Quality engineering leader with 23 years of experience driving enterprise-scale quality strategy, QE transformation, and global delivery across web, mobile, API, performance, and accessibility testing. Currently serving as Associate Director – Quality Engineering at ValueLabs, leading end-to-end QE delivery for Shutterfly across a portfolio of 12 applications/products in a high-velocity microservices environment. Proven success in building and scaling high-performing QE organizations, leading a 120+ member delivery organization, managing 12 direct reports, overseeing $6M budgets, and consolidating services from 3 vendors into a unified managed services model. Delivered measurable business impact through 80% automation coverage, 85% accessibility score, defect leakage below 2%, support for 300+ annual releases, client NPS consistently above 80, and $4M annual cost savings through managed services transformation. Experienced in Quality strategy, Test modernization, Vendor transition, Governance, Executive stakeholder management, AI-assisted QE, automation at scale, and global delivery leadership across India, US and multinational enterprise environments.
Hi, I’m
BHASKAR REDDY THAMMA
Hyderabad
Summary
Overview
1
Certification
22
years of professional experience
Work History
Shutterfly
Associate Director – Quality Engineering
04.2017 - Current
Job overview
- Lead a 120+ member QE organization with 12 direct reports, overseeing functional, automation, performance, security and accessibility testing across a complex digital portfolio.
- Own end-to-end QE delivery for 12 applications/products, supporting 300+ releases annually in a microservices-based delivery model.
- Played a key role in establishing the managed services model for Shutterfly at ValueLabs, successfully transitioning quality delivery from 3 vendors into a unified and accountable operating model.
- Played a key leadership role in Shutterfly’s 2.0 to 3.0 transformation, modernizing technology stacks and enabling migration to a microservices-based architecture, including transition of 300M+ projects, 30K+ designs, and 60M+ customer accounts, while supporting quality, scale, and business continuity throughout the transformation.
- Delivered $4M annual cost savings through vendor consolidation, managed services transformation, and improved delivery governance.
- Manage a $6M budget, aligning staffing, quality investments, and delivery priorities with business objectives and release commitments.
- Drove automation strategy and execution to achieve 80% automation coverage, improving regression efficiency, repeatability, and release confidence at scale.
- Maintained defect leakage below 2%, strengthening release quality and reducing business risk across customer-facing platforms.
- Improved digital accessibility maturity and achieved an 85% accessibility score through focused governance and quality controls.
- Sustained client NPS above 80, reflecting strong stakeholder trust, delivery consistency, and customer satisfaction.
- Established KPI/SLA-driven governance through dashboards, defect analytic and executive reporting.
- Built and scaled integrated onsite-offshore QE teams, improving collaboration, accountability, and execution across multiple testing functions.
- Partnered with business, product, and engineering leadership on scope reviews, quality strategy, release planning, risk management, and execution governance.
- Enabled AI-assisted QE practices using AIDE/ Claude to generate test cases, build automation scripts, analyze defects, interpret customer-reported issues, and optimize regression strategy.
- Advanced modern quality practices through automation-first, shift-left, risk-based testing, and DevOps-aligned QE delivery.
ValueLabs Pvt. Ltd.Hyderabad
Associate Director – Quality Engineering
11.2003 - Current
Job overview
- Progressed through roles including Software Engineer, Senior Software Engineer, Module Lead, Tech Lead, Project Lead, Project Manager, and Program Manager building deep expertise in enterprise QE leadership, quality transformation, customer engagement, and global delivery management.
CelgeneNew Jersey
Onsite Project Manager – Quality Engineering
06.2017 - 03.2018
Job overview
- Managed QA delivery planning across scope, timelines, resources, budget, and statement of work governance for enterprise programs.
- Directed multiple QA initiatives in parallel while balancing quality, milestone adherence, and financial accountability.
- Monitored budgets, milestones, invoicing, and metrics dashboards to improve governance and reporting transparency.
- Managed stakeholder communication and review cadences to strengthen execution alignment and customer confidence.
- Ensured testing processes, standards, and contractual commitments were implemented and followed consistently.
United Airlines
Project Manager
09.2015 - 06.2017
Job overview
- Built and led testing teams to support enterprise release delivery with strong execution discipline and quality focus.
- Drove improvements in testing processes, documentation standards, and milestone governance.
- Ensured quality artifacts, testing standards, and process compliance were maintained across project lifecycles.
- Partnered with stakeholders to ensure timely delivery of testing milestones and release objectives.
BlackBerry
Project Lead
09.2013 - 08.2015
Job overview
- Led test execution, work allocation, and quality tracking across mobile application releases and device branches.
- Managed regression planning across multiple builds and device configurations.
- Supported release readiness through daily sanity validation and structured execution oversight.
Monitise | Snapfish | Walmart Photo Center | MarketTools
Software Engineer | Senior Software Engineer | Module Lead | Tech Lead
11.2003 - 08.2015
Job overview
- Led QA activities across multiple release cycles for web and mobile applications across diverse domains.
- Participated in requirements analysis, test planning, estimation, execution, defect management, and release reporting.
- Prepared and reviewed test plans, test cases, traceability matrices, test reports, defect reports, and release metrics.
Education
Osmania University
Master of Business Administration
University Overview
Skills
- Quality Engineering Leadership
- QE Transformation
- Managed Services
- Quality Strategy & Governance
- Test Automation Strategy
- Digital Quality Engineering
- Web Testing
- Mobile Testing
- API Testing
- Performance Testing
- Accessibility Testing
- AI-Assisted QE
- Vendor Transition & Consolidation
- Budget & Resource Management
- KPI / SLA Governance
- Executive Stakeholder Management
- Global Delivery
- QE CoE Enablement
- DevOps & CI/CD Alignment
- Team Building & Capability Development
- Release & Risk Management
- Selenium
- Playwright
- Postman
- REST Assured
- TestNG
- JMeter
- LoadRunner
- WAVE
- Axe
- Lighthouse
- BrowserStack
- Perfecto
- HP ALM / Quality Center
- TestRail
- JIRA
- Bugzilla
- TeamTrack
- Azure DevOps
- Jenkins
- GitHub
- Functional Testing
- Regression Testing
- UAT
- Cross-Browser Testing
- Cross-Platform Testing
- Agile Scrum
- Waterfall
- DevOps
- CI/CD
- Shift-Left Testing
- Risk-Based Testing
- Quality Governance
- Release Management
- Windows
- Linux
- Mac OS
- AI-assisted test case generation
- Automation script generation
- Defect analysis
- Customer issue analysis
- Regression strategy optimization
Career Profile
Career Profile
- 23 years of Quality Engineering experience across enterprise digital platforms and global delivery organizations.
- Led 120+ indirect reports and 12 direct reports across onsite-offshore delivery models.
- Managed $6M budget responsibility across staffing, quality execution, and delivery governance.
- Consolidated quality services from 3 vendors into a unified managed services model.
- Delivered $4M annual cost savings through transformation and vendor consolidation.
- Achieved 80% automation coverage, 85% accessibility score, and
- Supported 300+ annual releases in a microservices delivery environment.
- Maintained client NPS above 80 through high-quality execution and strong stakeholder management.
Certification
- Certified ScrumMaster (CSM), Scrum Alliance
- PRINCE2 Practitioner, AXELOS
- AiDE (AI) Agent certified Engineer, ValueLabs
Timeline
Onsite Project Manager – Quality Engineering
Celgene
06.2017 - 03.2018
Associate Director – Quality Engineering
Shutterfly
04.2017 - Current
Project Manager
United Airlines
09.2015 - 06.2017
Project Lead
BlackBerry
09.2013 - 08.2015
Associate Director – Quality Engineering
ValueLabs Pvt. Ltd.
11.2003 - Current
Software Engineer | Senior Software Engineer | Module Lead | Tech Lead
Monitise | Snapfish | Walmart Photo Center | MarketTools
11.2003 - 08.2015
Osmania University
Master of Business Administration