Bethany Smith
Cinnamon Brow,Warrington
Summary
Accomplished professional with extensive expertise in time and task organisation, control systems knowledge, and operational support. Demonstrated proficiency in invoicing, contract management, and process improvement. Proven track record in project management, training and development, strategic planning, and team leadership. Adept at staff coaching, team motivation, and staff recruitment. Known for quick decision-making skills and a commitment to driving organisational success through effective process improvements.
Punctual Deputy Manager looking to obtain position where outstanding communication and problem-solving talents can be fully utilised. Positive, ambitious and motivational. Proven background in providing supervision and development opportunities to associates.
Friendly Deputy Manager committed to creating positive work environment through effective mentoring and coaching. Skilled in delegation and communication. Talented in leadership, staff development and training.
Overview
14
14
years of professional experience
Work history
Deputy manager
Pennington Choices
Warrington, North West
05.2023 - Current
- Contributed innovative ideas during strategy meetings that led to business expansion.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Streamlined administrative functions to enhance efficiency.
- Boosted team morale through effective communication and feedback systems.
- Collaborated with other area managers to achieve organisational goals.
- Coordinated with different departments, ensuring seamless communication flow.
- Managed daily operations for smooth running of the office.
- Oversaw project execution, ensuring timelines were met efficiently.
- Implemented effective staff training programmes for improved performance.
- Provided guidance to junior staff, fostering professional growth and development.
- Managed and monitored over 6 multidisciplinary teams, from Scottish and Welsh government to Stock condtion services providing coaching to consistently exceed KPI targets.
Planning coordinator
Pennington Choices
Warrington, North West
10.2021 - 05.2023
- Collaborated with project managers and head of serivces for efficient workflow coordination.
- Maintained excellent relationships with Clients and there tentants for beneficial collaborations for any futhur workload
- Handled conflict resolution among team members, fostering a harmonious working environment being there direct line report.
- Provided solutions to scheduling conflicts, ensuring minimal disruption to projects.
- Organised timely delivery of deadlines for smooth operation flow.
- Prepared and presented weekly planning reports to senior management.
- Managed team meetings to discuss project progress, resulting in improved communication.
- Answered phone calls and responded to emails from clients.
- Addressed customer complaints and resolved issues.
- Trained and assigned tasks to team members.
- Scheduled meetings to discuss progress of projects and tasks.
- Successfully executed complex plans under tight deadlines without compromising on quality or safety norms.
Scheduler
Pennington Choices
Warrington, North west
05.2021 - 10.2021
- Decreased operational delays through proactive identification and resolution of potential schedule conflicts.
- Managed complex schedules to ensure key project deadlines were met for the housing assocations and councils.
- Maintained updated records of our on site assesors availability; ensured balanced workloads across the board.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Screened incoming phone calls and relayed detailed messages.
- Prioritised tasks according to urgency and importance; resulted in efficient use of time.
- Followed up on upcoming appointments, reaching out before scheduled times to confirm.
- Maintained up-to-date documentation of project timelines and milestones.
- Liaised with both management and team in constructive and positive manner.
Section Co-ordinator - Operations
Marks and Spencer
Trafford Centre
10.2016 - 05.2021
- Company Overview: Working in one of the busiest Marks and Spencer stores in the country
- Working in one of the busiest Marks and Spencer stores in the country, I manage a team of 25 staff ensuring customers receive an excellent shopping experience
- Workforce planning ensuring that all key roles on the section are covered on a daily basis
- Training of staff including new recruits
- Organising daily delivery slots to ensure the section is fully stocked at all times
- Leading meetings with managers and contractors
- Organising and delivering of team briefs
- Setting up new pop up shops within the store to maximise sales
- Working in one of the busiest Marks and Spencer stores in the country
Stock Controller
Marks and Spencer
03.2014 - 10.2016
- Maintaining and updating stock management systems to ensure volumes reconciled on a daily basis
- Ensuring the accuracy and availably of items in readiness for sales and promotions
- Providing weekly stock reports to commercial managers and distribution centres to ensure stock levels on the shop floor were maintained at the required volumes
Customer Assistant
Marks and Spencer
10.2012 - 03.2014
- Assisting customers with the purchases
- Processing sales and returns
- General stock management of clothes and other goods
Hospitality Co-ordinator
Birchwood Golf Club
Warrington
03.2011 - 10.2013
- Setting up tables for weddings, charity balls and other events
- Ensuring customers were enjoying their event and taking action to correct any problems
- Taking orders from customers for food and beverages
- Processing all payments
Education
BTEC Diploma - Music and Acting, Public Services
Birchwood College
GCSE’s - English, Maths
Birchwood Community College
WarringtonSkills
- Time and task organisation
- Control systems knowledge
- Operational support
- Invoicing
- Contract management
- Process Improvement
- Project Management
- Training and Development
- Strategic planning
- Team Leadership
- Staff coaching
- Team motivation
- Staff recruitment
- Quick decision-making
Custom
- First Aid
- Working at height
- Emergency Team Trained
- Data Protection
Affiliations
- Socialising
- Music
Timeline
Deputy manager
Pennington Choices
05.2023 - Current
Planning coordinator
Pennington Choices
10.2021 - 05.2023
Scheduler
Pennington Choices
05.2021 - 10.2021
Section Co-ordinator - Operations
Marks and Spencer
10.2016 - 05.2021
Stock Controller
Marks and Spencer
03.2014 - 10.2016
Customer Assistant
Marks and Spencer
10.2012 - 03.2014
Hospitality Co-ordinator
Birchwood Golf Club
03.2011 - 10.2013
BTEC Diploma - Music and Acting, Public Services
Birchwood College
GCSE’s - English, Maths
Birchwood Community College
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