Bethany Walmsley

• Managing a range of administrative tasks including processing orders, updating customer accounts, issuing licences and handling invoices.
• Providing support to customers through email and other communication channels, resolving queries efficiently and professionally.
• Managing multiple tasks and priorities simultaneously while maintaining a high level of accuracy and organisation.
• Communicating with colleagues across different teams to ensure tasks are completed accurately and within required timeframes.

Achievements:

• Improving efficiency by identifying areas where administrative processes could be streamlined and supporting the implementation of new processes.

• Maintained flexible working schedules with morning shifts starting at 4am, developing my skills in time management and self-motivation.
• Provided support to customers whilst cashiering by determining their needs and adapting my pace to meet them.

Achievements:

• Improved customer satisfaction by paying careful attention to product maintenance, assessing shop floor inventories, and ensuring products do not go 'off sale'.
• Achieved challenging daily targets for stock deliveries, further developing my efficiency and organisation.

• Worked as a specialist barista in an independent café.
• Developed from novice to skilled barista, adapting quickly to the standards and workflow of specialty coffee.
• Managed and trained new baristas, supporting them to develop their skills within the team.
• Provided friendly and knowledgeable customer service, making product recommendations and responding to customer queries.
• Calibrated coffee equipment throughout service and dialled in espresso to maintain consistency.

Achievements:

• Assessed stock inventories daily and adapted delivery dates to ensure constant product availability.
• Developed recipes for guest coffees sent by our roaster, helping to improve the quality of our coffee offering and overall customer satisfaction.

• Worked within every section of the front of house areas of a restaurant.
• Ran food within a restaurant of 500 covers.
• Worked as a cashier and served customers with a warm and friendly demeanour.
• Supervised the restaurant floor and guided customers to tables, developing my strength in organisation and problem solving.
• Worked within a large team providing me with excellent communication skills.
• Pot washing and general cleaning duties.

• Delivered surveys and acquired public opinion through telephone interviews, developing my communication and customer service skills.