Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Bethany Smith

Bethany Smith

Aberdeen

Summary

I'm a motivated and adaptable travel industry professional with three years of hands-on experience in self-guided adventure travel. In that time, I’ve grown quickly, developing strong skills across product development, health and safety, and operations. I take pride in delivering high-quality, well-organised travel experiences and building great relationships with suppliers and colleagues alike. I'm always looking for ways to improve, and I’m driven to keep learning, growing, and becoming the best I can in this industry.

Overview

4
4
years of professional experience
6054
6054
years of post-secondary education

Work History

Product Executive

Macs Adventure
Glasgow
09.2024 - 05.2025
  • Negotiated contracts with vendors and distributors, ensuring smooth product distribution.
  • Managed supplier relationships, addressing queries, and resolving issues.
  • Conducted accommodation audits, excursion risk assessments, and country risk evaluations.
  • Worked with suppliers to develop and improve UK and European itineraries.
  • Supported pricing, margin analysis, and cost control for competitive and profitable trips.
  • Collaborated across teams to ensure smooth trip delivery and strong internal communication.
  • Contributed to health and safety standards and sustainable tourism practices.

Health and Safety Coordinator

Macs Adventure
Glasgow
06.2022 - 09.2023
  • Investigated accidents to identify causes and prevent future incidents.
  • Oversaw health and safety standards across all trips, ensuring supplier compliance with industry best practices.
  • Conducted risk assessments and safety audits for accommodation, transport, and activity providers.
  • Led risk management efforts, identifying issues and supporting mitigation strategies.
  • Contributed to the Crisis Management Team, aiding incident response and business continuity planning.
  • Delivered training, including emergency phone protocols and crisis response for out-of-hours staff.
  • Managed the incident reporting system, ensuring thorough investigations and follow-up actions.
  • Led monthly Health & Safety meetings to keep the business informed and proactive.
  • Collaborated with teams to integrate health, safety, and sustainability into trip planning.
  • Fostered a culture of safety awareness, driving continuous improvement across the business.

Customer Experience Executive

Macs Adventure
Glasgow
06.2022 - 06.2023
  • Determined price schedules and discount rates.
  • Considered statistics and expenditures to assess marketing potential of new and existing customers.
  • Monitored customer preferences to determine focus of sales efforts.
  • Reviewed operational records and reports to project sales and determine profitability.

Community Fundraiser

Street Connect
Glasgow
11.2021 - 05.2022
  • Created and produced online content, direct mail and press releases to promote fundraisers.
  • Cultivated problem-solving and critical thinking skills through practical application in volunteering activities.
  • Assisted in organising and executing fundraising events to support charitable causes.
  • Contributed to fundraising goals through solicitation grants along with strategising and implementing fundraising plans.

Fraud Officer

Royal Bank of Scotland
Edinburgh
12.2020 - 11.2021
  • Observed customer transactions to identify fraudulent activity.
  • Investigated debit claims on behalf of merchant customers.
  • Investigated and resolved irregular transactions reported by end users.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.

Education

BA (Hons) - Business Management with Events

Queen Margaret University

HNC - Events Management

Edinburgh College
06.2016

Highers - Secondary Education

Aberdeen Grammar School
06.2015

Skills

  • Innovation management
  • Adaptability
  • Decision-making
  • Self motivation
  • Time management
  • Negotiation
  • Problem-solving
  • Verbal and written communication
  • Calm under pressure

Custom

References available upon request

Timeline

Product Executive

Macs Adventure
09.2024 - 05.2025

Health and Safety Coordinator

Macs Adventure
06.2022 - 09.2023

Customer Experience Executive

Macs Adventure
06.2022 - 06.2023

Community Fundraiser

Street Connect
11.2021 - 05.2022

Fraud Officer

Royal Bank of Scotland
12.2020 - 11.2021

BA (Hons) - Business Management with Events

Queen Margaret University

HNC - Events Management

Edinburgh College

Highers - Secondary Education

Aberdeen Grammar School

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Bethany Smith