Beverley Ridings

Job Title: Cat Hotel Manager

At Tanglewood feline apartments we provided a luxurious and safe environment for our feline guests. Our mission is to ensure that every cat receives the highest level of care, comfort, and attention during their stay. We are passionate about creating a stress-free and enriching experience for both cats and their owners.

General duties as Cat Hotel Manager were to oversee the daily operations of our cat hotel. The leveraging a strong background in animal care, exceptional customer service skills, and the ability to lead a team. The role involved managing staff, ensuring the well-being of our feline guests, and maintaining a welcoming environment for pet owners.

Key Responsibilities:
Staff Management: Hire, train, and supervise a team of cat caretakers and support staff. Foster a positive work environment and ensure staff are equipped to provide excellent care.

Cat Care: Oversee the health and well-being of all cats in the hotel. Ensure proper feeding, grooming, and enrichment activities are provided.

Customer Service: Engage with pet owners to provide information about our services, address concerns, and maintain strong relationships. Handle reservations and customer inquiries efficiently.

Facility Management: Ensure the hotel is clean, safe, and well-maintained. Oversee the setup and maintenance of cat accommodations and communal areas.

Record Keeping: Maintain accurate records of guest check-ins, check-outs, health status, and special requirements. Ensure all documentation is up-to-date and complies with local regulations.

Marketing and Promotions: Assist in developing marketing strategies to promote the hotel. Engage with social media and community events to raise awareness.

Problem Solving: Address any issues or emergencies that arise with cats or customers promptly and effectively.

Started as office junior, then worked my way up from general administration to purchasing and on top of that Sales Order Processing.

Ordering most things from office stationery to IT products and also parts required for the workshop repair centre.

Booking in company cars for service and repairs.