Bethany Whitehouse

I worked flexible hours, including nights, weekends, and bank holidays, consistently arriving on time and ready to start immediately. I provided friendly and efficient customer service, handling challenging situations with ease. I maintained spotless hygiene by cleaning work areas and equipment and used critical thinking to solve problems and make decisions.

I oversaw daily operations to ensure high productivity, proactively listened to customer concerns, and answered questions to deliver exceptional service. I kept the bar clean and organised, recommended drinks to boost sales, and implemented new cocktail recipes by staying up-to-date with industry trends. I trained new staff to maintain top service standards, collaborated with the team during busy periods, and completed customer orders quickly and accurately. Throughout, I remained respectful, friendly, and always ready to help where needed.

During my time at The Bath Stable, I had the opportunity to manage content creation for the restaurant’s Instagram, including posts, stories, and reels. This role allowed me to contribute to the restaurant's online presence and showcase my creativity. I followed head office guidelines on branding, promotions, and competitions to ensure all content aligned with their recommendations. I also produced high-quality content that matched the brand’s voice and messaging and engaged with followers by responding to comments and queries promptly, maintaining the brand's tone.

I acted as the main point of contact for customers, welcoming them, and addressing their enquiries. At the end of each shift, I generated detailed reports documenting visitor numbers, and key points for management. I upheld high standards of courtesy, behaviour, and appearance among staff and managed payment processing, including refunds and discounts, ensuring accuracy. I supervised staff to maintain smooth operations, resolved guest complaints diplomatically, and efficiently handled opening and closing shifts. I created daily schedules, controlled customer flow, and provided training, guidance, and motivation to the front-of-house team. I also received partial kitchen training, allowing me to assist in kitchen operations when needed, ensuring seamless service. I also corresponded with head office when they would do their routinely check ins, providing feedback and opinions upon marketing and restaurant flow.

I mainly worked at the Bath location, but spent one summer at the Falmouth Stable.

I warmly welcomed customers, ensuring a positive and inviting dining experience. I demonstrated a strong understanding of discounts, menu items, and local favorites, collaborating with chefs to meet specific customer requests. I handled calls efficiently, managing bookings, resolving complaints, and answering enquiries with professionalism.

With versatile training in roles such as Host, Waitressing and Bar, I contributed to smooth operations across the restaurant. I maintained friendly, efficient service during busy times, delivering food, beverages, and bills, while accurately processing payments. I provided detailed allergen information, regularly checked on tables, refilled drinks, and sought customer feedback.

I kept tables clean and organised, maintained a spotless bar, and prepared a variety of beverages, including cocktails, wines, and non-alcoholic drinks, ensuring quality and consistency.

I worked successfully in a small team of five, collaborating closely with two chefs in a fast-paced, high-pressure environment. I excelled in time management, maintaining efficiency, and ensuring accuracy in financial transactions. I have a strong understanding of hygiene, health, and safety practices, keeping the workspace clean and safe.

I developed problem-solving skills by providing effective customer advice and resolving issues promptly. I handled phone orders with attention to detail and adapted to multitasking, engaging with customers while coordinating with staff. I upheld high standards in food preparation, including operating fryers, packing orders, and assisting in the kitchen.