Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am friendly, hardworking, have excellent communication skills and dedicated to becoming a dependable and valued team member. Also comfortable working independently on my own initiative in demanding situations using time management skills. Comfortable identifying customer needs and delivering effective solutions to problems, i have the ability to establish and maintain relationships with clients new and existing. Approachable, conscientious individual with history of delivering excellent customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. I have worked in the SERC College Salon Shadika Salon for the last 2 years part time as part of my NVQ Level 3 in General Beauty Therapy and in my NVQ level 3 in Reflexology to gain experience in my field of training. I have completed additional training for first aid, ear piercing and working with an E-file.
Work history
Front House Staff Member
Cafe Brazilia
Bangor, Ards and North Down
05.2015 - 01.2020
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Handled customer requests specific to the menu options including knowledge of allergies ingredients etc
Organised and displays items in a visually appealing manner
Operated register to process payments via cash and cards
Opened and closed store by completing security cleaning and financial checklists
Checked and updated stock and ordered what was needed on regular basis in keeping with business needs
Fully barista trained
Team Leader
Teleperformance UK
Bangor, Ards and North Down
02.2005 - 03.2023
Led performance reviews and tailored employee feedback to facilitate professional development.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Resolved employee relations issues and navigated disciplinary proceedings.
Fostered positive employee relationships through communication, training and coaching.
Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.motivation and coaching
Managed a tea of agents through individual motivation and coaching to reach targets set by the business
Maintained up-to-date data, records and receipts for audits and reconciliation.
Maintained accurate employee records and updates on performance, absence and HR conversations.
Reduced personnel injuries through encouraging safe behaviour in workplace.
Set and monitored weekly targets for operational team to increase product sales and revenue.
Mentored and equipped employees with product knowledge to improve service delivery and sales.
Telesales Agent
Teleperformance UK
Bangor, Ards and North Down
09.2005 - 01.2007
Gathered market intelligence to inform new product development.
Managed business pipelines efficiently, nurturing leads and recording communications.
Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
Improved call metric standards to exceed performance KPI targets.
Trained junior agents on customer service excellence, boosting customer satisfaction rates.
Maintained quality compliance by keeping detailed records of prospects and active client communications.
Completed targeted outbound telephone calls to provide exsisting customers
Attended regular product training to enhance customer advice.
Achieved daily performance targets, aiding department progression towards sales goals.