Bhawani Adhikari Karki
Reading ,Berkshire
Summary
Ambitious individual equipped with high-level business acumen and history of leadership. Works collaboratively with teams to achieve goals and improve performance. Thrives in fast-paced environments with strong time management and prioritisation skills. As well as being a multilingual professional fluent in English, Nepalese, and Hindi.
Overview
28
28
years of professional experience
14
14
years of post-secondary education
Work history
Department manager
Primark
Basingstoke, Hampshire
2014.06 - Current
- Collaborate with the rest of the management team to support the daily running of the store.
- Responsible for an allocated section or department within the store – including commercial planning, stock management, planograms, creating visual impact and of course sales.
- Oversee till areas or fitting rooms when required.
- Organising my team of Retail Assistants, setting tasks daily.
- Motivate and coach my team to provide an exceptional store environment and customer experience while optimising sales.
- Drove my own development by taking advantage of the companies digital learning.
- Organised department tasks for increased productivity.
- Managed inventory levels to prevent stock shortages.
- Handled customer complaints for improved satisfaction rates.
Department manager
Primark
Reading, Berkshire
2005.06 - 2012.05
- Collaborate with the rest of the management team to support the daily running of the store.
- Responsible for an allocated section or department of your store – including commercial planning, stock management, planograms, creating visual impact and of course sales.
- Oversee till areas or fitting rooms when required.
- Organise your team of Retail Assistants, setting tasks daily.
- Motivate and coach your team to provide an exceptional store environment and customer experience while optimising sales.
- Drive your own development by taking advantage of our digital learning, apprenticeships and career pathways and see yourself grow in a supportive place powered by our people.
- Conducted team meetings to improve internal communication.
- Handled customer complaints for improved satisfaction rates.
- Delegated assignments to maximise individual strengths.
Cash office assistant
Primark
Reading
2004.01 - 2005.06
- Supported the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence
- Support the customer experience by printing POS tickets and assist with updating price adjustments
Support with EHS activities in accordance with local guidelines, including training new hiring and training refresher courses - Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork
- Assist with reporting and resolving technology repairs in a timely manner
- Input updates to systems and maintain stock file accuracy and manage lost property process
- Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked
- Support with routine self-audits and update the Store Manager/ EHS & Operations In-Store Lead on daily/weekly activities and deadlines
- Prevented losses due to theft, verifying cash bags were secure at all times.
- Facilitated smooth day-to-day operations, preparing floats for following day with accuracy.
- Posted financial data to appropriate accounts in automated accounting system.
Sales assistant
TK Maxx
Reading, Berkshire
2002.06 - 2003.12
- Offered personalised shopping advice to enhance customer experiences.
- Managed till operations smoothly, reducing waiting time for customers.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Trained new staff members, fostering a supportive working environment.
- Improved customer service by efficiently handling queries and complaints.
- Assisted customers with product selection for optimal satisfaction.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Utilised excellent communication skills to provide detailed product information.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
General assistant
McDonald's
Reading, Berkshire
2001.02 - 2002.05
- Facilitated clear communication between team members for better workflow synergy.
- Worked on till operations efficiently reducing queues at the checkout.
- Handled cash transactions accurately, enhancing financial integrity.
- Helped resolve customer queries promptly, fostering good relations with clients.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
- Processed payments securely, safeguarding against fraud or discrepancies.
- Dealt with complaints professionally leading to swift problem resolution.
- Maintained a clean, organised workspace to ensure smooth daily operations.
- Supported colleagues during peak hours to prevent customer dissatisfaction.
- Worked closely with team members to achieve collective goals and objectives.
- Carried out day-day-day support duties accurately and efficiently.
- Greeted guests and clients with warmth and professionalism.
- Upheld high hygiene standards by periodically emptying rubbish bins, clearing aisle spillages and cleaning high touchpoint areas.
Office assistant
Four Seasons Travel and Tours
Lalitpur, Nepal
1998.01 - 2000.01
- Organised Tours for locals and Tourists visiting Nepal
- Organised and maintain office common areas.
- Kept office tidy, organised and stocked with supplies.
- Managed travel arrangements to ease executive schedules.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning of the office.
- Maintained a tidy reception area, creating a positive impression on visitors.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
Education
International Foundation Program - English, Business & IT
Thames Valley University
Reading 2002.09 - 2003.07
Intermediate Level - Business and Economics
Shanker Dev College of Commerce
Kathmandu, Nepal 1998.09 - 2000.06
Leaving Certificate - English, Maths, Science, Accounts, History, Geography, Physical Education
Rising Star Secondary School
Kathmandu, Nepal 1985.09 - 1997.07
Skills
Languages
Fluent in English, Nepalese and Hindi
Computer Skills
Microsoft Office, Word, Excel, Power Point
Personal Interests
Reading books, travelling, Sports, Cinema and Music
Timeline
Department manager
Primark
2014.06 - Current
Department manager
Primark
2005.06 - 2012.05
Cash office assistant
Primark
2004.01 - 2005.06
International Foundation Program - English, Business & IT
Thames Valley University
2002.09 - 2003.07
Sales assistant
TK Maxx
2002.06 - 2003.12
General assistant
McDonald's
2001.02 - 2002.05
Intermediate Level - Business and Economics
Shanker Dev College of Commerce
1998.09 - 2000.06
Office assistant
Four Seasons Travel and Tours
1998.01 - 2000.01
Leaving Certificate - English, Maths, Science, Accounts, History, Geography, Physical Education
Rising Star Secondary School
1985.09 - 1997.07