Betty Ryfer

Key Responsibilities:

• Developed and implemented stakeholder engagement strategies aligned with MOJ’s digital transformation objectives, improving cross-functional collaboration between justice departments, external agencies, and technical teams.
• Led high-level cross-functional teams across multiple departments, ensuring alignment of priorities and resources to deliver on key strategic initiatives, including national justice projects and digital infrastructure upgrades.
• Designed targeted communication initiatives addressing sensitive issues such as judicial data privacy and system reforms, ensuring consistent messaging aligned with MOJ’s long-term objectives.
• Provided strategic advice and in-depth briefings to technical and legal teams, ensuring stakeholder needs were effectively addressed during high-stakes negotiations and project implementations.
• Drafted and reviewed Statutory Instruments (SIs), playing a pivotal role in shaping the legal framework of MOJ, ensuring that new legislation met all regulatory requirements and aligned with broader government goals.
• Spearheaded change management efforts for the MOJ’s digital infrastructure, utilizing the Prosci ADKAR Model to drive the successful adoption of new systems while mitigating potential risks and operational disruptions.
• Led data-driven planning sessions focused on forecasting resource allocation, staffing requirements, and budget allocations for multi-year projects, optimizing project timelines and reducing inefficiencies.
• Monitored and analyzed key performance indicators (KPIs), operational risks, and stakeholder feedback using interactive dashboards, providing senior leadership with actionable insights that drove performance improvements and strategic adjustments.
• Spearheaded change management for new legal processes and technologies across MOJ and GLD, focusing on legal procedures, tailored training programs, and a specific 95% adoption rate for legal teams.

Executive Support and Management:

• Served as Personal Assistant to two Deputy Directors and the Director of the MOJ, effectively managing their diaries, coordinating complex schedules across multiple legal teams, and ensuring strategic alignment with MOJ’s overall priorities.
• Led the operational management of the legal teams, ensuring that critical meetings, legal case reviews, and engagements were handled efficiently and contributed to broader organizational objectives.
• Took leadership in minute-taking and distributing strategic action plans from executive-level meetings, ensuring senior leaders were informed and aligned on key decisions and next steps.
• Oversaw and coordinated the onboarding and offboarding processes for all staff across MOJ and GLD, ensuring documentation, assets, and compliance with legal and organizational standards, particularly in managing sensitive legal roles.
• Managed HR and legal documentation for all staff in MOJ and GLD, including entries, changes, and auditing of employee files, ensuring compliance with legal regulations and internal policies.
• Provided strategic support to line managers and legal teams across MOJ and GLD in performance management, guiding them through complex legal requirements and ensuring alignment with both organizational and regulatory objectives.

Strategic Workforce Planning and Business Management:

• Developed and led strategic workforce planning initiatives that aligned staffing resources with MOJ’s long-term business objectives, ensuring scalability and operational efficiency across multiple projects and departments.
• Worked closely with executive leadership, including HR, finance, and operations, to forecast workforce needs, using predictive analytics and scenario planning to ensure the organization could meet future staffing demands.
• Spearheaded workforce optimization efforts, improving resource allocation and reducing inefficiencies while maintaining high staff engagement and satisfaction levels.
• Managed relationships with external staffing agencies and senior internal stakeholders to ensure the acquisition and deployment of top-tier talent aligned with the organization’s growth objectives.
• Implemented real-time reporting systems that provided senior leadership with timely and accurate workforce performance data, enabling more informed decision-making and improved resource management.
• Produced and analyzed HR and legal compliance reports for senior leadership within MOJ and GLD, offering insights into workforce performance, staffing needs, and legal compliance, driving data-driven decisions.
• Collaborated closely with legal teams within GLD to ensure compliance with statutory and regulatory frameworks, providing critical support in the drafting and review of legal documents, including Statutory Instruments (SIs), and ensuring alignment with organizational policies.

Key Achievements:

• Led a million-dollar software upgrade of the Common Platform, streamlining communication between courts, legal professionals, and the public, completing the project under budget and ahead of schedule.
• Improved stakeholder satisfaction by 20% through targeted communication strategies and data-backed insights that tailored engagement efforts to the specific needs of judicial and government partners.
• Increased operational efficiency by 25% by implementing new project workflows and automated data tracking systems, significantly reducing manual administrative tasks.
• Directed workforce forecasting efforts, using predictive analytics to position the organization for current and future staffing demands, enhancing resource planning by 20%.
• Played a key role in strategic decision-making, advising senior leaders on workforce trends, potential risks, and strategic opportunities to optimize performance and meet long-term organizational goals.
• Drove cross-functional collaboration, coordinating efforts between legal, technical, and operational teams to deliver MOJ’s most critical projects and initiatives successfully.

Key Responsibilities:

• Managed complex stakeholder relationships, coordinating between caseworkers, legal teams, and external partners to ensure transparent communication on detainee cases, fostering collaboration and expediting decisions related to removals and legal proceedings.
• Drove organizational change by refining detention engagement protocols and leading initiatives aligned with evolving Home Office guidelines, enhancing the interaction between detainees and key stakeholders, and improving overall procedural compliance and efficiency.
• Managed the Rwanda scheme, ensuring legal compliance and coordinating the release of residents while overseeing the completion of necessary paperwork to avoid any legal complications.
• Directed the implementation of NRM (National Referral Mechanism) processes, ensuring effective identification and support for potential trafficking victims while maintaining strong coordination with stakeholders.
• Oversaw the execution of change management initiatives, utilizing structured methodologies to integrate new immigration policies, such as the Rwanda scheme and NRM, with minimal disruption to operational workflows.
• Devised and executed a comprehensive stakeholder engagement framework for national immigration projects, ensuring that all interactions aligned with Home Office objectives and maintained consistency across all departments.
• Crafted and deployed targeted communication strategies to address stakeholder concerns, ensuring coherent messaging and alignment with Home Office policies, especially in managing sensitive immigration-related matters.
• Fostered relationships with local representatives, NGOs, and government bodies, ensuring mutual understanding of policy impacts and collaboration on immigration projects.
• Evaluated and managed threat and risk assessments associated with high-profile immigration schemes, prioritizing risks and overseeing the effective execution of response strategies.
• Enhanced stakeholder communication by preparing detailed briefing papers and reports for senior leadership, ensuring that key performance indicators and risk assessments were monitored and acted upon promptly.
• Reviewed contractor performance and processed payment applications, ensuring adherence to Home Office standards and negotiating favourable resolutions in any contractual disputes.
• Provided strategic insights to cross-functional teams on legal compliance and stakeholder expectations, ensuring smooth coordination for key stakeholder meetings and legal negotiations.
• Oversaw the administration of high-risk residents in Immigration Removal Centres (IRCs), managing complex case portfolios and ensuring residents' cases were accurately documented, compliant with Home Office protocols, and aligned with removal or release timelines.
• Directed engagement with detainees, providing legal case updates, facilitating assessments related to Modern Slavery and asylum claims, and ensuring that all interactions were recorded and escalated appropriately to caseworkers, improving case resolution efficiency.

Key Achievements:

• Transformed operational efficiency by implementing a change management strategy tailored to the Rwanda scheme, resulting in a 25% improvement in the processing of legal documentation and the smooth transition of operations.
• Optimized key performance metrics by 20% by designing a structured stakeholder engagement system, leading to more effective collaboration between internal teams and external partners.
• Cultivated stronger relationships with stakeholders, including government officials and NGOs, by creating a robust stakeholder management framework that ensured continuous communication and strategic alignment with Home Office goals.
• Ensured the smooth and legally compliant release of residents in the Rwanda scheme, preventing potential legal repercussions through diligent management of documentation.
• Improved the efficiency of the NRM processes, ensuring that trafficking victims received timely support and enhancing collaboration between departments to streamline case handling.
• Revised policies and procedures, resulting in a 25% increase in overall operational efficiency, and secured sustainable engagement through effective stakeholder management.
• Mitigated stakeholder risks by proactively addressing concerns and ensuring continuous engagement, resulting in smoother policy implementation and improved alignment with business objectives.

Key Responsibilities:

• Managed complex contract negotiations for corporate insurance and pension schemes, ensuring compliance with legal and regulatory frameworks while aligning with JLL's Project and Development Services (PDS) and Work Dynamics initiatives.
• Provided legal support on insurance and pension contracts, including drafting, reviewing, and amending agreements in line with industry best practices while incorporating insights from JLL’s Work Dynamics strategy to optimize client service delivery.
• Collaborated with internal teams across PDS and Work Dynamics, ensuring that all contracts for corporate pensions and insurance complied with legal requirements while supporting business growth and operational objectives.
• Monitored contract performance and vendor relationships, providing strategic legal counsel to mitigate risks and resolve disputes, ensuring seamless contract execution and compliance.
• Oversaw compliance reviews for pension and insurance agreements, ensuring alignment with industry regulations and financial standards across high-value contracts.
• Developed and maintained strong relationships with external legal teams, insurance providers, and corporate stakeholders, ensuring smooth transitions during contract renewals and negotiations.
• Advised on risk management strategies, ensuring that contracts minimized exposure and protected JLL’s interests in evolving insurance and pension regulations.

Key Achievements:

• Successfully negotiated high-value pension and insurance contracts, reducing potential risks and ensuring compliance with evolving legal standards for JLL and its clients in collaboration with PDS and Work Dynamics.
• Reduced operational inefficiencies by 15% through improved contract management processes and alignment with Work Dynamics strategies, enhancing vendor relationships and service delivery.
• Mitigated contract-related risks through proactive legal assessments, ensuring JLL’s alignment with industry regulations and financial objectives across multiple high-value insurance contracts.

Key Responsibilities:

• Managed key enterprise accounts, including strategic clients in the tech and financial sectors, ensuring high levels of client satisfaction and driving a 15% increase in business growth.
• Conducted detailed financial reviews of accounts, ensuring that revenue targets were met while providing strategic insights to internal teams and clients on optimising IT solutions to achieve better business outcomes.
• Built and maintained relationships with key stakeholders, both internal and external, securing support for IT infrastructure and cloud transformation projects by tailoring solutions to each client’s specific needs.
• Developed comprehensive communication plans for stakeholders during key service rollouts, leveraging channels such as email updates, client meetings, and reports to keep all parties engaged and informed throughout the change process.
• Provided hands-on training to sales teams and account managers, helping them adapt to new sales processes and digital tools implemented during organizational transformations.
• Identified risks and develop mitigation strategies to address any potential resistance to change, ensuring minimal disruption to client operations during new service rollouts.
• Collaborated with cross-functional teams, including IT and cybersecurity divisions, to align solutions with client needs, ensuring successful project delivery and service execution.

Key Achievements:

• Improved change management and stakeholder engagement by implementing a structured communication plan, which increased client satisfaction and project success rates.
• Streamlined account management processes, leading to more efficient handling of high-value accounts and reducing the time taken to resolve client issues by 20%.
• Successfully managed digital transformation projects for key clients, aligning IT infrastructure upgrades with client business objectives, resulting in improved client satisfaction and long-term contracts.

Key Responsibilities:

• Designed and implemented office procedures, streamlining operations and reducing process times by 30%, improving project efficiency with clients like MOJ.
• Managed change initiatives using Prosci ADKAR model, leading successful adoption of new strategies for prison construction projects, aligning with competitive bids and client requirements.
• Drafted comprehensive bidding documents, including tender letters, invitations to tender, and construction waste management plans for MOJ and other major clients. Prepared and finalized critical documents such as notice of adjudication and project summaries.
• Oversaw contract management process, ensuring compliance with NEC contract suites, construction contract checklists, and stakeholder expectations on high-profile projects such as Chicklands Kitchens.
• Ledthe branding initiative, including logo redesign, website restructuring, and coordination with developers to enhance user experience, aligning with company’s new identity and growth strategy.
• Trained staff on revamped procedures and business processes, conducting workshops and hands-on training sessions to ensure smooth transitions and improve project compliance.
• Developed and executed communication plans to engage stakeholders throughout change initiatives, utilizing multiple channels such as newsletters, emails, and meetings to ensure clear and consistent messaging.
• Sourced and negotiated with vendors for services and office supplies, achieving cost savings while maintaining quality and reliability in services provided for major projects.
• Managed Supply Contracts for procuring materials such as bathroom fixtures for prison construction projects, ensuring timely delivery and compliance with NEC contract standards to meet project deadlines.
• Established long-term supplier relationships through NEC Framework Contracts, securing reliable sources of construction materials for ongoing projects, reducing procurement risks, and ensuring continuous supply for high-profile projects like Chicklands Kitchens.

Key Achievements:

• Reduced process times by 30%, significantly improving MOJ contracts' operational efficiency and delivery times.
• Successfully managed change initiatives using Prosci ADKAR model, leading to adopting new strategies that won bids for major prison construction projects.
• Led the rebranding initiative, improving brand cohesion and website functionality, which enhanced stakeholder perception and client engagement.
• Secured cost savings through effective vendor negotiations, improving service quality and maintaining strong relationships for long-term partnerships.
• Drafted and finalized critical contracts for the MOJ, ensuring all project documentation adhered to legal standards and construction industry regulations, particularly for the Chicklands Kitchens project.
• Oversaw the application of NEC contract suites, including Engineering and Construction Contracts (ECC), ensuring that all project deliverables, such as the Chicklands Kitchens project, adhered to legal and financial standards.
• Utilized NEC suite-specific software tools to manage contract administration and streamline compliance monitoring, optimizing project timelines and ensuring precise communication with stakeholders across major construction initiatives.

Key Responsibilities:

• Implemented new court policies, ensuring alignment with strategic judicial goals and existing legal processes, enhancing overall court efficiency.
• Drafted and revised court policy documentation, including briefing papers and procedural updates, ensuring clarity and compliance with judicial standards.
• Liaised with judges, lawyers, and internal court staff, communicating policy changes and procedural updates to ensure all stakeholders were informed and aligned with operational goals.
• Facilitated staff training on new court technologies and updated procedures, ensuring a smooth transition and minimizing disruption to court operations.
• Monitored and reported on implementing new policies, using key metrics to track progress and identify areas for further refinement.

Key Achievements:

• Successfully aligned new policies with strategic court goals, improving court performance, compliance with legal standards, and overall case management.
• Developed comprehensive court documentation, improving the decision-making process for judges and senior legal staff.
• Trained staff on new technologies, such as digital case management systems, significantly reducing the learning curve and operational delays.
• Established an ongoing feedback loop, allowing for continuous process improvement in policy implementation and enhancing overall court functionality.

Key Responsibilities:

• Assessed visa and immigration applications per UK Immigration Rules, ensuring decisions were made accurately and within agreed timescales while contributing to strategic objectives for improving immigration processing efficiency.
• Collaborated with internal teams and external stakeholders, including immigration officials, caseworkers, and legal representatives, to ensure accurate and timely communication of decisions and the alignment of case handling with Home Office policies.
• Contributed to strategic planning by identifying trends in visa application processing, providing insights for policy updates, and improving operational procedures for greater efficiency.
• Maintained up-to-date knowledge of immigration policies and procedures, ensuring strategic alignment with Home Office goals, and assisted in implementing new guidelines and policies.
• Managed case records using visa management databases, ensuring data integrity and secure handling of sensitive information in compliance with data protection regulations.

Key Achievements:

• Enhanced stakeholder communication by implementing structured communication strategies, reducing response times and improving satisfaction for internal and external stakeholders.
• Improved policy alignment and compliance, ensuring that all visa decisions were made per Home Office guidelines, contributing to a 98% case resolution rate.
• Developed training materials and supported strategic initiatives, improving the team's consistency and quality of decision-making.

Key Responsibilities:

• Acted as the primary contact point for internal and external stakeholders, resolving escalated queries and ensuring smooth communication and operations, contributing to improved stakeholder satisfaction and operational efficiency.
• Collaborated with stakeholders, including Home Office officials, internal teams, and external partners, to support strategic objectives and align immigration processes with best practices and regulatory requirements.
• Examined visa applications and supporting documents, ensuring compliance with Home Office immigration policies and verifying eligibility before granting licenses with appropriate conditions.
• Maintained up-to-date and accurate records for audit purposes, ensuring transparency and data integrity throughout the visa application process and contributing to operational accountability.
• Documented application processes meticulously, in line with reporting and regulatory standards, ensuring clear and accessible records for audit, review, and compliance purposes.
• Performed critical administrative tasks, including processing high volumes of visa applications and supporting documentation, ensuring efficiency and adherence to strict timelines.
• Verified the authenticity of passports and supporting documents, ensuring the integrity of the visa application process while maintaining compliance with immigration regulations.
• Provided effective customer care to internal and external clients, ensuring clear communication and addressing concerns promptly in line with best practices.
• Developed knowledge of immigration policies and security protocols, ensuring all work was completed in line with Home Office standards and industry regulations.

Key Achievements:

• Successfully resolved escalated queries, streamlining communication and improving customer satisfaction by ensuring timely responses and issue resolution.
• Ensured compliance with regulatory standards by thoroughly examining visa applications and supporting documents, enhancing the accuracy of decision-making and license issuance.
• Improved audit readiness by maintaining precise, up-to-date records that enhanced operational transparency and accountability.
• Fostered positive stakeholder relationships by engaging effectively with individuals from diverse backgrounds, demonstrating intercultural communication skills, and building client trust.

Key Responsibilities:

• Followed Internal Operating Procedures (IOPs) specific to each client, ensuring compliance and accuracy in daily tasks and legal document management.
• Ensured data accuracy by implementing quality control measures, reducing the risk of errors, claims, and penalties.
• Organized meetings between solicitors and clients, and drafted high-quality legal correspondence on partners' behalf, ensuring professional communication.
• Proofread and revised legal documents daily, optimizing formatting, punctuation, and consistency in accordance with legal standards.

Key Achievements:

• Successfully managed case-related information using a case management system, ensuring timely case handling and meeting court deadlines.
  
  

Key Responsibilities:

• Drafted case briefs and synopses of depositions, contracts, and testimony, providing crucial support for legal proceedings and effective case management.
• Conducted in-depth research, gathering and verifying critical case intelligence through statistical and documentary analysis to support legal strategies.
• Produced and filed legal documents, including appeals, motions, and petitions, ensuring compliance with legal standards and deadlines.
• Managed and maintained an updated case record system, ensuring accurate organization and retrieval of legal documents for ongoing cases.
• Handled professional communication, answering phone calls, taking messages, and redirecting calls to appropriate departments to maintain smooth operations.
• Maintained contact inventories, organizing and updating important contact details to support efficient case management and communication.
• Coordinated multiple agendas and provided timely reminders to ensure adherence to deadlines and the smooth scheduling of meetings.

Key Achievements:

• Successfully supported multiple change initiatives, ensuring smooth transitions and adopting new legal and administrative processes within the firm.
• Enhanced communication strategies with internal and external stakeholders, improving engagement and understanding while implementing change initiatives.
• Provided valuable feedback on process changes, identifying risks and opportunities for improvement that contributed to more efficient case management and legal workflows.

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Key Responsibilities:

• Led HR inquiries and escalations, serving as a key contact for internal teams and external partners, ensuring timely resolution of complex HR and workforce issues in alignment with Vistex's corporate goals and operational needs.
• Managed employee records and compliance processes across global offices, ensuring data integrity and adherence to international labour laws and internal Vistex policies.
• Streamlined HR operations by developing new procedures for employee onboarding, payroll, and leave management, integrating them with Vistex's data-driven platforms to enhance efficiency and transparency.
• Collaborated with senior leadership to implement workforce planning strategies that supported business growth and organizational scalability, particularly in the deployment of global staffing resources.
• Facilitated training and development programs, equipping teams with the skills and knowledge necessary to effectively manage employee benefits, compensation programs, and incentive structures, aligned with Vistex’s focus on revenue-driving programs like pricing and trade incentives.
• Partnered with IT and finance departments to optimize payroll and HRIS systems, ensuring seamless data integration and operational continuity across global Vistex offices.

Key Achievements:

• Improved operational efficiency by 20%, reducing administrative overhead by automating HR processes and enhancing data integration with Vistex’s cloud platforms.
• Led successful HR initiatives aligned with Vistex’s focus on incentive management and employee retention, contributing to a 15% increase in staff engagement through improved employee benefits offerings.
• Enhanced compliance and data management, reducing audit discrepancies by 25% by developing more accurate and compliant HR record-keeping systems.
• Implemented global employee training initiatives, ensuring consistent adherence to Vistex’s operational standards and enhancing workforce performance.

Key Responsibilities:

• Led strategic workforce planning initiatives, aligning staffing resources with long-term business objectives and ensuring efficient resource allocation across multiple projects and departments.
• Provided data-driven insights to senior leadership, analyzing key workforce metrics such as workforce utilization, productivity, and attrition rates, which informed decisions on resource allocation and workforce management.
• Spearheaded the integration of advanced workforce planning systems, overseeing the seamless adoption of new technologies and training senior leaders to enhance decision-making capabilities.
• Collaborated with cross-functional teams, including HR, operations, and finance, to anticipate future workforce needs and develop proactive staffing strategies aligned with organizational growth goals.
• Refined workforce planning models regularly, optimizing performance, reducing risks related to staff fatigue, and ensuring compliance with labour regulations and internal policies.
• Led workforce optimization efforts, improving resource allocation efficiency, minimizing operational inefficiencies, and maintaining high staff satisfaction and engagement levels.
• Developed real-time reporting systems, providing senior management with timely workforce performance data to inform strategic decisions and improve resource management.
• Directed workforce forecasting efforts, using predictive analytics to ensure the organization was well-positioned to meet current and future staffing demands.
• Managed relationships with external staffing agencies and senior stakeholders, ensuring effective talent acquisition and deployment aligned with business priorities.
• Advised senior leadership on workforce trends, potential risks, and strategic opportunities for optimizing human capital to support long-term business objectives.

Key Achievements:

• Increased operational efficiency by 20% through optimized workforce planning and resource allocation.
• Reduced staff attrition by 15% by implementing targeted strategies to improve employee satisfaction and engagement.
• Enhanced decision-making capabilities of senior leadership by integrating real-time workforce performance data and predictive analytics into strategic planning processes.
• Improved resource allocation across departments, reducing project bottlenecks and improving on-time delivery rates by 10%.