Bharpoor Singh
Chiswick,England
Summary
A resourceful employee with outstanding knowledge to develop and maintain a healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes, and customer service improvements.
A loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
Work History
Assistant restaurant manager
Super loco Group
Singapore
03.2022 - 08.2023
- Maximised and optimal rostering of team members
- Attendance and Timesheet (always meeting deadlines)
- Follows through responsibilities as Rostering Manager
- Helped Hostess with reservations system
- Handling backend POS System (Revel System) to extract sales and to create new buttons for new items (including solving all faults or errors in system)
- Payroll Preparation & HR Processes
- Recruitment (Conducting interviews and determining right fit for team/ outlet)
- Having line of potential hires (FT & PT)
- Developing Team structure
- Creating succession plans for team members aka Development Plans and proactively monitoring progress and drafting clear guidelines on how one can achieve development steps
- Conducting performance management sessions and disciplinary
- Maintain high levels of team Engagement and cultivate Company Culture
- Able to maintain good relationships across all departments - bar, floor, and culinary teams
- Reallocating duties/ tasks when necessary
- Oversaw daily operations to achieve high productivity levels.
- Conducted testing to diagnose system faults.
Floor Manager
Super loco Group
Singapore
09.2021 - 02.2022
- Demonstrates proactiveness in ensuring service excellence by consistent table touching for every guest, every table, every shift and also making sure that team executes hospitality flow to every table (Identifying any minor issues and fixing problem immediately)
- Ensure consistency in operational efficiency of floor (eg
- Improve checklists, SOPs, etc)
- Providing accurate summary of 'What went well', 'What didn't go well' and 'What could have been better for Day
- To be able to provide feedback to BOH (Kitchen/ Bar) on any comments from guests relating to products during shifts
- Sharing negative/positive guest and team feedback with team members during daily briefings and rectifying any issues if necessary
- Manage performance of all members of team including hiring, training, confirming, promoting, coaching, and, if needed, separating from organization
- Consistently holds team to high standards; punctuality, grooming, outlet cleanliness, engagement
- Goal is for Floor Manager to be bullet-proof role model.
- Analyzed consumer data to predict future purchasing trends for informed decision-making.
- Researched and applied proven marketing techniques to drive sales.
- Oversaw business staffing and training, building successful, customer-focused team.
- Handled high-volume calls to address customer inquiries and concerns.
- Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends.
- Performed various store operations including opening and closing procedures, product display management, and budget control.
- Applied positive customer service approach to increase satisfaction levels.
- Carried out day-to-day duties accurately and efficiently.
Team Leader
Super loco Group
Singapore
10.2020 - 09.2021
- Consistency in participation with briefing structure
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- To have Effective Communication and Communication channels in place within team (Full Timers and Part Timers)/ proper hand-overs and updates
- Sales Report and Commentary
- Coached team members through new or difficult workflows.
- Giving and Receiving Feedback to Junior Team Members on their performance
- Housekeeping & Maintenance
- To able to perform hosting duties; SevenRooms - Adding Reservation/ Walk-in/ Guest
- Customer Service Recovery Follow-ups and Action Plans during Service.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led shifts and motivated team to drive sales.
Customer Service Staff
Super loco Group
Singapore
06.2019 - 10.2020
- Greeted customers entering store to ascertain what each customer wanted or needed
- Established positive relationships with guests by going extra mile to build rapport.
- Answered product questions with up-to-date knowledge of sales and store promotions
- Coordinating with other restaurant staff to ensure that all received food and beverage items met standards and specifications set by management
- Using excellent communication skills to provide high level of customer service and client relations while demonstrating attention to detail, flexibility, and innovation in resolving problems
- Tended bar and served all food with high energy and positive attitude
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered product and service questions, suggesting other offerings to attract potential customers
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Handled phone, email, and social media inquiries with consistent customer service across multiple channels.
- Worked flexible hours, night shifts, weekends, and bank holidays.
Student Intern as Server
Lucha Loco Mexican Y Cocian Bar
Singapore
07.2018 - 03.2019
- Serve orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars
- Stay updated on current menu choices, specialties, and menu deviations, knowing if kitchen staff is running out of any items, etc
- Contribute to team effort by accomplishing related results as needed
- Obtain revenues by issuing bills, accepting payments; delivering bills, returning change or credit card and signature slips to patrons.
- Consistently arrived at work on time and ready to start immediately.
- Received and processed stock using inventory management system.
- Completed customer orders with speed and accuracy.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Senior captain
Hotel Grand Palki
Ludhiana, Punjab, India
07.2016 - 11.2017
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Served food to guests at proper temperatures by bringing items to table immediately.
- Followed checklists for shift start and end to help with smooth transitions.
- Advised customers on wine and beverage pairings with selected food items.
- Accurately took orders, making menu recommendations as appropriate.
- Maximized covers by monitoring dining room for seating availability.
- Upsold sides and beverages to increase restaurant revenue.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Reduced guest risks by understanding and clearly communicating allergies and intolerances.
- Handled high-volume calls to address customer inquiries and concerns.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
Diploma of Higher Education - Hospitality Management
Beacon International College
Singapore03.2019
A-Levels - Arts & Humanités
Punjab School Education Board
IndiaGCSEs - Matriculation
Punjab School Education Board
IndiaCertificate Courses
Rishi Institute | India
Web Designing & Development | A+
- JavaScript
- J Query
- Adobe Softwares
- Digital Understanding
- Bootstrap
Brilliant School of Computer & Astro Sciences | India
Computer Fundamentals & Language | A
- MS Office
- Networking & Communication Technology
Boss Multimedia Computer Education Institute | India
Accountancy | A
- Tally
- Ledger & Groups
- Company Creation
Skills
Technical Skills
- SEVENROOMS (Reservation System)
- REVEL SYSTEM (POS System)
- ROUBLER (Payroll & Timesheet)
- MS Office
- Google Workplace
- System Diagnostics
Soft Skills
- Critical thinking and problem-solving
- Fast Learner
- Store management
- Recruiting and interviewing
- Brand building
- Budget supervision
- Inventory control
- Team-orientated
- Customer satisfaction
- Relationship management
- Time management
Additional Information
A dedicated and passionate individual, worked as Restaurant Assistant Manager position previously at Lucha Loco - Mexican Cocina Bar and restaurant in Singapore with the desire to offer exceptional, healthy, and long-term relations with guests; create and maintain good morale within the team. Looking for an organization here in UK to start my new journey with experience from Singapore.
Languages
English
Hindi
Panjabi
Personal Info
- Date of birth: 07/23/93
- Allowed to Work without Restrictions
Timeline
Assistant restaurant manager
Super loco Group
03.2022 - 08.2023
Floor Manager
Super loco Group
09.2021 - 02.2022
Team Leader
Super loco Group
10.2020 - 09.2021
Customer Service Staff
Super loco Group
06.2019 - 10.2020
Student Intern as Server
Lucha Loco Mexican Y Cocian Bar
07.2018 - 03.2019
Senior captain
Hotel Grand Palki
07.2016 - 11.2017
Diploma of Higher Education - Hospitality Management
Beacon International College
A-Levels - Arts & Humanités
Punjab School Education Board
GCSEs - Matriculation
Punjab School Education Board
Hobbies
- Adventure
- Cooking
- Theatre
- Travelling
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