual touchpoints and improving efficiency by 60%.
- Spearheaded Contact Reduction Programme, achieving 95% quality and 1.7 TTR (vs 90% & 2) via SOPs and workflow standardisation.
- Optimised peak operations through data-driven and semi-automated workforce allocation.
Program Manager
Axis Bank - Burgundy Private
06.2019 - 05.2021
- Co-led the launch of the Burgundy Private platform for HNIs/UHNIs, building a scalable, one-stop client ecosystem with strong partner integration.
- Led the ideation, design, and rollout of key features (Client Profile, Lead Gen tools, microsite), and built automated lead funnels and client systems.
- Streamlined partnerships and execution via MIS automation and process tracking, improving visibility, control, and scalability managing AUM of RS. 1000cr+.
- Enabled 90+ frontline users and drove adoption through training, issue resolution, and structured initiatives (MIS, referrals, certifications)
QA Analyst
Cybage Software Pvt Ltd - HomeAway
06.2016 - 06.2017
- Led client–team alignment to deliver 50+ releases to over 2 million users, leveraging automation to improve efficiency by 40%.
- Led a team of 11 to deliver a security feature generating a $10 million impact, enhancing customer trust.
- Reduced wait time by 20% and improved estimation accuracy by 10% by translating business requirements into structured technical use cases.
- Recognised by leadership (CEO, EVP, VPs) with fast-track promotion within 9 months.
Sr. Software Engineer
Hexaware Technologies - BNP Paribas
07.2013 - 05.2016
- Reduced manual effort by 50% and improved efficiency by 60% by building automation frameworks, scheduling runs, and eliminating false positives.
- Improved accuracy via automated validation systems and earned client and manager recognition for consistent delivery and process improvements.
Module Lead / Associate QC Engineer
Synechron Technologies - CSSTARS
01.2013 - 07.2013
- Delivered £1M cost savings and ensured 70% customer retention by leading cross-functional global teams and optimising delivery execution.
- Fast-tracked promotion within 2 months and recognised as a top performer (1 of 2 among 120) with a 'Spot Award' for high-impact contributions.
Sr. QA Engineer
Cybage Software Pvt Ltd - Rakuten & Symantec
08.2008 - 01.2013
- Delivered 20 releases across cross-cultural environments, leading teams across 2 modules supporting 35+ countries, and 10 verticals.
- Reduced data sync time by 90% (90 mins → 1 min) and ensured 100% TAT compliance while acting as the SPOC between the client and the company.
- Recognised as a top performer (1 of 3 among 80) and fast-tracked to Sr. QA Engineer for consistent, high-impact delivery.
Education
MBA -
Indian Institute of Management Calcutta
01-2019
B.E. - Electronics & Telecommunication
University of Mumbai
01-2008
Skills
- Business & Strategy
P&L Ownership Go-to-Market Strategy Category Development Growth Strategy Strategic Planning & Analysis - Execution & Operations
Program & Product Management Project Management Process Transformation & Optimization Execution Excellence
- Automation & Data
Automation Strategy & Implementation Data-Driven Decision Making SQL Workflow/No-code Systems - Leadership & Collaboration
Strategic & Operational Leadership Cross-Functional Collaboration Client Relationship Management Team Leadership & Motivation
Certification
- Lean Six Sigma Green Belt, 2017-08-01
- NISM V A: Mutual Fund Distributors Certification, 2019-03-01, 2022-03-31
Accomplishments
- Represented India in Wheelchair Rugby at TAFISA Cup 2016 (Indonesia)
Timeline
Head – Mobility
Frido
06.2024 - Current
Sr. Program Manager, PMO
Swiggy
09.2022 - 01.2024
Manager Central Support Team, External Fulfillment
Amazon
05.2021 - 08.2022
Program Manager
Axis Bank - Burgundy Private
06.2019 - 05.2021
QA Analyst
Cybage Software Pvt Ltd - HomeAway
06.2016 - 06.2017
Sr. Software Engineer
Hexaware Technologies - BNP Paribas
07.2013 - 05.2016
Module Lead / Associate QC Engineer
Synechron Technologies - CSSTARS
01.2013 - 07.2013
Sr. QA Engineer
Cybage Software Pvt Ltd - Rakuten & Symantec
08.2008 - 01.2013
MBA -
Indian Institute of Management Calcutta
B.E. - Electronics & Telecommunication
University of Mumbai
Publications
Term Paper: Evaluation of Equity Mutual Fund Performances, 2018-08-01