Bethany Ellen Hunter
Hartlepool,United Kingdom
Summary
Customer-focused professional with nearly 10 years of management experience in the hospitality industry. Led teams, trained employees, and delivered exceptional service while ensuring efficient operations. Previous role as Apprentice Teaching Assistant enhanced communication, organisation, and mentoring abilities. Seeking a new opportunity to leverage leadership and customer service skills.
Overview
10
10
years of post-secondary education
12
12
years of professional experience
Work history
Shift manager
McDonald's
Hartlepool, Durham
2016.08 - 2026.06
- Led and motivated staff during peak trading periods to ensure smooth operations.
- Ensured excellent customer service standards were constantly achieved.
- Trained, coached and supported new and existing employees.
- Planned staffing levels and delegated duties efficiently.
- Managed cash handling, banking and till reconciliations.
- Maintained high food safety, hygiene and health & safety standards.
- Resolved customer complaints promptly to enhance customer satisfaction.
- Coordinated stock control, ordering, and inventory management to maintain optimal supply levels.
- Helped the restaurant achieve operational and performance targets.
- Supported senior management with the day-to-day running of the restaurant.
Apprentice teaching assistant
Dyke House Sports and Technology College
Hartlepool, Durham
2014.09 - 2016.07
- Assisted teachers in delivering classroom lessons.
- Supported students with their learning and development.
- Helped prepare teaching resources and classroom activities.
- Provided one-to-one and small group support where required.
- Encouraged positive behaviour and engagement in lessons.
- Assisted with classroom organisation and administrative tasks.
Education
NVQ Level 4 - Hospitality management
Lifestyle Training
2024.01 - 2025.05
NVQ Level 3 - Support teaching and learning in schools.
Hartlepool College of Further Education
Hartlepool 2014.09 - 2016.07
NVQ Level 2 - Travel and Tourism
Hartlepool College of Further Education
Hartlepool 2012.09 - 2014.06
GCSEs -
Manor College of Technology
Hartlepool 2007.09 - 2012.07
Skills
- Food safety compliance
- Inventory management
- Cash handling and banking
- Store procedures
- Staff management
- Team management
- Staff training
- Customer service excellence
- Time management and organisation
- Working effectively under pressure
- Problem solving
- Conflict resolution
- Communication skills
- IT and till systems
References
References available upon request.
Timeline
NVQ Level 4 - Hospitality management
Lifestyle Training
2024.01 - 2025.05
Shift manager
McDonald's
2016.08 - 2026.06
Apprentice teaching assistant
Dyke House Sports and Technology College
2014.09 - 2016.07
NVQ Level 3 - Support teaching and learning in schools.
Hartlepool College of Further Education
2014.09 - 2016.07
NVQ Level 2 - Travel and Tourism
Hartlepool College of Further Education
2012.09 - 2014.06
GCSEs -
Manor College of Technology
2007.09 - 2012.07