Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Languages
Affiliations
Timeline
Generic

BHOOMIKA YELLAMILLI

Coventry,India

Summary

Accomplished IT professional with extensive expertise in cloud computing, Java, Python, and machine learning. Proven ability to manage big data projects and program data science applications. Skilled in Microsoft Azure, VPN implementation, and troubleshooting issues. Adept at call centre support, training end-users, and configuring phones. Strong background in networking security principles and IT service management. Excellent communication, presentation skills, and client relations. Demonstrates exceptional time management, teamwork, problem-solving abilities, and a quick learner eager to leverage skills for continued professional growth.

Overview

2026
2026
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Software Engineer

WIPRO LIMITED
Hyderabad, India
09.2021 - 04.2025
  • Currently working for the client Citi Bank as Voice Engineer using NICE application
  • Worked as cloud engineer for the client Axis Bank using Microsoft Azure
  • Had experience in server Testing
  • Had experience in giving KT to the freshers in the project
  • Technical Skills: Microsoft Azure, Voice, VMware, Remote Desktop Web Client, Microsoft Office
  • Soft Skills: Teamwork, Time Management, Communication, Presentation skills

Cloud Administrator

Axis Bank
Hyderabad
11.2021 - 11.2022
  • Worked as a cloud administrator by creating Virtual Machine's like remote desktop
  • Ownership in reviewing incidents and mails, Identifying route causes and providing effective solutions
  • Provided excellent client service by addressing and resolving user issues
  • Technical Skills: Microsoft Azure, VMware
  • Soft Skills: Presentation skills, Leadership, Teamwork, Logical Thinking

Voice Engineer

Citi Bank
Hyderabad, India
12.2022 - 04.2025
  • Acted as an L2 support resource for CITI Bank, providing operational support for NICE Engage, Verint, and Verba recording platforms. Performed daily health checks across all regions to ensure system stability before production hours. Handled MACD (Moves, Adds, Changes, and Deletes) requests, including onboarding/offboarding agents and managing extensions in NICE and Verint platforms. Responded to and resolved user incidents related to call recording issues and system anomalies. Actively participated in Major Incident Management (MIM) bridges to troubleshoot and resolve highpriority incidents. Executed weekend maintenance activities, including change management and patching tasks. Investigated and resolved recording integration issues involving Cisco CUCM (AXL) and Avaya Site Administration platforms.
  • Worked as Voice Engineer by resolving the issues resolved by the client
  • Effectively monitored and addressed exceptions, Clear NTR alarms, Close change task's with evidence and timely closure of CMPs
  • As a part of this project I have completed all assigned training's related to NICE
  • Technical Skills: Voice
  • Soft Skills: Time Management, Teamwork
  • Assured high-quality performance by troubleshooting network issues.

Customer service representative

Teleperformance UK
Coventry, united kingdom

Crew member

McDonald's
Coventry
09.2023 - 09.2024
  • Collaborated with team members to maintain a friendly work environment promoting productivity.
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Provided personalised customer service fostering loyalty amongst clients.
  • Trained in food safety and hygiene practices.

Hospitality team member

CBS areana
Coventry, west midlands
09.2023 - Current
  • Enhanced guest satisfaction with prompt and attentive service.
  • Managed reservations efficiently, ensuring maximum occupancy.
  • Contributed to team targets by upselling menu items.
  • Served meals professionally, enhancing overall dining experience.

Education

Master of Science - Data science

Coventry University
09.2023 - 09.2024

Bachelor of Science - Maths electrics and computer science

Aditya degree collage for women's
06.2018 - 08.2021

Intermediate -

Sri Chaitanya Junior College
01.2016 - 01.2018

SSC -

Bhashyam English Medium School
07.2015 - 06.2016

Skills

  • Cloud
  • Java
  • Python
  • machine learning
  • Big data
  • programming of data science
  • Microsoft Azure
  • Voice
  • Time Management
  • Teamwork
  • Problem-solving
  • Communication
  • Presentation Skills
  • Quick Learner
  • VPN implementation
  • Troubleshooting issues
  • Nice engage
  • Training end-users
  • Configuration of phones
  • Networking security principles
  • Client relations
  • IT service management
  • Avaya Site Administration platforms

Certification

  • 2022, AZURE 900
  • 2020, CLA: Programming Essentials in C - Cisco Networking Academy

Accomplishments

  • 2020, Runner Up, Science Fiesta-2020, India
  • 2019, Runner Up, IMPELZ State Competition, India

Languages

English
Telugu
Hindi
Tamil

Affiliations

  • cooking
  • Dance
  • Art
  • Travel
  • singing

Timeline

Crew member

McDonald's
09.2023 - 09.2024

Hospitality team member

CBS areana
09.2023 - Current

Master of Science - Data science

Coventry University
09.2023 - 09.2024

Voice Engineer

Citi Bank
12.2022 - 04.2025

Cloud Administrator

Axis Bank
11.2021 - 11.2022

Software Engineer

WIPRO LIMITED
09.2021 - 04.2025

Bachelor of Science - Maths electrics and computer science

Aditya degree collage for women's
06.2018 - 08.2021

Intermediate -

Sri Chaitanya Junior College
01.2016 - 01.2018

SSC -

Bhashyam English Medium School
07.2015 - 06.2016

Customer service representative

Teleperformance UK

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BHOOMIKA YELLAMILLI