Bhavisha Ranchhod
Rickmansworth
Summary
Strategic Senior Project Manager with strong track record in delivering complex projects on time and within budget. Specialises in stakeholder management, resource allocation, and risk mitigation. Demonstrates exceptional leadership skills and fosters collaborative team environments to achieve project goals. Consistently drives operational efficiency and business growth through innovative solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Project Manager
FIS (formerly Demica)
01.2025 - Current
- Oversaw project life cycles from initiation to closure, ensuring all phases were completed to a high standard by developing detailed project plans, outlining tasks, milestones, and dependencies to guide project execution using both Agile and Waterfall methodologies.
- Led cross-functional teams in the delivery of high-profile projects up to £2m, achieving objectives within agreed timeframes and budgets through coordination of resource allocation, balancing team workload to maximise productivity, and mitigation of risks and issues.
- Strategically prioritised project initiatives, aligning them with organisational goals, and KPIs. Provided leadership in crisis situations, devising and implementing effective solutions to keep projects on track by maintaining strong stakeholder relationships.
- Created documentation and training materials to lead on defining a scalable PMO governance framework with the use of various tools, including JIRA, Confluence, Planview, and Monday.com.
- Supported PM team through transition of a merger with FIS by championing new contracts, benefit schemes and internal process changes.
Project Manager
Demica
01.2023 - 01.2025
- Fully responsible for the management and delivery of new client driven projects, acting as the key external client-facing liaison from the engagement sales process through to the Go-Live transition, and internal cross-functional projects (process improvements/efficiencies, product developments, business-wide initiatives, etc.)
- Formation of Project Teams, running internal & client steering and project meetings
- Proactively communicate and monitor and/or escalate client/project delivery concerns in order to drive issues to resolution, including project prioritisation and resource management, ensuring successful end-to-end project deliveries using JIRA and Confluence
- Provide governance and reporting for projects including management of budget and resources
- Maintenance of plans (internal & external), Risks/Issue Logs, Minutes, Actions etc on Monday.com
- Build close working relationships with the Technology, Origination, Product & Structuring teams to ensure common understanding of crossfunctional projects, automation opportunities, and efficiency blockers
- On-going root cause analysis to help the business drive sustainable and strategic solutions to target clients' projects & software delivery solutions
Project Manager
Enactor
03.2021 - 01.2023
- Managing and planning enhanced project plans with a defined client scope. Clear communication and stakeholder management of project timelines, risk management and budget control for projects up to £5m+ and spanning across weeks, months and years.
- Delivering impeccable client relationship skills and providing excellent customer service to deliver client goals using Enactor's retail software solutions.
- Identify problems quickly and provide solutions to client requests with Enactor POS and retail management solutions where applicable and raise and manage change requests if necessary.
- Competent in using MS Office, JIRA, Confluence and Smartsheets.
Implementation Manager
Waitrose
06.2019 - 03.2021
- Assisted in implementing lifecycle processes to meet organisational needs, regulatory requirements, and customer demand for refurbishment and maintenance projects with budgets exceeding £120,000.
- Researched and addressed barriers affecting system functionality, enhancing support and issue resolution for the 'RingCentral' rollout across 150 shops within 5 months.
- Collaborated with eCommerce teams to develop resources and reference materials for troubleshooting and maintenance within the Mission 2020 project, impacting over 80 branches.
Customer Service Team Manager
Waitrose
08.2017 - 06.2019
- Devised and published metrics to measure branch's success in delivering world class customer service.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty by achieving a Customer Satisfaction of 64% v tgt 63% and a Partner Satisfaction of 79% (second highest in Region).
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques through quarterly employee performance reviews and target-setting.
- Designed and implemented strategic business plans to achieve 20% growth and £50k+ sales goals while managing a sales team of 132 and building longlasting customer relationships.
Education
BSc - Biomedical Sciences
University Of Warwick
07.2013
A-levels - 5 A-levels
Rickmansworth School
07.2010
Skills
- Excellent work ethic
- Relationship-Building
- Detail-oriented & Client-focused
- Stakeholder Management
- Resource allocation & capacity forecasting
- Risk Management
- Cross-functional collaboration
- Contract Negotiation Support
- Budget Control & Monitoring
- Continuous Improvement
Certification
- Agile Practitioner Certification, 2023
- Monday.com Certification, 2023
- Prince 2 Foundation Training, 2018
- DE & I Representative (Client Implementation Team), Present
- Vice President, SRDSL Youth Committee, 2018-03-01, Present
Timeline
Senior Project Manager
FIS (formerly Demica)
01.2025 - Current
Project Manager
Demica
01.2023 - 01.2025
Project Manager
Enactor
03.2021 - 01.2023
Implementation Manager
Waitrose
06.2019 - 03.2021
Customer Service Team Manager
Waitrose
08.2017 - 06.2019
BSc - Biomedical Sciences
University Of Warwick
A-levels - 5 A-levels
Rickmansworth School