Summary
Overview
Work history
Education
Skills
Timeline
Generic

Bethany Williams

Wrexham

Summary

An outgoing and friendly professional with a reputation for being a perfectionist. A diverse skill set including exceptional verbal and written communication, gained from years of customer service experience. Demonstrates strong teamwork capabilities, contributing effectively to collaborate environments. Committed to delivering these skills with great attention to detail.

Overview

15
15
years of professional experience

Work history

Cafe barista and supervisor

Lot 11 Cafe
Wrexham
02.2022 - Current
  • Suggested changes to menu based on customer feedback which led to increased sales.
  • Built relationships with regulars, enhancing their experience and loyalty to the establishment.
  • Mastered latte art techniques after practice and determination.
  • Collaborated with team members during busy periods to maintain smooth service and a happy environment.
  • Implemented health and safety regulations throughout daily operations ensuring compliance at all times.
  • Assisted with inventory management, reducing waste and controlling costs effectively.
  • Implemented health and safety regulations throughout daily operations ensuring compliance at all times.
  • Responded promptly to customer complaints or issues in a professional but friendly manner.
  • Managed employee schedules, resulting in efficient shift planning.
  • Performed daily cash-ups, reporting any irregularities immediately.

Quality auditor

M&S Bank
Chester
01.2017 - 07.2021
  • Audited PPI case decisions, calculations, phone calls, payments and letters in line with business procedures and FCA requirements.
  • Provided constructive feedback to advisors.
  • Worked closely with quality management teams, boosting inter-departmental communication regarding quality issues.
  • Implemented corrective action plans to address identified flaws in procedures.
  • Took ownership of the Quality Assurance team inbox and responded to queries from all teams across the PPI department.

PPI Case Handler

M&S Bank
Chester
09.2012 - 01.2017
  • Assessed claim validity, ensuring proper payment and account adjustments.
  • Reviewed client financial histories thoroughly before making decisions on their respective claims.
  • Maintained up-to-date knowledge of regulatory changes affecting PPI procedures, enhancing service quality.
  • Coordinated with legal teams, facilitating smooth progress of litigation cases related to PPI claims.
  • Managed high-volume workload to ensure all cases were processed in a timely manner.
  • Actively participated in team meetings, contributing valuable insights into improving case handling efficiency.

Retail assistant

New Look
Wrexham
04.2011 - 09.2012
  • Handled till operations efficiently.
  • Assisted customers to find desired clothing items.
  • Utilised upselling techniques successfully, maximising revenue potential e.g. store card sales.
  • Facilitated efficient shop floor layout changes, enhancing shopper experience.
  • Developed innovative window displays to attract customers.

Retail assistant (Christmas temp)

River Island
Wrexham
11.2010 - 01.2011
  • Assisted in stock replenishment to maintain store appearance.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Operated till registers with accuracy and processed cash and card transactions.

Education

NVQ Level 2 - Beauty Therapy

Yale College
Wrexham
/2009 - /2010

GCSEs -

Castell Alun High School
Hope, Flintshire
/2003 - /2009

Skills

  • Great verbal and written communication skills
  • Fantastic attention to detail
  • Calm when working under pressure
  • Strong team player

Timeline

Cafe barista and supervisor

Lot 11 Cafe
02.2022 - Current

Quality auditor

M&S Bank
01.2017 - 07.2021

PPI Case Handler

M&S Bank
09.2012 - 01.2017

Retail assistant

New Look
04.2011 - 09.2012

Retail assistant (Christmas temp)

River Island
11.2010 - 01.2011

NVQ Level 2 - Beauty Therapy

Yale College
/2009 - /2010

GCSEs -

Castell Alun High School
/2003 - /2009
Bethany Williams