Ellen Aittis
Lanchester,County Durham
Overview
20
20
years of professional experience
Work History
Customer Service
BSC Hons Adult Nursing, Northumbria University
Sunderland
07.2016
- NVQ Level 1 and 2, Pass NVQ 2 Level 2 Pharmacy Services Pass First Aid At Work Pass Access to Higher Education Diploma – Nursing, Bede Centre
Student Nurse
Northumbria University
Newcastle upon Tyne
12.2016
09.2016 - 07.2023
- Responsible for treating and caring for a patient's needs while upholding all the rules and medical regulations of a hospital or clinic
- Working under the supervision of a Clinical Instructor while still gaining practical experience
- Following guidelines given by superiors, administering medication according to schedule, dressing patients, handing meals and changing beds, gathering and charting data, and coordinating with the instructor at all times
- Managing surgical recovery patients including vascular, ENT, GI urological and neurological cases, and coronary bypass surgery patients
- Gaining knowledge and experience in plastics, general, podiatry, ortho, GYN, GI, and pain services
- Administering intravenous infusions, PO, IM, IVP, and prescriptions and monitoring patients for adverse reactions
- Providing competent nursing care within the scope of practice within all clinical areas and community
- Experience inserting IVs, total patient care, charting, and logging with the SRHS computer system on multiple MED-SURG units
- Providing general patient care ADLs, administering dressing changes, providing nurses notes, and other aide duties for patients
- Coordinating patient care for individuals during surgery by preparing and monitoring the operating room environment
- Providing tracheostomy care to ventilator patients in order to promote skin integrity and prevent infection
- Providing patient education and answering patient and family questions regarding surgery and what to expect after surgery
- Aiding in refining unit policies and procedures in areas of infection control to prevent catheter-associated urinary tract infections
- Completing clinical rotations in community care, medical-surgical, labour and delivery/postpartum, psychiatry, medicine/oncology, and telemetry units
- Observing and assessing patients via vital observations and telemetry rotation, ensuring patient safety and health while utilizing incomparable bedside care and treatment for telemetry patients
- Assisting in emergency medical procedures such as CPR in the emergency department
- Assisting transporters in moving patients in and out of stretchers and wheelchairs
- Chaperoning patients to clinical appointments.
Medical Receptionist
Coxhoe Medical Practice
10.2009 - 01.2022
- My main responsibilities were to perform a variety of duties in order to support the patients and medical staff
- Interacting with patients and medical staff
- Being a mediator in communication
- Opening the medical practice, deactivating the security alarm, and setting up all the computer systems and clinical rooms ready for the start of the days practice
- Being the first person, the visitor sees upon arrival or talk to when they call
- Answering telephones and forwarding on calls and messages to the appropriate member of staff or department, in a timely manner
- Checking patients in for their appointments
- Coordinating staff times and patient appointments
- Being capable to work under pressure in a fast-paced environment and in stressful situations, dealing with medical staff’s requests, patient enquiries, appointments, and complaints
- Multitasking to balance responsibilities between patient/visitor needs and office availability
- Time management skills for maintaining the focus of office staff and keeping pace with daily tasks
- Understanding of healthcare terminology for relaying medical data
- Excellent communication and people skills and a pleasant demeanour
- Experience in scheduling and tracking patient information/appointments and maintaining supplies
- Training in HIPAA Privacy Rules, understanding patient rights and how to communicate medical histories
- Data entry skills using electronic-medical record keeping via remote software, such as System One
- Always ensuring patient confidentiality
- Contacting out of hours departments when necessary to arrange urgent patient appointments
- Arranging for urgent home visits
- Assisting with medical emergencies
- Being empathic with patients in stressful situations
- Ensuring daily clinics are carried out smoothly in a timely manner, whilst maintaining a safe working environment
- At the end of daily clinics, ensuring all confidential information is stored securely, appliances and equipment are stored in the appropriate location
- Being responsible for setting the security alarm at the end of the day.
Phlebotomist
QE Hospital
Gateshead
11.2020 - 04.2021
- Working as part of a busy medical team, contributing to the clinical care of patients within the hospital and providing a high-quality blood collection service
- Taking blood samples from patients, according to trust protocols, practices, and standards
- Checking and the replenishment of the stock of consumables, to ensure the smooth running of the Phlebotomy service, including the distribution of blood sampling equipment to other clinics and departments
- Knowledge of procedures and precautions for high-risk patients and specimens
- Working and liaising in a professional and polite manner with patients and members of the multi-disciplinary team
- Reporting all incidents and adverse events to senior staff
- Demonstrating capable skills and competencies within the phlebotomist role, including safety regulations
- Being able to work well under pressure and able to use own initiative
- Ensuring that all samples are dealt with urgently.
Auxiliary Nurse/ Community Nursing Bank Staff
Nursing Bank/ Community Nursing
Gateshead
05.2016 - 09.2021
- Undertake patient care in a variety of community settings, as assessed, planned, and agreed by the District Nurse Team Leader, maintaining agreed standards and quality of patient care
- Supporting the practice nursing team in the delivery of nursing services, working as part of the practice multidisciplinary team
- Undertaking new patient health checks
- Delivering and assisting clinical staff in the provision of treatment, preventative care, health promotion and patient education
- Carrying out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately
- Undertake wound care, dressings and other clinical tasks as required
- Carry out BMI checks as required
- Act as a chaperone as required
- Undertake venepuncture and the collection of specimens such as bowel and urine samples and that they are labelled and recorded correctly
- Working in a professional, friendly manner always
- Carrying out ECG's when required
- Respecting the patient’s privacy and dignity, and confidentiality in accordance with trust policies and guidelines
- Administration of patient medications such as insulin injections.
Nursing Assistant/ Private Bank
Tyneside Surgical Services
Gateshead
08.2019 - Current
- Providing an extensive range of high-quality, health care services to NHS patients, private patients and tailored occupational health schemes
- Assisting Doctors and Consultants in a comprehensive range of clinics such as Orthopaedic with a range of procedures including specialist foot and ankle surgery, hand surgery, shoulder and elbow replacements, general hip and knee joint surgery and the treatment and correction of soft tissue injuries
- Spinal surgery covering discectomy, laminectomy, vertebroplasty and cervical spinal fusion
- Our clinical services also include plastic, urology, general, colorectal, and upper gastro-intestinal surgery
- Also pain management services
- Assisting with reception duties, chaperoning patients, completing the appropriate documentations, handling specimen samples, blood samples
- Providing a professional service
- Assisting patients mobilising and escorting patients to and from x-rays
- Replenishing stock and documents when required
- Providing help and support to the Doctors, Consultants and Patients
- Contacting patients when required
- Providing healthcare services.
Farm Assistant/ Animal Carer
Private Family Farm
Lanchester
02.2019 - Current
- Feeding all the animals, from sheep, lambs, goats, ponies, hens, ducks, and geese daily, including the three dogs and the cats
- Assisting with the day-to-day care of these animals
- Bottle feeding newly born lambs and kid goats frequently throughout all hours of the day and helping to hand rear these, when their mothers reject them as assisting with the delivery of newly born animals
- Helping to ensure all the animals are wormed regularly and checking for frequently to ensure the animals do not develop strike, but if they do, I help provide the appropriate treatment
- Ensuring all the animals are well looking after, including their diet, nutrient, and fluids and that they are all fit and healthy, and have regular health checks and vaccinations
- Taking the dogs for daily walks, checking both the cats and dogs for fleas and ticks, and providing the appropriate treatments when required
- Assisting with the shearing of the sheep and the foot care of all the animals
- Checking all the animal’s welfare daily, and ensuring the animals receive receive medical treatment when required
- Assisting with the handling of the animals when required.
Nursing Bank Healthcare Assistant/ District Nursing Assistant
Queen Elizabeth Hospital Nursing Bank
Gateshead
06.2020 - 10.2021
- Assisting admissions and discharges of patients
- Completing demographic details
- Providing the best care possible to patients following their care plan, programme or pathway
- Accurately preforming and recording routine clinical observations and base-line observations, such as temperatures, blood pressure, heart rate, oxygen levels, respiratory rates, blood glucose, blood, and urine tests
- Monitoring and recognising signs of patient deterioration and changes in the patients’ conditions or abnormal recordings and reporting concerns to a registered staff nurse
- Assisting patients with their personal needs and requirements, such as mobility, nutrition, hygiene, elimination, and comfort, in a sensitive and supportive manner
- Working as part of a busy multidisciplinary team, in a stressful environment, and independently to improve patients’ health and wellbeing
- Communicating effectively with patients, family members, and multidisciplinary team members, by telephone, face to face and electronically
- Always Maintaining professionalism, while showing empathy and compassion
- Accurately recording and keeping patient information up to date on food and fluid balance charts
- Carrying out administrative duties, such as filing, data entry updating patient information, and maintaining accurate documentation of care
- Adequately restocking equipment and ensuring the work area is kept clean, tidy and safe from hazards
- Assisting in with concerns and complaints and resolving conflict in a positive manner
- Respecting patients’ privacy, dignity, and confidentiality.
Care Support Worker
The Private Care Company
Lanchester
07.2020 - 07.2021
- Assist with day-to-day personal hygiene needs
- Providing essential care support
- Ensuring the commode and bins are emptied and cleaned thoroughly each day
- Preparing meals which are suitable for the required nutritional and dietary intake
- Cleaning and tidying the whole house a daily basis
- Providing therapeutic massage therapy twice a day to help ease the painful symptoms of ME
- Assisting with daily tasks to help make things easier for both, people as they both suffer from ME
- At times making meals for both the suffers, as they are too unwell to do most things
- Providing full personal care and help with ADL's.
Healthcare Assistant
Sunderland Royal Hospital
09.2016 - 05.2017
- Assisting with the daily care and needs of hospital patients such as washing & dressing, serving patient meals and assisting with feeding when necessary, helping people to mobilise, toileting, bed making, general assisting with patient’s overall comfort
- Monitoring patient's conditions by taking temperatures, pulse, respirations, and weight whilst working alongside nurses and doctors and other medical professionals
- Carrying out health checks
- Replenishing stock when used
- Taking blood samples, urinalysis
- Health promotion or health education work
- Working as part of a multi-disciplinary team
- Carrying out ECG’s
- Patient observations and being able to detect a deteriorating patient
- Chaperoning patients to medical examinations and procedures
- Being on hand in the event of an emergency and working under pressure.
Healthcare Assistant
Sunderland Royal Hospital
08.2015 - 09.2016
- Transfer Team on Intergraded Assessment Ward (IAU), Ensuring patients are comfortable and ready for transfer, by gathering all the required documentation, ready for transfer of the patient
- Carrying out vital observations
- Ensuring that the patients are transferred to other wards or department safely with all their belongings
- Always Monitoring the patient and being able to notice and acknowledge when a patient is deteriorating or is too unwell to be moved from the ward, knowing what to do in this occasion
- Assisting with the daily care and needs of hospital patients such as washing & dressing, serving patient meals and assisting with feeding when necessary, helping people to mobilise, toileting, bed making, general assisting with patient’s overall comfort
- Monitoring patient's conditions by taking temperatures, pulse, respirations, and weight whilst working alongside nurses and doctors and other medical professionals
- Carrying out health checks
- Replenishing stock when used.
Healthcare Assistant
Sunderland Royal Hospital
, B21
11.2014 - 08.2015
- Assisting with the daily care and needs of hospital patients such as washing & dressing, serving patient meals and assisting with feeding when necessary, helping people to mobilise, toileting, bedmaking, general assisting with patient’s overall comfort
- Monitoring patient's conditions by taking temperatures, pulse, respirations, and weight whilst working alongside nurses and doctors and other medical professionals
- Support the ward nursing team in the delivery of nursing services, working as part of the multidisciplinary team, delivering care within their scope of hospital to the entitled patient population
- Delivering and assisting clinical staff in the provision of treatment, preventative care, health promotion and patient education
- Undertake new patient health checks
- Supporting the multidisciplinary team with health promotion programmes
- Carrying out baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate, recording findings accurately
- Facilitate routine and 24-hour BP monitoring, advising patients accordingly
- Undertaking wound care, dressings and other clinical tasks as required
- Supporting the multidisciplinary team with the management of chronic disease clinics
- Carrying out BMI checks and acting as a chaperone when required
- Carrying out the administration of required samples and ensuring that the specimens are recorded and labelled and sent to the laboratory appropriately
- Ensuring the fridges are cleaned routinely in accordance with the procedure guidance
- Ensuring clinical waste is removed from clinical areas and sharps bins replaced in accordance with the practice IPC policy
- Delivering opportunistic health promotion where appropriate
- Undertaking venepuncture
- Carrying out ECGs as required
- Supporting and participating in shared learning within the hospital.
Assistant Technical Operative
Q E Hospital
Gateshead
03.2009 - 09.2014
- Assisting with ward top ups and replenishing stock when required, assembling ward orders, covering reception duties, and dealing with any queries from patients and members of staff, assisting with daily deliveries and replenishing shelves with orders
- Assisting with the preparation of chemotherapy treatment, ensuring all the appropriate paperwork is completed
- Following up with missing stock items
- Working independently and as part of a busy team
- Ensuring patients receive their medications.
Entertainment /Non-Food Customer Assistant
Tesco Stores
07.2007 - 07.2008
- Ensuring all the chart CD's/DVD's, games and books are kept fully always stocked
- Checking off and working daily deliveries
- Returning all products that have dropped out of the charts back to the suppliers or other stores
- Assisting with checkouts and other departments whenever it is required
- Assisting customer and members of staff with any enquiries
- Maintaining stock rotation
- Following up and ordering missing stock items
- Keeping the available stock on the shelves up to date with weekly charts.
Stock Control Customer Assistant
Tesco Stores
07.2007 - 10.2007
- Daily gap scanning on all products that are unavailable on the shelves in the store then investigating as why they are missing
- Doing daily and weekly counts on all products throughout the whole store
- Liaising with relevant managers and members of staff, with relation to their products
- Tracking all the productivity of each department
- Assisting other departments when they are short staffed or in busy periods
- Updating the shelves with weekly promotions and products
- Ensuring that out of stock products are ordered and available on the shelves as soon as possible
- Ensuring the appropriate promotional items are correct, for the time of year and up to date.
Customer Service Assistant
Tesco Stores
04.2004 - 10.2007
- Dealing with customer and staff enquiries, whilst ensuring that the customer service desk is kept clean and tidy and fully always stocked
- Dealing with customer complaints and making sure that the relevant manager is informed
- Checking off and working weekly deliveries
- Working on the national lottery machine
- Handling refunds and returned or faulty items
- Working as part of a busy team
- Communicating with managers and staff
- Making appropriate store announcements
- Assisting with store promotions.
Bakery Assistant
Tesco Store
08.2003 - 11.2004
- Working in a busy bakery department, independently and as part of a busy team
- Ensuring that all products are baked and packaged and available for sale on the shelves
- Replenishing out of stock items
- Working on the bread slicer machine, safely and efficiently
- Ensuring that the work areas and surfaces are always kept clean and tidy
- Setting up the items ready for the next day’s orders
- Working and communicating with managers and staff
- Following health and safety policies and procedures in the warehouse
- Ensuring that storage areas are kept fully stocked at all times
- Inspecting goods for damage or faults before they are packed.
Education
GCSE - undefined
Certificate of Prevocational Education City and Guilds Pass Travel and Tourism GCSE Pass Basic Food - undefined
A Level - undefined
Timeline
Phlebotomist
QE Hospital
11.2020 - 04.2021
Care Support Worker
The Private Care Company
07.2020 - 07.2021
Nursing Bank Healthcare Assistant/ District Nursing Assistant
Queen Elizabeth Hospital Nursing Bank
06.2020 - 10.2021
Nursing Assistant/ Private Bank
Tyneside Surgical Services
08.2019 - Current
Farm Assistant/ Animal Carer
Private Family Farm
02.2019 - Current
Student Nurse
Northumbria University
12.2016
09.2016 - 07.2023
Healthcare Assistant
Sunderland Royal Hospital
09.2016 - 05.2017
Customer Service
BSC Hons Adult Nursing, Northumbria University
07.2016
Auxiliary Nurse/ Community Nursing Bank Staff
Nursing Bank/ Community Nursing
05.2016 - 09.2021
Healthcare Assistant
Sunderland Royal Hospital
08.2015 - 09.2016
Healthcare Assistant
Sunderland Royal Hospital
11.2014 - 08.2015
Medical Receptionist
Coxhoe Medical Practice
10.2009 - 01.2022
Assistant Technical Operative
Q E Hospital
03.2009 - 09.2014
Entertainment /Non-Food Customer Assistant
Tesco Stores
07.2007 - 07.2008
Stock Control Customer Assistant
Tesco Stores
07.2007 - 10.2007
Customer Service Assistant
Tesco Stores
04.2004 - 10.2007
Bakery Assistant
Tesco Store
08.2003 - 11.2004
GCSE - undefined
Certificate of Prevocational Education City and Guilds Pass Travel and Tourism GCSE Pass Basic Food - undefined
A Level - undefined
Skills
- Field Operations
- Sheep Shearing
- Stock Management
- Land Preparation
- Task Prioritization
- Greenhouse Work
- Heavy Lifting
- Machinery Operation
- Farm Machinery
- Controlling Insects
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