Bharath V

1) Marketing Agency created for an existing International Trade Business
- Recruited Independent QA Personnel + Supply Chain / 3PL Manager.
- Owned marketing budget and execution, created multi-channel sales funnel

(landing page, smart-line, b2b marketplace listings and more).
- Created HubSpot pipeline for lead-gen, lead conversion (deal closing) and follow-up.
- Recruited and trained 3 Sales/Ops Associates to manage and execute inbound and outbound communications and activities.

- Companies House and HMRC administration and reporting.

2) Basic set-up, compliance & recruitment for operations of Proprietary Trading Fund accounts.
- Evaluated 300+ strategies and executed several in partial or full automation.

- Used Genetic Algorithm and Reinforcement Learning in backtesting and optimisation.

- Re-obtained marriage license that was stripped in 2019

by rehabilitating site and restoring on-site documentation to industry standards.

- Established KPI driven departmental operations.

-Negotiated 21% cost reduction in 3rd party catering.
- Diplomatically resolved all sensitive customer escalations

and legal proceedings relating to COVID difficulties / cancellations.
- Owned marketing budget, recruited and trained 2 x Sales and Marketing Staff

to manage inbound and outbound growth channels.
- Renewed branding, sales funnel & multiple additional online venue listings created.
- Started newsletter campaign, re-started social media campaign.

- Achieved GBP 70,000 monthly revenue by July 2021;

Recovered 30% of losses incurred in previous financial year by September ‘21.
- Budgeted for and recruited Executive Chef + F&B Team for in-house catering, achieved 35-50% boost in event P&Ls.
- Broad Companies House + HMRC admin responsibility (incl. payroll)

- Dealt with problem and complaint cases arising from product faults and negative customer experiences, with BMW vehicles and BMW Approved Centres.

- Sought cooperation from Service Teams, Sales Teams and Approved Centre Management to achieve outcomes and conclusions.

- Exercised due diligence and empathy jointly to administered goodwill up to £500 per customer, per case, when sensible.

- Sought intervention from BMW UK internal Management in cases where greater manufacturer support was deemed necessary.

- Handled a combined total of 20-30 emails and 7-15 inbound + outbound phone interactions, daily.

- QA score 100% maintained for 12 out of 18 months

- CSAT consistently ranked among top 10 Agents (out of 40+)

Strictly adhered to GDPR and Data Privacy compliant procedure

- Planned design and implementation of B2B and B2C product changes

intended to accelerate bookings & vehicle listings.

- Worked to improve proportion of bookings and listings through platform by more than 50%

(bookings & listings not requiring sales or ops support).
- Implemented system of escalation & resolution for product issues facing internal and

external users, for efficient and effective fixes - established associated business SLAs.

- Started online knowledge bases for technical and non-technical teams.
- Reduced occurrence of business critical tech failures and critical incident response time by more than 70%, resulting in improved internal and external user experience.
- Documented and created processes for management of

sensitive data in light of GDPR regulation newly imposed.
- Improved security and overall performance of IT infrastructure.

- Set up fulfilment centres and partnerships, initiated and maintained DSP relationships,

negotiated rates in transportation contracts.

- Managed on-time delivery of more than 6000 e-commerce and packages per month:

last mile (same-day), 24H and 72H.

- Implemented fleet management software:

recruited and managed private fleet of van, moped, cargo bike and cycle couriers.

- Pitched and managed the 3 highest value last mile and next day delivery accounts.