Bethany Smiles
Barnstaple,Devon
Summary
Dynamic Store Manager with expertise in recruitment and training, performance management, and HR procedures. Adept at building cohesive teams, fostering collaboration, and driving organisational success through strong decision-making and problem-solving skills. Skilled in presenting and coaching, leveraging technical knowledge and social media strategies to enhance business relationships and development. Committed to delivering impactful results while supporting long-term business objectives.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Store Manager
Sally Europe
Barnstaple, Devon
12.2021 - Current
- Implemented promotional displays to increase product visibility and sales.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Managed staff rotas, ensuring adequate coverage during peak times.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Coached underperforming employees improving their job performance significantly.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
Department Manager
Primark
Barnstaple, Devon
08.2021 - 12.2021
- Developed department goals aligned with company vision.
- Improved staff morale by implementing regular feedback sessions.
- Delegated assignments to maximise individual strengths.
- Revitalised sales strategy with innovative marketing tactics.
- Managed inventory levels to prevent stock shortages.
- Established key performance indicators to monitor progress.
- Set daily priorities and communicated targets, motivating teams to achieve them.
Assistant Manager
Superdrug
Barnstaple, Devon
03.2018 - 08.2021
- Handled customer complaints effectively, restoring trust in our brand.
- Maintained high standards of store cleanliness, enhancing shopping experience for customers.
- Monitored sales performance regularly adjusting strategies as required.
- Created a positive work environment, resulting in higher employee morale.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Provided support to manager during audits, ensuring accurate reports.
Education
Bachelor of Arts - Fine Art
Arts University, Plymouth
Plymouth 09.2014 - 08.2017
NVQ Level 2 - Understanding Mental Health and Mental Health Advocacy In The Workplace
West Lancashire College
Lancashire 03.2023 - 06.2023
Skills
- Recruitment and training
- Performance management, HR procedures
- Team builder
- Active listener
- Strong decision making and problem solving
- Initiative
- Social media specialist
- Technical knowledge
- Presenting and coaching
Timeline
NVQ Level 2 - Understanding Mental Health and Mental Health Advocacy In The Workplace
West Lancashire College
03.2023 - 06.2023
Store Manager
Sally Europe
12.2021 - Current
Department Manager
Primark
08.2021 - 12.2021
Assistant Manager
Superdrug
03.2018 - 08.2021
Bachelor of Arts - Fine Art
Arts University, Plymouth
09.2014 - 08.2017
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