Beverly Greenfield-Etches
St Asaph,Denbighshire
Summary
Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming store into top revenue generator by using the knowledge gained working in the field for 23 years. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training. Ensuring staff were trained to a high standard in all areas of service and legal requirements.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work history
Store manager
Treforris Stores, Something New Ltd
Dwygyfylchi, Conwy
12.2018 - 10.2023
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Increased the store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Maintained an organised stock room for easy accessibility of goods.
- Assisted customers in locating products around the shop floor promptly.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Managed staff rotas, ensuring adequate coverage during peak times.
- Implemented promotional displays to increase product visibility and sales.
- Streamlined operations to maximise efficiency and minimise waste.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Oversaw business staffing and training, building successful, customer-focused team.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Ensured safe transportation, storage and sale of goods.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
Store colleague
Tesco Stores Ltd
Llandudno Junction, Conwy
11.1996 - 02.2020
Education
Certificate of Higher Education - City and Guilds 356
Bangor University
Bangor 09.1985 - 06.1986
GCSEs - CSE'S Maths, English L&L, Welsh, French, German, Office Practice, Home Economics. O Level Maths
Ysgol Aberconwy
Conwy, North WalesTimeline
Store manager
Treforris Stores, Something New Ltd
12.2018 - 10.2023
Store colleague
Tesco Stores Ltd
11.1996 - 02.2020
Certificate of Higher Education - City and Guilds 356
Bangor University
09.1985 - 06.1986
GCSEs - CSE'S Maths, English L&L, Welsh, French, German, Office Practice, Home Economics. O Level Maths
Ysgol Aberconwy