Bhavil Bhutani
B-191 Jhilmil Colony Delhi,India
Summary
Results-driven Banking Professional with over 8 years of experience in relationship management, branch operations, and customer service across leading private sector banks including HDFC, Kotak Mahindra, ICICI, and Axis Bank. Proven expertise in managing HNI portfolios, cross-selling financial products, resolving customer grievances, and ensuring compliance with regulatory guidelines. Skilled in preventive, predictive, and corrective operational policies with strong analytical, problem-solving, and communication abilities. Adept at driving business growth through customer acquisition, retention, and digital banking adoption. Demonstrated success in leading teams, improving service delivery, and achieving sales targets consistently. Seeking to leverage extensive banking expertise and client relationship skills to contribute to a progressive organization's growth and operational excellence.
Overview
2
2
Languages
Work history
Branch Operations Manager
HDFC BANK LTD
Delhi, India
12 2023 - 2026.07
- Drive customer acquisition through targeted sales strategies and multiple outreach channels.
- Develop and maintain long-term client relationships to enhance loyalty and satisfaction.
- Assess client requirements to recommend and cross-sell appropriate banking products and services.
- Implement and execute initiatives to reduce attrition and maximize portfolio growth.
- Successfully facilitate adoption of digital banking platforms for improved service delivery.
- Collaborate with internal teams to design and deliver customized banking solutions, organizational compliance and service excellence.
- Maintain accurate and up-to-date customer account records for effective relationship management.
- Monitor performance metrics to evaluate progress and enhance service delivery at branch and regional levels.
Elite Relationship Manager
Kotak Mahindra Bank
Delhi, India
08 2023 - 12 2023
- Manage and nurture portfolio of High Net Worth Individuals (HNI) of 35Cr to strengthen long-term banking relationships.
- Cross-sell tailored banking products and services based on client needs to maximize portfolio value. Plan and execute targeted sales initiatives and exclusive client engagement events.
- Collaborate with group companies to provide clients with comprehensive financial solutions and enhanced product offerings.
- Maintain accurate and up-to-date customer account records for effective relationship management.
- Monitor and resolve client concerns within defined turnaround times to ensure high satisfaction levels.
Relationship Manager
ICICI Bank Ltd
Delhi, India
12 2021 - 08 2023
- Manage and strengthen customer relationships of 356Cr branch by delivering tailored financial solutions aligned with client goals.
- Identify and capitalize on cross-selling and upselling opportunities to increase customer base and drive revenue growth.
- Develop and implement strategic sales initiatives for client acquisition and market penetration.
- Collaborate with internal stakeholders to design and deliver customized banking solutions and seamless service.
- Ensure adherence to regulatory requirements and maintain accurate, up-to-date customer documentation.
- Monitor performance metrics to evaluate progress, enhance service delivery, and achieve business objectives.
Virtual Acquisition Manager
Axis Bank Ltd
Delhi, India
12 2020 - 12 2021
- Drive new customer acquisition through digital channels using targeted lead generation models and engagement strategies.
- Serve as primary contact during onboarding process, ensuring smooth account activation and positive client experience.
- Identify and pursue cross-selling opportunities across liability, investment, asset, and card products to optimize portfolio value.
- Consistently achieve monthly business targets for product acquisition and sales performance.
- Utilize banking systems, tools, and databases for efficient processing, accurate documentation, and service delivery.
- Ensure adherence to standard operating procedures, bank policies, and regulatory compliance while maintaining high service standards.
Regional complaints manager
Hdfc Bank Ltd
Delhi, India
06 2019 - 12 2020
- Led dedicated team to resolving customer complaints, maintaining high service standards, and ensuring compliance with regulatory requirements.
- Analyzed customer feedback, identified trends, and implemented strategies to address systemic issues and improve overall customer satisfaction.
- Collaborated with cross-functional teams to address systemic issues and provide improved customer experience.
- Developed and implemented strategies to address systemic issues, resulting in improved customer satisfaction and reduced complaint volumes.
- Conducted regular audits and reviews to ensure compliance with bank policies and regulatory requirements.
- Provided training and guidance to team members on complaint resolution, resulting in reduced turnaround times and improved service delivery.
Virtual Relationship manager
Hdfc Bank Ltd
Delhi, India
11 2017 - 06 2019
- Build and maintain strong customer relationship of 65Cr through virtual channels, ensuring consistent engagement and satisfaction.
- Assess client financial needs and provide personalized banking solutions aligned with their goals.
- Promote and facilitate use of digital banking platforms to enhance customer convenience and service efficiency.
- Identify and execute cross-selling and up-selling opportunities to increase product penetration within portfolio.
- Monitor portfolio performance, address client inquiries promptly, and ensure timely resolution of issues.
- Maintain accurate customer interaction records and ensure full compliance with banking policies and regulatory requirements.
Education
PGDM - sales and Marketing
Institute of Management Technology
04/2018 - 01/2020
Btech - Mechanical
Manav Rachna International University
04/2013 - 05/2017
CBSE 12TH - Science
Vivekanand school
CBSE 10TH - Schooling
Vivekanand school
Skills
- Financial knowledge
- Tax knowledge
- Cash management
- Managerial skills
- Banking industry expertise
- Operational management
- Team leadership
- Customer service excellence
- Branch administration
- Compliance monitoring
- Banking regulations knowledge
- Customer retention
- Customer service
- Relationship management
- Background in mutual funds, stocks, bonds and investments
Languages
English
Hindi
Projects
Designed and developed a progressive die for a multipurpose bottle opener using AutoCAD and Fusion 360, ensuring precision and functional efficiency., Operated advanced machinery including wire cut, EDM, and profile grinding machines to fabricate high-quality components., Managed production on a 60-ton press, performing cost estimation and optimizing tool design to enhance efficiency and reduce manufacturing costs., Improvement Plan of SPM (strokes per minute) of a machine, Evaluated the manufacturing process using top and bottom dies across various machines, documenting efficiency gaps and operational challenges., Developed and presented effective solutions to management, resulting in potential increases in machine SPM and overall production efficiency.
Timeline
Branch Operations Manager
HDFC BANK LTD
12 2023 - 2026.07
Elite Relationship Manager
Kotak Mahindra Bank
08 2023 - 12 2023
Relationship Manager
ICICI Bank Ltd
12 2021 - 08 2023
Virtual Acquisition Manager
Axis Bank Ltd
12 2020 - 12 2021
Regional complaints manager
Hdfc Bank Ltd
06 2019 - 12 2020
Virtual Relationship manager
Hdfc Bank Ltd
11 2017 - 06 2019
PGDM - sales and Marketing
Institute of Management Technology
04/2018 - 01/2020
Btech - Mechanical
Manav Rachna International University
04/2013 - 05/2017
CBSE 12TH - Science
Vivekanand school
CBSE 10TH - Schooling
Vivekanand school