Bhavesh Trivedi

• Investigation or analysis of production issues & raise issue in ZOHO application.

• Resolution of production issues with help of developer team (through Webex).

• Deploy patches after taking backup of frontend on Production, Replica, & UAT environment. Using Arcos Server (Deploy patches for frontend, backend & reports).

• As per User request or calllogs process Direct Database Update (DDU) & data request.

• Working on month end activities & daily morning activities (providing all reports to users).

• Testing on Automation Project (Quotation Creation, Midjoiner, midleaver, Servicing). Steps written in word file & gave the demo to users through Webex. So that it is easy for users to understand Automation Project.

• Checking blockage on production & if required to kill session ID then apply calllogs and send mail to DBA team.

• Data patch & execute script on production as per requirement.

• Proactively addressed customer queries, hence increased customer satisfaction rates.

• Data insert update and delete in live database using procedure.

• IMPS is our high volume Product and many query’s in IMPS Product Like

1) Limit reached per cycle from bank end then hold the transactions end clear all transactions after new cycle start

2) consumer money blocked in wallet then check issues is our end or bank end and resolve

3) Reset password of retailers after compliance team approval

4) Send mail to all Retailer and API Client for maintenance activity or any changes in commission or service related issues