Beverley Dever
Goole,East Riding of Yorkshire
Summary
I have extensive expertise in office management and human resources, demonstrating exceptional skills in efficient communication, ethical conduct, and regulatory compliance. Proficient in Microsoft Office and case management software, with a strong focus on confidentiality maintenance and data protection processes. Adept at managing high-volume case processing, scheduling, and diary management while ensuring meticulous records management and inventory control. Committed to enhancing organisational efficiency as well as outstanding customer service orientation.
I am a people person and am passionate and focused on customer service and product development. Work well under tight deadlines.
I offer a strong foundation in organisational and communication skills with knack for problem-solving. Enjoy lone working and team collaboration. I am knowledgeable about coordinating schedules, managing resources, and have a history of reception duties and understand referral procedures. Stage 3 RSA in both Wordprocessing and Typrewriting
Retired over two years ago at the age of 61 to spend some time with grandchildren but now school age. I would love to return to work as a receptionist. I feel I still have a lot to offer.
Overview
24
24
years of professional experience
1980
1980
years of post-secondary education
Work history
Administrative manager
Doncaster & Bassetlaw NHS Foundation Trust
Doncaster, South Yorkshire
07.2002 - 11.2022
- Managed employee schedules to ensure smooth operations.
- Handled procurement of office supplies avoiding stock shortages or wastage.
- Organised company documents for improved accessibility and compliance.
- Facilitated office meetings to discuss and address team issues.
- Handled customer queries promptly improving overall customer satisfaction.
- Increased office efficiency by streamlining administrative procedures.
- Updated company policies leading to enhanced workplace safety standards.
- Liaised with external vendors negotiating favourable terms of service contracts.
- Undertook project management duties ensuring timely completion within budget constraints.
- Alleviated workload pressures, delegating tasks appropriately amongst staff.
- Ensured data protection compliance with meticulous record keeping.
- Conducted performance reviews, fostering employee development and growth.
- Managed internal communications effectively maintaining transparency across teams.
- Assisted HR with onboarding procedures providing a positive start for new hires.
- Coordinated with other departments for seamless workflow integration.
- Maintained an organised workspace promoting productivity and efficiency.
- Attended meetings and maintained files of notes taken during meetings.
- Coordinated staff schedules, optimising resource allocation and improving operational capacity.
- Managed and resolved employee queries and concerns to create positive workplace culture.
- Streamlined office workflows for enhanced productivity.
- Audited office supplies to minimise waste and control expenditures.
- Led and guided administrative staff, fostering culture of continuous improvement.
- Implemented and enforced robust filing systems for quick, accurate document retrieval.
- Led and managed administrative staff to maintain smooth daily operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Streamlined processes to improve and optimise office operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
Reception Manager
Doncaster & Montagu Hospital NHS Trust
Mexborough, South Yorkshire
08.1998 - 06.2002
- Co-ordinated check-ins and check-outs to ensure smooth operations.
- Built warm rapport with clients/patients and staff through friendly yet professional interaction.
- Provided excellent customer service for follow-up and new patients.
- Ensured timely responses to phone calls and emails, enhancing customer relationship management.
- Kept inventory of office supplies, reducing instances of shortages or excesses across sites.
- Proactively addressed potential issues before they escalated, ensuring patient satisfaction.
- Trained new Recruited and trained reception staff members, ensuring high standards of customer service.
- Managed team of receptionists, enhancing overall service quality over 2 sites, and later over 4 sites
- Handled emergencies adeptly whilst maintaining calm composure.
- Established efficient communication channels with other NHS departments, improving operational flow.
- Maintained clean and organized front desk area, creating a welcoming environment.
- Scheduled employee shifts, guaranteeing service availability.
- Streamlined reception processes for improved patient experience.
- Implemented new booking system for increased efficiency. Implemented use of PAS (Patient Administration System), for Clinical Therapies instead of paper system. Achieving NHS Service Award.
- Following PAS implementation, became PAS trainer for both Admin and Clinical Staff
- Utilised software systems effectively to manage appointment diaries for Clinical Therapies.
- Handled sensitive guest information with utmost confidentiality to ensure data protection compliance.
- Liaised with housekeeping and maintenance departments to maintain hotel standards.
- Trained and supervised staff to deliver world-class customer service.
- Reviewed staff performance by conducting appraisals and setting clear targets and training needs.
- Briefed team on product changes and strategies to boost sales.
- Coached front of house teams in delivering smooth, professional reception services.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Handled customer complaints calmly and professionally to maintain NHS reputation.
- Directed maintenance staff to keep facility and patient/clinical areas at optimum standards.
- Used customer satisfaction survey findings to address improvement areas. (Family and Friends cards)
- Maximized appointment bookings by telephoning patients and optimising diaries for Clinical Therapy Services.
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
- Monitored local accommodation market to guide pricing decision-making.
Education
City & Guilds - Women in Information Technology
Doncaster College
Doncaster 09.1992 - 06.1993
Certificate of Higher Education - School Exams in 1978
Edlington Comprehensive School
DoncasterNVQ Level 3 - Customer Service
NHS
DoncasterSkills
- Maintain confidentiality
- Prioritise workloads
- Microsoft Office proficiency
- Customer service orientation
- Records Management
- Organisation skills
- Confidentiality maintenance
- Data protection compliance
- Team worker
- Policy understanding
Timeline
Administrative manager
Doncaster & Bassetlaw NHS Foundation Trust
07.2002 - 11.2022
Reception Manager
Doncaster & Montagu Hospital NHS Trust
08.1998 - 06.2002
City & Guilds - Women in Information Technology
Doncaster College
09.1992 - 06.1993
Certificate of Higher Education - School Exams in 1978
Edlington Comprehensive School
NVQ Level 3 - Customer Service
NHS
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