BHAGYESH A
LONDON,UK
Summary
Ambitious and adaptable International Sales Executive with experience in B2B and B2C environments, currently supporting commercial sales at IKEA London. Proven success in customer relationship management, technical product support, and exceeding sales targets across diverse markets. Strong interpersonal, organisational, and analytical skills, backed by a global mindset and ongoing postgraduate education in Digital Marketing. Fluent in English, Hindi, and Marathi, with the ability to operate effectively in multicultural and international sales environments.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
SALES & Commercial
IKEA Wembley London
Wembley, UK
03.2024 - 06.2025
- Supported daily commercial sales operations, assisting in planning and fulfilment to help achieve monthly revenue target for department.
- Handled 40–60 customer interactions per day, including product enquiries, return processes, and generating, ensuring a 95%+ customer satisfaction rating.
- Worked closely with team leads to support product promotions across physical and digital channels
- Maintained daily communication with inventory, logistics, and digital teams to align stock levels and campaign timelines, helping reduce fulfilment delays by 20%.
- Fostered customer trust and loyalty, contributing to a 20% increase in returning customers within assigned product category through consistent service and upselling.
Associate ops - International Client services
WNS Global Services
Vikhroli
02.2023 - 04.2023
- Booked and managed over 100+ international flight reservations for corporate and individual clients using Sabre and Amadeus GDS systems, ensuring accuracy and timely ticket issuance.
- Collaborated with global clients and airline vendors to coordinate booking changes, special requests, and issue resolutions, maintaining a 98% client satisfaction rate.
- Generated daily operational reports, fare comparisons, and itinerary documentation, supporting sales and operations teams in delivering seamless travel solutions.
- Handled end-to-end travel logistics during peak periods, ensuring compliance with visa, baggage, and airline policies for multi-destination itineraries.
Education
MASTER OF SCIENCE - DIGITAL MARKETING
University of West London
09.2023 - 06.2025
BACHELOR OF BUSINESS ADMINISTRATION - MARKETING
University of Mumbai
04.2019 - 03.2022
Skills
- Media & Broadcast Sales Support
- Client Relationship Management (CRM)
- Sabre & Amadeus (GDS Ticketing Tools)
- Multi-platform Coordination (TV, Web, App, Social Media)
- Campaign Planning & Execution
- Presentation Design & Delivery (PowerPoint, Canva)
- Excel (Pivot Tables, VLOOKUP, Data Analysis)
- Market Research & Consumer Insight
- Performance Reporting & KPI Tracking
- Stakeholder Communication & Feedback Handling
- Cross-functional Collaboration
- Content & Brand Familiarity (WBD Portfolio Knowledge)
Key competencies
Languages
English
Hindi
Marathi
Timeline
SALES & Commercial
IKEA Wembley London
03.2024 - 06.2025
MASTER OF SCIENCE - DIGITAL MARKETING
University of West London
09.2023 - 06.2025
Associate ops - International Client services
WNS Global Services
02.2023 - 04.2023
BACHELOR OF BUSINESS ADMINISTRATION - MARKETING
University of Mumbai
04.2019 - 03.2022
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