Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

BHUMIKA MANANDHAR

Essex

Summary

Adaptable and people-focused professional with 10+ years’ experience in customer service, behaviour support, and communication. Currently completing Teaching Assistant training with hands-on classroom experience, supporting pupils through 1:1 and small-group activities. Calm under pressure, empathetic, and committed to creating safe, inclusive, and engaging learning environments.

Overview

16
16
years of professional experience

Work History

Teaching Assistant Training

01.2026 - Current
  • Assisting with behaviour management and positive reinforcement.
  • Preparing learning materials and maintaining classroom organisation.
  • Promoting inclusion and applying safeguarding awareness.

Customer Service

ECB
04.2025 - 12.2025
  • Assisted customers with upgrades, renewals, and service queries.
  • Improved admin processes, saving several hours daily.
  • Contributed to increased sales; achieved 75% satisfaction score.

Career Break

01.2023 - 03.2025
  • Focused on childcare and full-time studies, strengthening organisation, patience and multitasking.

Outbound Customer Service Advisor

Sensee Ltd
09.2022 - 12.2022
  • Resolved customer issues across orders, payments, and deliveries.
  • Retained dissatisfied customers through active listening.
  • Exceeded KPIs; created script increasing new account sign-ups.

Customer Service Advisor

Deckers
09.2021 - 08.2022
  • Delivered excellent customer care across all service channels.

Customer Service Manager

LLB India
09.2018 - 06.2021
  • Managed a team of 25; handled escalations and implemented service policies.

Customer Liaison Manager

South Park Hotel
11.2011 - 03.2018
  • Led a team of 30; ensured high service standards and smooth operations.

Assistant Admission Manager

Winston College
12.2009 - 02.2011
  • Coordinated admissions activities and managed various administrative responsibilities in student services.

Education

Teaching Assistant Training -

01.2026

TQUK Level 2 -

Business Administration
01.2024

Civil Service Academy -

Customer Service
01.2023

Accenture Digital Skills & AI -

01.2022

Diploma -

Software Testing
01.2018

MBA - International Hotel & Tourism

Schiller International University

Bachelor’s - Hotel Management

Presidency College

A Levels - Science

Skills

  • Safeguarding practices
  • Communication and active listening
  • Team collaboration
  • Time management
  • Multitasking skills
  • Conflict resolution

Languages

Hindi
Proficient
C2
Nepali
Proficient
C2
Newari
Proficient
C2

Timeline

Teaching Assistant Training

01.2026 - Current

Customer Service

ECB
04.2025 - 12.2025

Career Break

01.2023 - 03.2025

Outbound Customer Service Advisor

Sensee Ltd
09.2022 - 12.2022

Customer Service Advisor

Deckers
09.2021 - 08.2022

Customer Service Manager

LLB India
09.2018 - 06.2021

Customer Liaison Manager

South Park Hotel
11.2011 - 03.2018

Assistant Admission Manager

Winston College
12.2009 - 02.2011

Teaching Assistant Training -

TQUK Level 2 -

Business Administration

Civil Service Academy -

Customer Service

Accenture Digital Skills & AI -

Diploma -

Software Testing

MBA - International Hotel & Tourism

Schiller International University

Bachelor’s - Hotel Management

Presidency College

A Levels - Science

BHUMIKA MANANDHAR