BETHLEHEM PETROS

• Organising incoming and outgoing mail based on predefined criteria such as size, weight, destination, or type of service.
• Operating mail sorting machines and other equipment's to efficiently categorise and direct mail to appropriate locations.
• In cases where automated sorting is not possible, manually sorting mail into designated bins and trays.
• Checking mail for proper labelling and addressing, ensuring that it meets postal regulations and standards.
• Handling special mail or sensitive documents appropriately.
• Adhering to safety protocols and maintain service integrity.
• Executed mail-handling tasks reliably to improve quality of service and achieve high customer satisfaction.
• Kept work area clean and tidy, promoting safe working environment.
• Completed sorting and delivery tasks in line with target timeframes.
• Improved efficiency and productivity by acquiring new skills.

• Conducting COVID-19 tests for over 300 patients per day.
• Assist with orderly processing of tests and remind attendees about health and hygiene measures including quarantine guidelines.
• Communicating with individuals being tested, explaining testing process and addressing any concerns.
• Wearing appropriate PPE, collect and dispose of clinical waste in accordance with procedures.
• Properly labelling and handling samples to ensure accurate tracking and processing.
• To comply with all working procedures in respect of health and safety, data protection and safeguarding.
• To demonstrate positive personal and professional behaviour and to handle all personal data in confidential and secure manner.
• Assisted in training new operatives to help integrate into team.
• Excelled in multi-tasking for improved productivity.

• Guest Check-In and Check-Out: Welcoming guests upon arrival, checking them in, and providing them with room keys. Handling check-out process,
• Guest Check-In and Check-Out: Welcoming guests upon arrival, checking them in, and providing them with room keys. Handling check-out process, including billing and payment processing.
• Reservations Management: Taking and managing reservations over phone, online, or in person. Updating booking system with current availability and rates. Managed over 50 customer calls per day, ensuring each inquiry was addressed and promptly and effectively.
• Providing Information: Offering guests information about hotel’s amenities, services, and local attractions.
• Handling and Addressing guest inquiries and requests, such as room service, housekeeping, or maintenance issues, and ensuring requests are resolved promptly.
• Processed payments accurately, guaranteeing smooth transactions for guests.
• Keeping accurate records of guest information, reservations, and financial transactions. Ensuring that all data is entered correctly into hotel management system.
• Assisting with Complaints or concerns in professional manner, seeking to resolve issues to ensure guest satisfaction.
• Coordinating and, Communicating with housekeeping, maintenance, and other departments to ensure that guest needs are met and hotel operates smoothly.
• Ensuring Security: Monitoring hotel lobby and surrounding areas to ensure guest safety and security, as well as adherence to hotel policies.
• Organised guest transport to support smooth airport transfers.
• Provided local attraction and event information for enhanced hotel stays.

• Providing excellent service to customers, understanding their needs, and helping them find right products or services.
• Staying informed about products or services being offered, including features, benefits, and pricing, to effectively communicate with customers.
• Meeting or exceeding sales targets and goals set by management, contributing to overall success of sales team.
• Assisting in maintaining inventory levels by monitoring stock and reporting any discrepancies or shortages.
• Processing sales transactions accurately, including cash handling, credit card processing, and managing returns or exchanges.
• Informing customers about current promotions, discounts, and new products, and encouraging them to take advantage of these offers.
• Establishing and maintaining positive relationships with customers to encourage repeat business, customer loyalty, and helped increased sales.
• Collecting customer feedback and reporting any trends or issues to management for continuous improvement.
• Increased sales through effective negotiation and persuasion techniques.

During this month I gained insight into all aspects of airport business, working in variety departments including Airfield Operations, Business Development, Customer Service, Air Traffic Controlling and Jet Centre.

• Assisted passengers with check-in processes, boarding, and inquiries, ensuring positive travel experience.
• Managed ticket sales, changes, and cancellations, providing support for travel arrangements.
• Handled baggage processing, tracking, and lost baggage claims efficiently.
• Followed airport security protocols to ensure passenger safety and compliance.
• Coordinated with airline representatives regarding flight schedules and gate assignments.
• Responded to emergencies and unexpected situations, maintaining calm and professional demeanour.
• Provided passengers with information on flight schedules, airport facilities, and local transportation options.
• Collaborated with airport staff to ensure smooth operations and exceptional customer service.
• Managed daily operations ensuring smooth workflow and coordination.

I have 9 GCESs that includes Double English, Mathematics, Double Science, Computer Science.

I also completed AS level of Information Technology, Applied Travel and Tourism and Business studies.
Member of Arts and crafts club
Member of Cultural and Diversity Club
Member of Envision Club