Summary
Overview
Work history
Education
Skills
Interests
Work availability
Timeline
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Betwell Dzongodza

Stone ,Staffordshire

Summary

Successful sales account manager with over 3 years of experience in sales and management. I commenced my career as a Graduate Management Trainee, overcoming the challenge of not having attended university like other candidates by thriving and working harder to excel in the role. An enthusiastic and outgoing sales professional who enjoys working with people and providing insightful and honest product information to interested consumers. Organized, dependable, and energetic leader with a proven ability to effectively motivate colleagues. Proven track record in financial management, including accounts, invoicing, expenses, cash flow, and bank reconciliation, utilizing Sage software to streamline processes and ensure accuracy. Adept at providing exceptional customer service and cultivating strong relationships with clients. Demonstrated ability to gain insights into business management, contributing to organizational success. Skilled in hospitality and catering, with a focus on serving individuals from diverse backgrounds and maintaining cleanliness in various function rooms. Committed volunteer with a strong sense of community engagement and dedication to making a positive impact.

Overview

6
6
years of professional experience

Work history

Sales account manager

Everyday Loans
Wolverhampton, West Midlands
02.2023 - Current
  • Managed a diverse portfolio of clients in the financial services sector, ensuring compliance with FCA regulations throughout the sales and underwriting processes.
  • Leveraged strong communication skills to establish rapport and trust with clients, resulting in high customer satisfaction and retention rates.
  • Implemented strategic sales initiatives to drive revenue growth and meet quarterly targets, exceeding expectations by 110%.
  • Conducted thorough underwriting assessments to evaluate client eligibility and mitigate risk, contributing to a reduction in FCA Complaints.

Management Trainee

Enterprise Rent a Car
Stoke on Trent, Staffordshire
01.2022 - 03.2023
  • Developed a comprehensive understanding of business operations, including management, finance, operations, sales, and customer service, through hands-on training and experience.
  • Progressed within the company's promote-from-within culture, experiencing various roles and responsibilities to develop a well-rounded skill set.
  • Took on increasing levels of responsibility, including developing new business, maintaining client relationships, and understanding cost control to run a profitable business.
  • Learned effective communication, sales techniques, problem-solving strategies, and conflict management, enabling successful interactions with customers, vendors, and colleagues.
  • Marketed to local business partners, built lasting relationships, and contributed to business growth.
  • Mentored, trained, developed, managed, and promoted staff, demonstrating leadership and management capabilities.
  • Recognized for performance with pay increases and opportunities for continued promotions.

Sales trainee

Royal car sales
Wolverhampton
10.2020 - 01.2022
  • Provided a high level of service within a complex environment, ensuring customer satisfaction and retention.
  • Managed the marketing of vehicles online using various software and social media platforms, effectively reaching target audiences and maximizing sales opportunities.
  • Marketed and sold optional products to enhance the customer experience, increasing revenue and profitability.
  • Shadowed accountant while they utilized Excel and studied for their CIMA certification, gaining valuable insights into financial management and reporting.
  • Prepared vehicles before and after they were sold, ensuring they met quality standards and exceeded customer expectations.
  • Engaged in car sales activities, effectively communicating product features and benefits to potential buyers and closing sales transactions.

Weekend Care taker

Exhall Old School community centre
Wolverhampton, West Midlands
03.2018 - 08.2018
  • Managed accounts, invoicing, expenses, cash flow, bank reconciliation, inventory, multi-currencies, quotes, and bookkeeping using Sage software to support small businesses.
  • Provided customer service during weekend shifts.
  • Gained insights into business management.
  • Demonstrated hospitality and catering skills while serving individuals from diverse backgrounds.
  • Maintained cleanliness in various function rooms.
  • Volunteered for a period of five months.

Education

Level 3 Diploma - Business Management

Online Business school
2021

Motor Vehicle Level 3

Stoke on Trent College
Stoke on Trent
09/2019 - 05/2020

Motor vehicle Level 2

Solihull College & university
Birmingham
09/2018 - 05/2019

Motor vehicle Level 1

Wolverhampton College
Wolverhampton
09/2016 - 05/2017

Wednesfield High School Specialist Engineering Academy
Wolverhampton
09/2011 - 06/2016

Skills

Sales Skills - Demonstrated understanding of B2B & B2C

Communication Skills: Strong verbal and written communication

Relationship Building: Ability to cultivate long-term client relationships

Adaptability: Flexible and quick to learn new products/industries

Ambition and Drive: Success in competitive sales environments

Microsoft Office Suite

Team Collaboration: Experience collaborating with internal teams to support sales efforts

Interests

  • Entrepreneurial experience in retail arbitrage, loving the thrill of the hustle.
  • Living the good life, enjoying fancy holidays, dining out, and hanging out with friends.
  • Always up for an adventure, whether it's hiking in national parks or exploring new places.
  • Practicing Mixed Martial Arts (MMA) to keep fit and unleash some energy.
  • Reading self-help books to keep the mind sharp and always learning.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Sales account manager

Everyday Loans
02.2023 - Current

Management Trainee

Enterprise Rent a Car
01.2022 - 03.2023

Sales trainee

Royal car sales
10.2020 - 01.2022

Weekend Care taker

Exhall Old School community centre
03.2018 - 08.2018

Level 3 Diploma - Business Management

Online Business school

Motor Vehicle Level 3

Stoke on Trent College
09/2019 - 05/2020

Motor vehicle Level 2

Solihull College & university
09/2018 - 05/2019

Motor vehicle Level 1

Wolverhampton College
09/2016 - 05/2017

Wednesfield High School Specialist Engineering Academy
09/2011 - 06/2016
Betwell Dzongodza