Betty Dankwah
Birmingham,UK
Summary
Proven track record in enhancing customer satisfaction and maintaining high standards of cleanliness, as demonstrated at Priority Orient Investment Ltd. Skilled in relationship building and adept at adhering to safety and cleanliness standards, I excel in fast-paced environments, ensuring both customer and employer needs are surpassed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Shop Assistant Duties:
Priority Orient Investment Ltd
01.2010 - 05.2024
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Office Cleaner
KPMG
01.2007 - 12.2009
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitized office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintained high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe work environment.
- Emptied trashcans and transported waste to collection areas.
Domestic Cleaner
Queen Elizabeth Hospital Birmingham
12.2008 - 08.2009
- Sweeping, washing, dusting, mopping, vacuuming, scrubbing, and sanitizing all areas and surfaces.
- Making beds, and ironing and folding laundry.
- Cleaning walls and baseboards, removing cobwebs from corners.
- Washing dishes and putting them away after cleaning up the kitchen.
- Discarding garbage, replenishing bathroom supplies, removing stains and mold, and shoveling snow.
- Ensuring all rooms are cared for and inspected according to standards.
- Protecting equipment and making sure there are no inadequacies.
- Notifying superiors on any damages, deficits and disturbances.
- Dealing with reasonable complaints/requests with professionalism and patience.
Domestic Assistant
Lancaster House At City Centre
09.2006 - 12.2007
- Cleaning rooms, hallways, restrooms, and other spaces
- Disposing of waste and following hygiene standards
- Washing and doing laundry
- Changing linens and making beds
- Performing basic repairs and maintenance
- Checking stock levels and replenishing supplies
- Preparing and serving meals and snacks
Domestic Assistant
VICTOR YATS CARE HOME - Ladywood
01.2004 - 12.2005
- Preparing client meals and snacks and feeding or supervising eating and drinking.
- Cleaning home, washing clothes and linens, shopping and other domestic duties as needed
- Cleaning rooms, hallways, restrooms, and other spaces
- Disposing of waste and following hygiene standards
- Washing and doing laundry
- Changing linens and making beds
- Checking stock levels and replenishing supplies
- Preparing and serving meals and snacks
Domestic Assistant
Ladywood, ISSIS DAY CENTER -Handsworth ,
12.2002 - 12.2003
- Verified cleanliness and organization of storage areas and carts.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
-
Domestic Assistant
LITTLETON HOUSE Northfield, BEACHES CARE HOME
02.2001 - 11.2002
- Maintained a clean and organized living environment for clients, promoting health and wellbeing.
- Assisted clients with daily tasks such as laundry, meal preparation, and cleaning to improve their quality of life.
- Collaborated with other domestic staff members to maintain a well-functioning team dynamic within the household setting.
- Established strong relationships with clients through clear communication, understanding their needs and preferences.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
GED -
Nifa Secondary School
Ghana- Adukrom08.1986
High School Diploma -
Demonstration
Ghana-Akropong08.1983
Skills
- Relationship Building
- Building rapport
- Friendly and Helpful
- Honest and Dependable
- Customer Assistance
- Adaptable and Flexible
- Customer Service
- Flexible Hours
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
Timeline
Shop Assistant Duties:
Priority Orient Investment Ltd
01.2010 - 05.2024
Domestic Cleaner
Queen Elizabeth Hospital Birmingham
12.2008 - 08.2009
Office Cleaner
KPMG
01.2007 - 12.2009
Domestic Assistant
Lancaster House At City Centre
09.2006 - 12.2007
Domestic Assistant
VICTOR YATS CARE HOME - Ladywood
01.2004 - 12.2005
Domestic Assistant
Ladywood, ISSIS DAY CENTER -Handsworth ,
12.2002 - 12.2003
Domestic Assistant
LITTLETON HOUSE Northfield, BEACHES CARE HOME
02.2001 - 11.2002
GED -
Nifa Secondary School
High School Diploma -
Demonstration
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