Bethel Patrick
Summary
Detail-oriented IT Support graduate with a BSc in Computer Science and certifications in Technical Support Fundamentals and IT Support Professional from Google. Skilled in troubleshooting Windows systems, Active Directory administration, Microsoft 365, networking fundamentals, and remote support. Committed to resolving technical issues and enhancing customer satisfaction in IT Support and Systems Administration.
Overview
1
1
Certification
1
1
year of professional experience
Work History
IT Support Practice
TryHackMe Labs
01.2026 - Current
- Simulated first-line IT support scenarios to enhance troubleshooting skills within enterprise-style lab environments.
- Created and managed Active Directory user accounts.
- Executed password resets, account unlocks and permission management to maintain user access and security.
- Diagnosed authentication, login and domain-related issues.
- Troubleshot Windows networking problems including DNS, VPN and Remote Desktop (RDP).
- Applied structured troubleshooting methodologies to identify root causes and resolve incidents.
- Practised supporting Microsoft Windows operating systems and common Microsoft technologies.
- Documented troubleshooting steps and resolutions to ensure knowledge sharing and adherence to service desk best practices.
Education
BSc - Computer Science
University of Northampton
01-2025
Skills
- Active Directory
- Windows 11 Support
- Microsoft 365
- Microsoft Intune
- Remote Desktop
- VPN Troubleshooting
- IT Service Desk
- Ticketing Systems
- End User Support
- First-Line IT Support
- Incident Management
- Technical Troubleshooting
- Problem Solving
- Documentation
- Customer Service
- Teamwork
- Communication
- Documentation
Projects
- Active Directory Administration Lab, Created and managed user accounts within a Windows domain., Applied password policies and managed user permissions., Resolved account lockouts and authentication issues., Practised user account recovery and access management.
- Networking & Remote Access Lab, Configured VPN connections and diagnosed connectivity failures., Investigated DNS and routing issues., Established secure Remote Desktop (RDP) connections., Applied structured networking troubleshooting techniques.
Certification
- Google IT Support – Technical Support Fundamentals, Completed, 2026, https://www.coursera.org/account/accomplishments/verify/B65Z4O3ZB3MV
- Google IT Support Professional Certificate, Completed, 2026, https://coursera.org/share/9ed4a36e1b3d5299fca1f1615e3e1b6c
- TryHackMe, Ongoing, Hands-on IT Support & Cybersecurity Labs
Timeline
IT Support Practice
TryHackMe Labs
01.2026 - Current
BSc - Computer Science
University of Northampton