Bethany Webb
Great Missenden
Summary
I am a very hardworking individual who is extremely motivated and passionate about my industry. I am confident working by myself but can adapt easily to working in a team environment. I enjoy client interaction as well as working on the front of house desk alongside my colleagues.
Overview
12
12
years of professional experience
Work history
Front of House Admin Assistant Manager
Haringtons Hairdressing
Marlow
06.2023 - 01.2026
- Daily front of house duties, including sorting emails and replying accordingly, answering and dealing with phone calls, greeting clients and taking payments.
- Staffs day runs smoothly whilst managing their diaries.
- Complete daily admin tasks such as replying to confidential and personal emails, complete a daily register, weekly timesheets.
- Booking out meetings for staff members and booking in meetings with external suppliers whether this is for training purposes or learning about new and upcoming projects.
- Dealing with client complaints and getting them resolved whether this is on the phone or in person.
- Managing staff, dealing with staff issues, requests and general running of the salon.
- Ordering monthly stock, this includes a stock count, take and purchasing stock. This is very important.
- Being the first point of call if anyone needs anything when I am the only management on shift.
Hair Salon Receptionist
Haringtons
Marlow
01.2021 - 01.2026
- Opening and closing the salon.
- Answering calls and making future bookings for clients.
- Greeting clients upon arrival.
- Taking payments by phone and in person.
- Arranging training and meetings discussing new and upcoming projects.
- Dealing with client complaints and resolving issues.
- General admin for front of house.
- Responding to emails providing answers to queries and passing on relevant messages.
- Making sure the reception area is clean to create a professional and welcoming environment.
- Overseeing staff appointment bookings to prevent double-booking and schedule conflicts.
- Greeting guests and offering immediate assistance.
- Counting and ordering stock for the salon.
Qualified Colour Technician
Haringtons
Beaconsfield/Marlow
04.2019 - 12.2020
- I became a fully qualified colour technician where I was doing my own clients.
- Communicating with the public as my own individual.
- I learned how to communicate with clients on a receptionist side.
- When working on the desk I was taking payments, making appointment bookings and answering general queries.
- I always made sure clients were happy and made sure their experience ran smoothly.
- Upsold products to increase individual sales.
- Approached customers with positive attitude and helpful demeanour.
Apprenticeship
Haringtons
Beaconsfield
09.2015 - 04.2019
- Completed my NVQ level 2 and 3 in hairdressing.
- Took part in model nights which is where I learnt the practical side of my apprenticeship.
- Stock take, stock count and distribution.
- Learned how to work on reception as front of desk- by this I was answering phone calls and booking in appointments.
- Approached problems with solutions and make sure they are solved.
- Worked with other team members to complete projects within set time limits.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completing
Hair Washer and Saturday Girl
Haringtons
Beaconsfield
09.2013 - 09.2015
- Make tea and refreshments.
- Communicate with my colleagues and clients.
- Washing hair.
- Washing and cleaning the salon to a high standard to ensure customers are satisfied.
- Maintained excellent attendance record, consistently arriving to work on time.
- Working as a team to develop and implement effective solutions.
- Use skills and knowledge to accomplish tasks and goals set by my manager.
- Identified and promptly resolved issues.
Education
NVQ - Hairdressing
Beaconsfield
BeaconsfieldGCSES -
The Misbourne
Great MissendenSkills
- Motivated
- Creativity
- Time management
- Communication
- Adaptability
- Teamwork
- Quick learner
- Calendar scheduling
- Flexibility in task handling
LANGUAGE
English, Advanced (C1)
Timeline
Front of House Admin Assistant Manager
Haringtons Hairdressing
06.2023 - 01.2026
Hair Salon Receptionist
Haringtons
01.2021 - 01.2026
Qualified Colour Technician
Haringtons
04.2019 - 12.2020
Apprenticeship
Haringtons
09.2015 - 04.2019
Hair Washer and Saturday Girl
Haringtons
09.2013 - 09.2015
NVQ - Hairdressing
Beaconsfield
GCSES -
The Misbourne