Beverley Haigh
Barnsley,South Yorkshire
Summary
Accomplished professional with extensive experience in kitchen and bathroom designing, showroom management, and retail operations. Demonstrates expertise in product display setting, installation coordination, and design consultation mastery. Proven track record in sales management, supplier negotiation, and customer relationship management. Adept at training and mentoring teams, with a strong focus on achieving targets and enhancing showroom aesthetics.
Offering strong background in customer service and sales management, combined with keen eye for design and space planning. Knowledgeable about fostering client relationships, managing inventory, and coordinating with suppliers. Ready to use and develop organisational, communication, and problem-solving skills.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Kitchen and bathroom showroom manager
G Smith Kitchens, Bedrooms and Bathrooms
Barnsley, South Yorkshire
02.2013 - Current
- Monitored competitor activities, adjusting tactics as necessary for competitive edge.
- Managed daily showroom operations for smooth workflow and increased efficiency.
- Negotiated contracts with vendors, leading to cost savings.
- Maintained cleanliness and orderliness of the showroom, projecting a professional image.
- Assisted customers with product selection for seamless shopping experiences.
- Regularly updated product knowledge to provide accurate information to shoppers.
- Oversaw financial transactions ensuring accuracy at all times.
- Boosted client satisfaction by providing expert advice on kitchen and bathroom designs.
- Implemented new visual merchandising strategies, enhancing overall showroom appeal.
- Collaborated with interior designers to create attractive display set-ups.
- Led the installation process of showpieces ensuring proper representation of products.
- Trained team members in sales techniques for improved performance.
- Streamlined staff schedules, resulting in improved productivity.
- Established strong relationships with suppliers to secure favourable terms and conditions.
- Developed creative marketing strategies for increased footfall in the showroom.
- Handled customer complaints professionally, maintaining high levels of customer retention.
- Liaised with logistic teams to ensure prompt deliveries, improving customer satisfaction.
- Educated customers about quality and value of company products.
- Handled aspects of customer complaints with exchanges, customer compensation and overall customer satisfaction.
- Reported to branch manager on progress made in all key areas.
- Line managed employees by supervising training, monitoring performance and planning staff rotas.
- Coordinated with sales team to quickly and efficiently fulfill orders.
- Used strong product knowledge and familiarity with store's promotion policies to negotiate deals with clients.
- Strived to achieve monthly, quarterly and yearly showroom sales goals.
- Drove up sales and profitability by proactively and reactively following up on leads.
- Oversaw smooth and efficient running of showroom operations for optimal results.
- Reviewed sales figures to identify popular designs to inform future collections.
- Oversaw business staffing and training, building successful, customer-focused team.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Project managed each individual job from beginning to end.
- Designing and planning kitchens, bedrooms and bathrooms.
- Arranging meetings with customers face to face, discussing designs and pricing.
- Liaising with suppliers, placing orders and following up of any remedial work.
- Liaising with fitters, electricians and other tradesman to ensure smooth running of each job.
- Inputting of monthly accounts onto SAGE50 database.
- Making payments to suppliers on a monthly basis.
Sales Assistant
Harveys Furniture
Barnsley, South Yorkshire
10.2010 - 02.2013
- Collaborated effectively with team members to meet sales targets.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Utilised excellent communication skills to provide detailed product information.
- Conducted daily inventory checks to manage stock levels accurately.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Delivered exceptional after-sales service, encouraging repeat business.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Assisted customers with product selection for optimal satisfaction.
- Improved customer service by efficiently handling queries and complaints.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Demonstrated products effectively leading to increased sales conversions.
- Offered personalised shopping advice to enhance customer experiences.
- Monitored trends in consumer behaviour with keen attention to detail.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Maintained knowledge of products and features to provide recommendations to customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Updated product labelling and pricing to reflect discounts and offers.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Collaborated with sales managers to meet target quotas.
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible.
- Processed returned or exchanged items and provided refunds to customers.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Maintained accurate records to track cash handling activities.
- Monitored and reported suspicious activity to security officer to avoid theft.
- Informed customers regarding promos and warranty services to increase sales.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Tagged products quickly and accurately with price tags and stickers.
- Carried out active selling from initial customer greeting.
- Accepted card, cash and cheque payments in POS register system.
- Demonstrated product usage and features to customers.
- Totalled bills using maths skills and maintained accurate till count.
- Designed visually pleasing in-store and window displays to increase footfall.
- Prepared invoices for customers with large orders or special sales types.
Showroom and Sales Manager
Plan-It Kitchens and Bedrooms
Barnsley, South Yorkshire
03.1996 - 10.2010
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Coordinated promotional campaigns to boost brand visibility.
- Enhanced market penetration with effective territory management.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Streamlined sales processes to enhance team productivity.
- Led high-performance sales teams, ensuring achievement of targets.
- Developed robust client relationships for improved business growth.
- Devised successful sales pitches for significant conversion rates.
- Boosted gross margin percentages by initiating cost-saving measures.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Managed key accounts, resulting in consistent revenue generation.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Analysed sales reports to identify trends and update strategies.
- Optimised sales methods to best engage, acquire and retain customers.
- Supported front-line sales teams with well-coordinated administrative operations.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Customized promotional strategies to meet needs of different clients, products and services.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Used multi-source data to determine sales and delivery terms for products and services.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Allocated teams, materials and calendar space for individual projects.
- Project managed each individual job from beginning to end.
- Designing and planning kitchens, bedrooms.
- Arranging meetings with customers face to face, discussing designs and pricing.
- Liaising with suppliers, placing orders and following up of any remedial work.
- Liaising with fitters, electricians and other tradesman to ensure smooth running of each job.
- Inputting of monthly accounts onto SAGE50 database.
- Making payments to suppliers on a monthly basis.
Education
GCSEs - Maths and English
Priory Secondary School
Barnsley 09.1976 - 07.1981
NVQ Level 3 - Business Administration
Plan - It Kitchens
Barnsley 08.2000 - 08.2001
Skills
- Kitchen designing
- Product display setting
- Installation coordination
- Product knowledge acquisition
- Bathroom designing
- Training and mentoring aptitude
- Construction material knowledge
- Design consultation mastery
- Software estimating
- Returns handling
- Payroll management efficiency
- Supplier relations handling
- Design software competency
- Showroom layout
- Inventory control understanding
- Trade relations
- Showroom aesthetics sensibility
- Multi-Channel retail experience
- Target achievement mindset
- Order processing
- Client Relationship Management
- Financial Forecasting
- After-sales support
- Upselling techniques
- Project planning
- Supplier negotiation
- Budgeting and cost control
- Sales management
- Sales strategy development
- Retail operations
- Customer relations
- Business development
- Financial reporting
- Logistical planning
- Window display merchandising
- Retail management
- Bathroom sales
- Retail showroom management
- Health and Safety regulations
- Line management
- Showroom sales management
- Showroom diary management
- Showroom team management
- Kitchen sales
- Product display design
- Kitchen showroom management
- Sales training
- Negotiation techniques
- Vendor negotiation
- People Management
- Bathroom showroom management
- Relationship selling
- Customer Service
- Interpersonal communication
- Product knowledge
- Strategic planning
- Relationship Management
- Conflict Resolution
- SAGE 50 trained
- Competent in windows software
Affiliations
- Long walks with my family and 2 dogs.
Certification
NVQ Level 3 Business Administration
References
References available upon request.
Timeline
Kitchen and bathroom showroom manager
G Smith Kitchens, Bedrooms and Bathrooms
02.2013 - Current
Sales Assistant
Harveys Furniture
10.2010 - 02.2013
NVQ Level 3 - Business Administration
Plan - It Kitchens
08.2000 - 08.2001
Showroom and Sales Manager
Plan-It Kitchens and Bedrooms
03.1996 - 10.2010
GCSEs - Maths and English
Priory Secondary School
09.1976 - 07.1981
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