Bhavesh Patel
ICT Technical Officer
Leicester,Leicestershire
Summary
Experienced IT professional with extensive expertise in Cisco Routers, Switches, Access Points, and networking of LAN, WAN, and VPNs. Proficient in managing DNS, DHCP, Azure / Intune, Active Directory, and Citrix Xen desktop environments. Skilled in using Dell Enterprise Manager, VMWare VSphere, MS Office 365, SQL, and various data analytic tools. Adept at deploying and configuring SCCM and MDT for efficient system management. Committed to leveraging technical skills to optimise network performance and support organisational goals. Offering strong foundation in technical support and problem-solving. Knowledgeable about troubleshooting, system maintenance, and customer service. Strong analytical and communication skills, with focus on teamwork and adaptability. Ready to use and develop technical skills, critical thinking, and project management.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
Work history
ICT Technical Officer
PA Housing
Leicester, Leicestershire
01.2015 - Current
- Providing technical support to all staff over the phone, via email or face to face
- Active directory account administration and Group Policy
- MS Exchange 2010 and 2013 administration
- Support/ implement Avaya Telephony system and VoIP
- Mobile/Tablet administration using Microsoft Azure
- Deploying laptops
- Travelling throughout the country to support other sites and remote users
- Configuring and installing Meraki Cisco Routers and Switches for existing and new schemes
- Troubleshooting infrastructure/software and application incidents
- Involved in the implementation, configuration and training of new service management tool; HALO
- Built and implemented SCCM server for software deployment
- VM Experience
- Configuring Meraki Access Points
- Deploying Citrix across the Organisation
- Licence Management (Snow Licencing)
- Team Leader of the Service Desk
- Project Lead within IT
- I have had the chance to Project Manage various big projects from scoping to closing the project, this has helped me gain a lot of confidence and given me a lot of knowledge with what is required when projects, this has improved my communication skills when communicating to internal users and external suppliers with requirements and implementation of the project
- Some of the projects I have been involved in within IT are: Office 365, SharePoint, Avaya Upgrade, New Offices remobilization
Service Desk Analyst
PA Housing
01.2012 - 01.2015
- Provide 1st / 2nd line support, troubleshoot all ICT related issues quickly and effectively
- Quickly identify the root cause of an issue and, were possible, resolve it, 1st Time using remote access tools
- To ensure calls are logged and prioritised correctly and ensure that customers are made aware of their incident number and approximate timescale to deal
- Ensure the all ICT Assets are correctly allocated and logged on the Service Desk System
- To provide a day to day help-desk support service and carry out investigations of all ICT Systems and applications and other hardware faults and troubleshooting
- Software Licences and Hardware inventory
- Ensure ICT KPI’s and SLA’s are met
- Take responsibility for ICT Support issues, overseeing, in association with others as necessary their training and development
- To assist the ICT Team in the development, installation, configuration, and implementation of the Association's ICT Strategy and Operational Plans
- Monitor IT Systems in a proactive matter
- To Assist the ICT Department in any ICT Training requirements
- Travel to remote locations when required to support or resolve IT issues
Education
BSc (Hon) - Computing
DeMontfort University
01.2007 - 01.2011
BTEC National - Computing
Leicester College Abbey Park Campus
01.2005 - 01.2007
GCSE’s - 7 GCSE’s at grade C and above including English and Maths
City of Leicester School
01.1999 - 01.2005
Skills
- Cisco Routers
- Switches
- Access Points
- ITIL
- IPhone
- Android
- Airwatch
- Avaya
- Networking of LAN
- WAN
- VPN's
- DNS
- DHCP
- Azure / Intune
- Active Directory
- Citrix Xen desktop
- Dell Enterprise Manager
- VMWare VSphere
- MS Office 365
- Visual Basic
- SQL
- Data analytic tools
- SCCM
- MDT
- Configuration Manager
Custom
I can speak Gujarati and English fluently adequate Hindi for functional conversations. I enjoy playing most sports and actively take part in football and cricket. I am a key player of a cricket club in Leicester, and am actively involved in training young members of the team to help them develop their skills in key areas.
Personal Information
- Date of birth: 07/04/88
- Marital status: Married
Timeline
ICT Technical Officer
PA Housing
01.2015 - Current
Service Desk Analyst
PA Housing
01.2012 - 01.2015
BSc (Hon) - Computing
DeMontfort University
01.2007 - 01.2011
BTEC National - Computing
Leicester College Abbey Park Campus
01.2005 - 01.2007
GCSE’s - 7 GCSE’s at grade C and above including English and Maths
City of Leicester School
01.1999 - 01.2005
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