Betina Fernández Mattio

• Utilised multilingual skills to communicate efficiently with international passengers, enhancing their overall flying experience.
• Facilitated smooth boarding and disembarking processes, maintaining punctuality and orderliness.
• Adhered strictly to airline regulations and guidelines, ensuring compliance during job performance.
• Ensured passenger comfort through efficient meal and drink services.
• Maintained a clean cabin environment to ensure passenger comfort during the flight journey.
• Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
• Answered passengers' questions and efficiently provided solutions to issues arising during flights.
• Offered personalised attention to premium-class passengers, ensuring their satisfaction throughout the journey.
• Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
• Facilitated communications between the flight deck and cabin crew prior to and during flights, promoting smooth operations.

Be part of each month meeting to choose subjects of each number.
Propose ideas for articles. Research, interviews and write articles.
Promote the magazine on different places and contacts that could be
interesting to know the magazine.

• Write, edit and produce stories for multiple platforms, including Internet and digital channels, maximising visibility.
• Perform research and checked facts, maintaining high standard of journalistic integrity.
• Organise material, determine area of emphasis, and write stories according to prescribed editorial style and format standards.
• Evaluated and followed up on news leads and tips, developing key story ideas.
• Created compelling pieces for online publication, coordinating images and layout for optimised presentation.
• Built and maintained network of contacts to source and verify stories.
• Organised material, determined area of emphasis and wrote stories according to prescribed editorial style and format standards.
• Produced knowledgeable editorials and commentaries on topics of interest.

Work with Human Resources Department of each company, providing our know-how and make each international assignment easy, fast and effective.

Optimize the costs derived from expatriation. Control all process since the company inform list of employees and families who will be transfer to or from Spain to other country (looking for house, schools, documents, driving license, etc), until moment families are installed in their new house.

Professionally handled queries in person, by phone or email, fully encompassing brand values and following company guidelines.

Supplies information to people who are visiting Madrid. Make suggestions on tours, travel routes, accommodations and local attractions.

Provide literature and information on local, interstate and international tours and places of interest. Maintain literature and brochure stocks. Sell souvenirs and others merchandises.

• Provided friendly, engaging and professional retail customer service to 100+ clients per day.
• Interacted and engaged with customers, providing guidance and expert advice to influence purchase decision.
• Stocked, replenished and organised shelves to ensure consistent levels of product availability.

Information, recommendation and sales show's tickets for Flamenco Shows.

• Used outstanding product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
• Maintained currency on industry trends and developments, strengthening product and service knowledge.
• Fostered positive relationships with customers, expanding customer bases and enhancing loyalty. Result: customers recommend the show to new customers who visit the place to buy with us.

• Assisting customers to have the best experience with delicatessen products.
• Managed over 70 customers per day. High seasons more that 150 customers per day.
• Met incoming customers and provided immediate assistance, tailoring care to suit personalised requirements.
• Developed and executed sales promotions, increasing store revenue through targeted campaigns.
• Increased purchase totals by recommending additional items, consistently exceeding personal sales targets.

Sales tours's tickets to visit Madrid and emblematic Spain's cities.

Alternatives places to learn secrets of each city routes. Tourist information.

Souvenirs and merchandising from Madrid. Stock control.

• Provided friendly, engaging and professional retail customer service to +150 clients per day.
• Interacted and engaged with customers, providing guidance and expert advice to influence purchase decision.
• Stocked, replenished and organised shelves to ensure consistent levels of product availability.
• Continuously improved product knowledge through information and feedback from customers to maintain highest levels of service quality.

Welcome Guests. Check in and check out.

Deal with booking, completing procedures when guests arrive and leave.

Preparing bills, back-office work.

• Manned incoming telephone calls, handling general enquiries and requests or redirecting callers to relevant departments where necessary.
• Maintained a clean and tidy reception area, ensuring consistently positive customer first impressions.
• Greeted customers warmly, aiming to provide a positive and smooth check-in experience.
• Carried out effective and efficient data administration, maintaining accurate records for future reference, in line with data protection regulations.
• Handled customer payments safely and securely, processing in line with financial policies.
• Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
• Provided a warm welcome to guests, informing them of restaurants and tours offers and events for elevated customer experiences.
• Managed customer check out processes with exceptional levels of care, maximising customer loyalty.

Customer Services. Back Office work. Contacts with banks of different countries.

Handle customers inquiries both telephonically and by email.

Research required information Manage and resolve customer complaints. Provide customers with products and service information.

• Handled high call volumes, working accurately and efficiently for optimum productivity and profitability.
• Built strong customer rapport through effective questioning, converting 80% of inbound calls into new business.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.

Welcome guests, check in and check out.

Deal with booking completing procedures when guests arrive and leave the apart. Deal guest requests, provide prompt and professional

service to meet guest needs and ensure guest satisfaction.

Help desk. Incident management by type of contract (Bronze, silver, gold or platinum)

Transfer to the appropriate department. Handle each case follow the procedure as appropriate

• Handled high calls volume, working accurately and efficiently for optimum productivity and profitability.
• Provided consistent service across three platforms by channelling brand values throughout customer interactions.
• Maintained 95 % service satisfaction, providing accurate and knowledgeable response to customer questions on service's request and storage products.

Correspondent in Spain of on-line Magazine edited in Argentina.

Developed different articles monthly for the magazine. Research, interviews and write articles.

• Consulted with editors to shape story and eliminate any errors.
• Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
• Used Microsoft Word, Google Docs and SharePoint to store and share created documents.
• Coordinated with marketing and design teams to illustrate articles and develop graphics.

Copy writer of Spanish magazine created by Koldo Royo.

• Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
• Collaborated with team of writers and content marketing strategists to create copy promoting clients' SEO, sales and thought-leadership goals.
• Formatted articles, blogs and webpage with HTML, photos and infographics.

Welcome spectators. Checking tickets, showing their seats, sell programs,

Help with bar during the interval, dealing with any problems or complaints.

Selling merchandising store, re-stocking merchandising store

• Adhered to and promoted company policies and procedures, maintaining health, safety and security compliance.
• Provided primary support to internal and external customers, meeting demands of fast-paced call centre environments.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Completed regular customer service education and training programmes for ongoing professional development.

Correspondent in Spain of a Gastronomy's Magazine published in Argentina.

Research, interviews and write articles. Coverage Gastronomy's events

(Alimentaria, Salón de Gourmets and others)

• Consulted with editors to shape story and eliminate any errors.
• Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
• Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.

I developed different jobs.

1st. Events: Organization of film previews for members of ISC, with various cinema distributors and other related events

2nd Editor-in-Chief: Communication and broadcasting of the company's different activities and programs by means of graphic media, radio, and television.

3rd Editor: Marcopolo Magazine. Music and Cinema Section.

New albums launches and film premieres.

• Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
• Worked closely with clients and sponsors of the Magazine Marcopolo to design effective promotions to meet customer needs and exceed sales goals.
• Updated team protocols to streamline marketing procedures and optimise promotion releases.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
• Planned large-scale events such as trade shows, conferences, and meetings.
• Selected and ordered décor and event materials.
• Managed event logistics and operations.
• Solicited feedback from clients to assess event success and uncover opportunities for improvement.

Journalist, writing articles including coverage and reporting of police incidents and investigations, such as accidents, homicides an other categories.

- Research of news, obtained from different sources and then write special reports.

- coverage of accidents, murders and suicides that have occurred and then write the news.

- Press conference coverage.

Call Centre Agent.

Inbound Card holds members and Establishments. Back office and Task force was necessary. Deliver customer care by responding to question concerning customer account.

Resolve all customer queries and follow established problem ticket recording procedures as appropriate

• Expertly managed quality communication, customer support and product representation for numerous clients.
• Answered customer telephone calls promptly, improving on-hold wait times and enhancing customer satisfaction scores.
• Monitored customer calls and communications to ensure exceptional quality standards.(Total Quality Management)
• Provided primary support to internal and external customers, meeting demands of fast-paced call centre environments.
• Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Answered high-volume inbound calls, handling generic enquiries and transferring customers to designated departments.

Marketing and Accounting Secretary

Assistance to the marketing manager during presentations to the company's prospects or clients. Coordination and monitoring for each campaign for graphic media, television and radio.

• Set travel arrangements and gathered documents for management and executive staff meetings and trips.
• Received, routed and filed student paperwork for registrations and withdrawals.
• Drafted and corrected professional business letters, internal memoranda and less formal email communication.
• Met incoming customers and provided friendly, knowledgeable assistance.