Oshvy Belleza
Taguig,Manila
Summary
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer service Representative
Foundever
Pioneer , Manila
03.2024 - Current
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Provided top-notch support for increased customer satisfaction.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Customer service Representative
Teleperformance
Mckinley West , Manila
01.2023 - 06.2023
- Facilitated customer loyalty programmes to enhance customer retention.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Provided top-notch support for increased customer satisfaction.
Education
Bachelor of Science - Marketing
Jose Rizal University
80 Shaw Blvd, Mandaluyong, 1552 Metro Manila 08/2021 - 01/2024
Skills
- Customer service excellence
- Ability to work accurately and is meticulous
- Capable of grasping new concepts quickly
- Accurate and precise in all projects and assignments
- Analytical and problem-solver
Languages
English
Advanced
Spanish
Elementary
Affiliations
- physically active; likes to play basketball
- knows how to play instruments and sing
Certification
top 1 agent with basis point of 119.64% in multi skill LOB
(Line of Business)
Timeline
Customer service Representative
Foundever
03.2024 - Current
Customer service Representative
Teleperformance
01.2023 - 06.2023
Bachelor of Science - Marketing
Jose Rizal University
08/2021 - 01/2024
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