Swarnjeet Kaur
London
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Language
Work History
Pharmacy Assistant
Dayanad Medical College and Hospital
9 2021 - 2 2024
- Stored medicines in appropriate temperature-controlled conditions to maintain quality.
- Cleaned equipment and containers between use to avoid cross-contamination.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
- Educated patients in monitoring and maintaining good health.
- Dispensed medication accurately against customer prescriptions.
Restaurant Captain (Part-Time)
Grand Oriantal
11.2022 - 01.2024
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Took basic reservations and communicated with waitstaff and kitchen about special accommodations.
- Increased sales significantly by upselling higher-end products to customers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained cleanliness of overall dining room.
Customer Service Executive
Hotel Imperial Executive
10.2018 - 08.2021
- Persuaded customers to sign up for customer loyalty program to generate additional company revenue.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Master of Business Administration - HOSPITAL & HEALTH SERVICES MANAGEMENT
University of Bedfordshire
Luton 03.2024 -
BACHELOR OF PHARMACY -
PUNJAB TECHINAL UNIVERSITY
PUNJAB, INDIA, 12TH STANDARD - MEDICAL
PUNJAB SCHOOL EDUCATIONAL BOARD
PUNJAB, INDIA,10TH STANDARD -
PUNJAB SCHOOL EDUCATIONAL BOARD
LUDHIANA, INDIA, Skills
Positive attitude & Self confidence
Ability to learn new things in short period
Good Communication Skills
Excellent Interpersonal Skills
Health information
- Medication Packaging
- Drug Inventory Control
- Computer savvy
Timeline
Master of Business Administration - HOSPITAL & HEALTH SERVICES MANAGEMENT
University of Bedfordshire
03.2024 -
Restaurant Captain (Part-Time)
Grand Oriantal
11.2022 - 01.2024
Customer Service Executive
Hotel Imperial Executive
10.2018 - 08.2021
Pharmacy Assistant
Dayanad Medical College and Hospital
9 2021 - 2 2024
BACHELOR OF PHARMACY -
PUNJAB TECHINAL UNIVERSITY
12TH STANDARD - MEDICAL
PUNJAB SCHOOL EDUCATIONAL BOARD
10TH STANDARD -
PUNJAB SCHOOL EDUCATIONAL BOARD
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