Beverley Griffin
Gloucester,Gloucestershire
Summary
Experienced Lead Trainer specialising in Learning and Development within a complex, high-pressure public sector environment. Proven ability to design and deliver impactful training programmes that support organisational priorities and improve performance. Skilled in training needs analysis, stakeholder engagement, and developing learning solutions for diverse audiences, including volunteers. Brings strong experience in coaching, assessment, and supporting recruitment through assessment centres.
Overview
32
32
years of professional experience
Work history
Police Force Control Room Lead Trainer
Gloucestershire Police
Gloucester, Gloucestershire
2022.01 - Current
- Design and deliver training programmes for multiple control room roles, ensuring alignment with organisational priorities
- Conduct training needs analysis to identify skills gaps and develop targeted learning interventions
- Deliver training to a diverse workforce, adapting style to suit different learning needs and experience levels
- Develop and deliver presentations on mental health awareness to Police cadets, supporting wellbeing and early education initiatives
- Manage and deliver assessment centres, ensuring robust selection processes to recruit high-quality candidates
- Support induction and onboarding of new staff, enabling effective transition into operational roles
- Collaborate with stakeholders across Departments to continuously improve training content and delivery
Police Force Control Room Supervisor
Gloucestershire Police
Gloucester, Gloucestershire
2016.04 - 2022.01
- Supervised and coordinated emergency and non-emergency police communications within a high-pressure control room environment, ensuring quick and accurate incident response
- Managed and supported a team of call handlers and dispatch staff, maintaining operational efficiency and adherence to force policies and procedures
- Monitored real-time incidents and provided critical decision making support during high-risk events
- Delivered coaching, training and performance feedback to staff to promote continuous improvement and high service standards
- Liaised with emergency services and partner agencies to coordinate multi-agency responses and information sharing
- Ensured compliance with confidentiality, safeguarding, and data protection regulations at all times
Police Control Room Dispatch/Call Handler
Gloucestershire Police
Gloucester, Gloucestershire
2009.01 - 2016.04
- Handled high volumes of emergency and non-emergency calls in a fast-paced Control Room, remaining calm and professional under pressure
- Assessed incidents accurately and gathered critical information to support effective police response and prioritisation
- Dispatched officers efficiently using command and control systems, ensuring timely attendance at incidents
- Communicated effectively with officers, emergency services and members of the public during ongoing incidents
- Applied risk assessment procedures to identify safeguarding concerns, threats and vulnerable individuals
- Delivered excellent customer service while dealing with distressed, vulnerable or challenging callers
Personnel Administrator
Royal Air Force
Various, Various
1994.02 - 2007.04
- Provided HR administrative support to service personnel, advising on pay, allowances, and general personnel queries
- Acted as a key point of contact for employee relations queries, ensuring accurate and timely resolution
- Supported personnel in a range of roles, including those deployed to specialist and overseas positions
- In final role, assisted staff assigned to complex postings (including Embassy roles), ensuring appropriate administrative and HR support was in place
- Maintained accurate personnel records and ensured compliance with organisational policies and procedures
- Built strong working relationships across departments to support effective service delivery
Education
Level 4 Award - In Education and Training
Skills For Justice
Level 3 Award - In Education and Training
Skills For Justice
BTEC Level 3 Diploma - In Management
Pearson
BTEC Unit Achievement - Principles of Management and Leadership
Pearson
BTEC Unit Achievement - Strategic Business Management and Planning
Pearson
Level 3 Award - In Assessing Competence in the Work Environment
Pearson
Skills
- Learning and development design and delivery
- Training needs analysis
- Facilitation and presentation skills
- Behavioural change and engagement
- Coaching and mentoring
- Induction and onboarding
- Assessment Centre management
- Stakeholder engagement
- Performance improvement
- Working in complex, multi-functional environments
- Volunteer training and development
Affiliations
- Outside of work, I enjoy gardening and snowboarding. Gardening has helped develop my patience, attention to detail, and ability to plan and maintain long-term projects, while snowboarding reflects my enthusiasm for challenges, resilience, and maintaining an active lifestyle.
Timeline
Police Force Control Room Lead Trainer
Gloucestershire Police
2022.01 - Current
Police Force Control Room Supervisor
Gloucestershire Police
2016.04 - 2022.01
Police Control Room Dispatch/Call Handler
Gloucestershire Police
2009.01 - 2016.04
Personnel Administrator
Royal Air Force
1994.02 - 2007.04
Level 4 Award - In Education and Training
Skills For Justice
Level 3 Award - In Education and Training
Skills For Justice
BTEC Level 3 Diploma - In Management
Pearson
BTEC Unit Achievement - Principles of Management and Leadership
Pearson
BTEC Unit Achievement - Strategic Business Management and Planning
Pearson
Level 3 Award - In Assessing Competence in the Work Environment
Pearson