Summary
Overview
Work history
Education
Skills
Timeline
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Bhavini Mistry

Solihull

Summary

Ambitious and confident individual with the capacity to learn, utilise and challenge new concepts with over 20 years of experience within Natwest Retail Banking. Experienced in managing a team and motivating individuals to excel in their current roles. Motivated and committed to collaborate within a team in a punctual, organised and meticulous manner with a proactive attitude to learning. Proven track record of working enthusiastically and performing in high pressure environments with strict deadlines. Looking to transfer skills and experience into a new role.

Overview

20
20
years of professional experience

Work history

Personal banker

Natwest
Acocks Green, Birmingham
06.2015 - Current
  • Deputise for branch manager
  • Lead by example in my role as a customer champion for our branch by achieving outstanding Closed Loop Feedback comments from customers.
  • Guided customers through online service options to enhance banking efficiency.
  • Proven to exceed monthly performance targets by engaging in quality customer interactions and booking financial health checks with Senior Personal Bankers
  • Involved in collaborating in a scrum and with stakeholders from other departments as part of the Tomorrow Begins Today initiative
  • Passionate in my role as a Risk champion, engaging with peers, risk champions in local market and regionally. Successfully led to an effective assurance results and most recent result of 100%,
  • Advocate of the open chair initiative to inspire a more inclusive approach with an emphasis on learning.
  • Proven track record in organising and getting involved in charity events in the branch.

Head cashier

Natwest
Queens Road , Bristol
06.2013 - 06.2015
  • Recommended products and services to customers based on requirements.
  • Trained and mentored new cashiers in correct processes.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
  • Maintained excellent customer satisfaction by providing professional, courteous customer service.
  • Displayed energy and enthusiasm in fast-paced environment.

Customer service officer

Royal Bank of Scotland
Leicester, Leicestershire
04.2005 - 05.2013
  • Enabled smooth processing of financial transactions, working collaboratively with customers and bank departments.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
  • Suggested additional products and services matching customer needs.
  • Analysed reporting to reconcile transactions, accounts and ledgers.
  • Ability to work in a high pace, city centre location

Education

Bachelor of Arts - Business & Finance

De Montfort University
Leicester
/2000 - /2003

A-Levels - Business Studies, Computing, Sociology

Regent College
Leicester
/1997 - /2000

GCSEs - 10 Grades A-C including English and Maths

Soar Valley College
Leicester
/1993 - /1997

Skills

  • Strong communication skills evidenced through leading and presenting team huddles and on risk champion zoom meetings
  • Proven track record of delivering fun Friday huddles, engage team in fun, creative and energetic activities in a competitive environment
  • Experience in collaboration with stakeholders and other departments
  • Customer service - receiving excellent feedback from customers via Closed Loop Feedback and colleagues
  • Relationship building - proactive work with linkage branch working together to improve customer experience, collaborating with stakeholders and with scrum teams
  • Risk Control - Risk champion in branch with consistently achieving excellent scores in control and compliance along with knowledge testing colleagues and training
  • Coaching - developed a new entrant and returning colleague to the bank through coaching, observations and feedback
  • Problem solving - solves problems quickly and efficiently, maintaining a polite and professional manner
  • Willingness to learn - fast learner, self motivated to take ownership of time management to drive success

Timeline

Personal banker

Natwest
06.2015 - Current

Head cashier

Natwest
06.2013 - 06.2015

Customer service officer

Royal Bank of Scotland
04.2005 - 05.2013

Bachelor of Arts - Business & Finance

De Montfort University
/2000 - /2003

A-Levels - Business Studies, Computing, Sociology

Regent College
/1997 - /2000

GCSEs - 10 Grades A-C including English and Maths

Soar Valley College
/1993 - /1997

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Bhavini Mistry